Pol-16-02

No.:
Warranty Policy Bulletin
POL16-02
Date:
06/16/16
Page:
1 of 3
Distribute to:
 Service Manager
 Warranty Administrator
SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZLF):
WARRANTY EXTENSION FOR STICKING EXHAUST GAS
RECIRCULATION (EGR) VALVE FOR CERTAIN 2011-2012
CT 200H VEHICLES
Background
Lexus has received reports of a rough idle and/or rattle noise from the transaxle
at cold start due to a sticking Exhaust Gas Recirculation (EGR) Valve in some
vehicles. If this occurs, the vehicle may illuminate the check engine light and set
diagnostic trouble code (DTC) P0401.
Applicability
The EGR Valve is covered under the Lexus New Vehicle Limited Warranty for 4
years from the date of first use or 50,000 miles* (whichever occurs first).
However, Lexus is announcing a Warranty Enhancement Program to cover the
repairs related to the EGR Valve to address the condition described above.
Primary Coverage offers the warranty enhancement until March 31, 2017,
regardless of mileage.
After the Primary Coverage expires, Secondary Coverage is applicable for ten
(10) years from the date of first use or 150,000 miles, whichever occurs
first.
* Note: For California-certified vehicles sold, registered, and normally operated in
Arizona (12MY only), California, Connecticut, Maine, Maryland, Massachusetts,
New Jersey, New Mexico (11MY only), Oregon, Pennsylvania, Rhode Island,
Vermont, and Washington the California Emissions Warranty coverage is 7 years
from the date of first use, or 70,000 miles (whichever occurs first).
Verify VIN applicability for this warranty enhancement by checking TIS before
completing any repairs.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL16-02
06/16/16
Page 2 of 3
Applicability (Continued)
Direct marketing of this CSP is strictly prohibited pursuant to the Lexus Warranty
Policy 5.22, “Warranty Solicitation.” Non-compliance with this policy may result
in a claim debit.
This Warranty Enhancement Program is subject to all of the terms and
conditions set forth in the Lexus New Vehicle Limited Warranty. For
example, damage from abuse, an accident, theft and/or vandalism is not
covered by the New Vehicle Limited Warranty or this Warranty
Enhancement.
Applicable VIN Ranges
Not all vehicles are covered by this warranty enhancement. Verify VIN
applicability for this warranty enhancement by checking TIS before completing
any repairs.
Claim Submission
Claim Type
Opcode
Repair
Program
BHG10E


Description
Replace the EGR valve assembly
+
Modify the wire harness
+
Reprogram the engine ECU
Labor Time
2.6 hr./vehicle
The cost of Super Long Life Coolant (SLLC) may be claimed, at a maximum of
$15.00 per vehicle, as Sublet Type “OF.”
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL16-02
06/16/16
Page 3 of 3
Replacement Parts
All parts replaced for this repair are subject to warranty parts recovery.
Part Number
Description
Quantity
Applicable
TSB
04004-58137*
25685-37010
Kit, EGR Valve
Gasket No.1, EGR Cooler
1
1
L-SB-0028-13
* The EGR Valve Kit includes the following parts:
Part Number
25620-37120
25628-28010
25634-37010
25627-37010
Description
Valve Assy, EGR
Gasket, EGR Inlet
Gasket, EGR Pipe
Gasket, EGR Valve
Quantity
1
1
1
1
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for repairs to address the condition described
above, please have them mail a copy of the repair order proof-of-payment, and
proof-of-ownership to the following address for reimbursement consideration:
Lexus Customer Assistance Center
19001 South Western Avenue, L201
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 6-8 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.