DRW13

March 15, 2018
Attention: Mazda Dealership Sales and Service Managers
Subject:
Dealer Rework (DRW) 13 – Mazda Connect Navigation Concern 2018MY CX5, CX-3, CX-9, Mazda6, Mazda 3 and MX-5
We write to inform you that certain vehicles are affected by the concern mentioned below.
Vehicles affected by this DRW will be visible, March 15 th 2018. Parts and Warranty information
and VIN lists for the DRW13 will be uploaded to MGSS on March 15, 2018.
On the Mazda Connect Navigation system, when the destination is selected by entering an address,
there may be a concern when entering the “House/Business Number” as described below.
a) A “House number not found” pop-up is displayed, although the house number and selected
location is correctly shown on the map.
b) A “House number not found” pop-up is displayed, but the house number displayed is different
from the number inputted although the selected location is correctly shown on the map.
c) The house number cannot be set up correctly. The Navigation results of house number search
doesn’t match with the number inputted.
Causal factor: Inappropriate software of connectivity master unit (CMU)
Action Required:
Effective immediately, vehicles in inventory at your dealership are required to have the Mazda
Connect software to be Backdated to Version 59.00.504. Version 59.00.504 is available on
MGSS. Affected vehicles in dealer inventory contain the inappropriate software of Version
59.00.540
NOTE: As of today’s count, There are 38,932 vehicles affected. 1,545 vehicles are in transit to
dealers and 9,519 vehicles are in inventory.
Some vehicles may be retailed. Please repair those vehicles under the New Vehicle Limited
Warranty terms using the DRW13 warranty information.
The remaining 24,052 vehicles will be repaired by a Port Rework program. Some vehicles may be
released by the ports without repair, therefore all 38,932 vehicles will display DRW13. Port
repairs will close DRW13, please check the Warranty Vehicle Inquiry for “Open” Status before
proceeding to the repair procedure.
As more vehicles are likely to be added, primarily Mazda3, we will update VIN lists accordingly.
During the STEP 3 New Car Ready Inspection it is imperative that the Vehicle Status is rechecked
at delivery to be sure that the proper software is loaded into the vehicle and DRW13 is closed.
Please refer to the Repair procedure and Parts and Warranty information located on MGSS for
complete details.
SUBJECT VEHICLES
MC Production:
2018MY CX-5, CX-3, CX-9, Mazda6, Mazda3 and MX-5 with Mazda Connect
Model
Subject VIN range
2018 CX-5
JM3 KF**** J* 231857 – 375056
2018 CX-3
JM1 DK**** J* 327703 – 332786
2018 CX-9
JM3 TC**** J0 223581 – 226025
2018 Mazda6
JM1 GL**** J1 300026 – 307430
2018 MX-5
JM1 ND**** J0 202603 – 204752
Subject production date range
From December 27, 2017 through
March 9, 2018
From December 28, 2017 through
March 1, 2018
From February 14, 2018 through
March 8, 2018
From January 15, 2018 through
March 8, 2018
From January 26, 2018 through
March 8, 2018
MMVO Production:
2018MY Mazda3 and Mazda2 with Mazda Connect
Model
Subject VIN range
2018 Mazda3
3MZ BN**** Under confirmation
Subject production date range
TBD
We apologize for any inconvenience this program may cause your dealership and your customers.
Your understanding and support are greatly appreciated.
Sincerely,
Akira Ikemoto
Director, Technical Services Division
Mazda North American Operations
PARTS AND WARRANTY INFORMATION
DRW13
CONDITION OF CONCERN
On the Mazda Connect Navigation system, when the destination is selected by entering an address, there may
be a concern when entering the “House/Business Number” as described below.
a) A “House number not found” pop-up is displayed, although the house number and selected location is
correctly shown on the map.
b) A “House number not found” pop-up is displayed, but the house number displayed is different from the
number inputted although the selected location is correctly shown on the map.
c) The house number cannot be set up correctly. The Navigation results of house number search doesn’t
match with the number inputted.
SUBJECT VEHICLES
Model
Subject VIN range
2018 CX-5
JM3 KF**** J* 231857 – 375056
2018 CX-3
JM1 DK**** J* 327703 – 332786
2018 CX-9
JM3 TC**** J0 223581 – 226025
2018 Mazda6
JM1 GL**** J1 300026 – 307430
2018 MX-5
JM1 ND**** J0 202603 – 204752
2018 Mazda3
3MZ BN**** Under confirmation
Subject production date range
From December 27, 2017 through
March 9, 2018
From December 28, 2017 through
March 1, 2018
From February 14, 2018 through
March 8, 2018
From January 15, 2018 through
March 8, 2018
From January 26, 2018 through
March 8, 2018
TBD
WARRANTY CLAIM PROCESSING INFORMATION
CMU Reprogramming (at Dealer)
Process Number
Symptom Code
Damage Code
Part Number Main Cause
Quantity
Labor Operation Number
Labor Hours
AJ016A
99
99
7777-SP-P13
0
XXP3CXFX
0.3 hrs
1. Verify the vehicle is within the following ranges:
Model
Subject VIN range
2018 CX-5
JM3 KF**** J* 231857 – 375056
2018 CX-3
JM1 DK**** J* 327703 – 332786
Subject production date range
From December 27, 2017 through
March 9, 2018
From December 28, 2017 through
March 1, 2018
PARTS AND WARRANTY INFORMATION
DRW13
2018 CX-9
JM3 TC**** J0 223581 – 226025
2018 Mazda6
JM1 GL**** J1 300026 – 307430
2018 MX-5
JM1 ND**** J0 202603 – 204752
2018 Mazda3
3MZ BN**** Under confirmation
From February 14, 2018 through
March 8, 2018
From January 15, 2018 through
March 8, 2018
From January 26, 2018 through
March 8, 2018
TBD
Note: The asterisk symbol “*” can be any letter or number.
