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Warranty Enhancement ZLF - Certain 2011 and 2012 CT 200h Vehicles - Extension of Warranty Coverage for
Sticking Exhaust Gas Recirculation (EGR) Valve
Thursday, June 16, 2016 4:34:15 PM
Warranty Enhancement ZLF Dealer Communication 6-16-2016.pdf
As part of our continual efforts to ensure the best in customer
satisfaction, Lexus is announcing a Warranty Enhancement Program to
extend warranty coverage for a sticking EGR Valve on certain 2011 and
2012 CT 200h vehicles.
In these vehicles, Lexus has received some reports of a rough idle
and/or rattle noise from the transaxle at cold start due to a sticking
Exhaust Gas Recirculation (EGR) Valve. If this occurs, the vehicle
may illuminate the check engine light and set diagnostic trouble code
(DTC) P0401.
Although the EGR Valve is covered by Lexus’ New Vehicle Limited
Warranty for 4 years or 50,000 miles (whichever comes first), we at
Lexus care about the customers’ ownership experience. Lexus is now
extending the warranty coverage for repairs related to the EGR Valve to
address the condition described above.
Note: For California-certified vehicles sold, registered, and normally
operated in Arizona (12MY only), California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey, New Mexico (11MY only),
Oregon, Pennsylvania, Rhode Island, Vermont, and Washington the
Lexus New Vehicle Limited Warranty coverage is 7 years from the date
of first use, or 70,000 miles (whichever occurs first).
Owner Notification Mailing Date
The owner notification will commence in late June, 2016. The owner
notification letter will be mailed over a one month period. We have
attached a sample owner letter for your reference.
Warranty Enhancement Program Details
This Warranty Enhancement Program provides a Primary and Secondary
coverage extension to the vehicle’s “New Vehicle Limited Warranty” for a
rough idle and/or rattle noise from the transaxle at cold start due to a
sticking
Exhaust Gas Recirculation (EGR) Valve.. If the condition is verified, the
vehicle will be repaired in accordance with the applicable Technical Service
Bulletin under the terms of this Warranty Enhancement Program.
· The Primary Coverage offers warranty enhancement until March 31,
2017 with no mileage limitation.
· After the Primary Coverage period ends, the Secondary Coverage is
applicable for 10 years from the date of first use or 150,000 miles,
whichever occurs first.
This coverage is for warranty work performed at an authorized Lexus dealer
only. It is subject to the same terms and conditions set forth in the New
Vehicle Limited Warranty Section of the Owner’s Warranty Information
booklet.
For example, damage from abuse, an accident, theft and/or vandalism is not
covered by the New Vehicle Limited Warranty or this warranty
enhancement.
Number and Identification of Covered Vehicles
There are approximately 28,600 vehicles covered by this Warranty
Enhancement Program.
Please refer to Warranty Policy Bulletin (Bulletin No. POL16-02) for
identification of vehicles covered by this Warranty Extension.
Media Contacts
It is imperative that all media contacts (local and national) receive a
consistent message. In this regard, all media contacts must be directed to
Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please
do not provide this number to customers. Please provide this contact to only
media associates.)
Please reference the attached Dealer Letter for additional details.
Please review this entire package with your Service and Parts staff to
familiarize them with the proper step-by-step procedures required to
implement this Warranty Enhancement.
Thank you for your cooperation.
Lexus
19001 S. Western Ave., L203
Torrance, CA 90501