* Not all vehicles within this VIN range are included in DRW13. Perform a Warranty Vehicle Inquiry
in eMDCS to verify DRW13 is open.
•
•
If the vehicle is within the above ranges, proceed to step 2.
If the vehicle is not within the above ranges, DRW13 is not applicable.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System.
eMDCS System – Warranty Vehicle Inquiry Results:
If eMDCS displays:
Action to perform:
DRW13 OPEN
Proceed to “REPAIR PROCEDURE”.
DRW13 CLOSED
Return vehicle to inventory.
DRW13 is not displayed
DRW13 does not apply to this vehicle. Return
vehicle to inventory.
REPAIR PROCEDURE
Please refer to MGSS and follow the Mazda Connect Update procedures using version 59.00.504 as outlined
in TSB 09-017/17.
Attachment II
DRW13
INSPECTION / REPAIR PROCEDURE
APPLICABLE
MODEL(S)/VINS
Model
S ubject VIN range
2018 CX-5
JM3 KF**** J* 231857 – 375056
2018 CX-3
JM1 DK**** J* 327703 – 332786
2018 CX-9
JM3 TC**** J0 223581 – 226025
2018 Mazda6
JM1 GL**** J1 300026 – 307430
2018 MX-5
JM1 ND**** J0 202603 – 204752
2018 Mazda3
3MZ BN**** Under confirmation
S ubject production date range
From December 27, 2017 through
March 9, 2018
From December 28, 2017 through
March 1, 2018
From February 14, 2018 through
March 8, 2018
From January 15, 2018 through
March 8, 2018
From January 26, 2018 through
March 8, 2018
TBD
Concern
On the Mazda Connect navigation system, when the destination is selected by entering an address, there
is a possibility that the “House/Business” number may not display correctly.
REPAIR PROCEDURE
1. Verif y the vehicle is within the f ollowing ranges:
Model
S ubject VIN range
2018 CX-5
JM3 KF**** J* 231857 – 375056
2018 CX-3
JM1 DK**** J* 327703 – 332786
2018 CX-9
JM3 TC**** J0 223581 – 226025
2018 Mazda6
JM1 GL**** J1 300026 – 307430
2018 MX-5
JM1 ND**** J0 202603 – 204752
2018 Mazda3
3MZ BN**** Under confirmation
S ubject production date range
From December 27, 2017 through
March 9, 2018
From December 28, 2017 through
March 1, 2018
From February 14, 2018 through
March 8, 2018
From January 15, 2018 through
March 8, 2018
From January 26, 2018 through
March 8, 2018
Note: The asterisk symbol “*” can be any letter or number.
TBD
* Not all vehicles within this VIN range are included in DRW13. Perform a Warranty Vehicle
Inquiry in eMDCS to verify DRW13 is open.
•
•
If the vehicle is within the above ranges, proceed to step 2.
If the vehicle is not within the above ranges, DRW13 is not applicable.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System.
e MDCS System – Warranty Vehicle Inquiry Results:
If e MDCS di s pl a ys :
Acti on to pe rform:
DRW13 OPEN
Proceed to “REPAIR PROCEDURE”.
DRW13 CLOSED
Return vehicle to inventory.
DRW13 is not displayed
DRW13 does not apply to this vehicle. Return
vehicle to inventory.
3.VERIFY MAZDA CONNECT Software Version - Verification Procedure
So me vehicles at the Port may not be reflashed. DRW13 should display as open in
e MDCS.
1. Select “Settings” from the Home screen to check the software version.
2. Select “System” and scroll down to the “About” option.
3. Select “Version Info” from the “About” screen.
Important! Vehicles containing Version 59.00.540 and 59.00.532 have
the concern.
5. Port Vehicles have been updated with Version 59.00.544
• Do not update vehicles containing Version 59.00.544
6. Vehicles with version 59.00.540 and 59.00.532 must be updated with
the earlier software calibration of 59.00.504.
4.
7. Follow the instructions contained in TSB 09-017/17 and install the Mazda Connect
Software Version 59.00.504 available on MGSS.
Software Version 59.00.544
Port has already updated
Vehicle is repaired. Return
to inventory
Software Version 59.00.540
Un repaired
Update with 59.00.504
Software Version 59.00.532
Un repaired
Update with 59.00.504
Software Version 59.00.504
No Action Necessary
Return to inventory