Sprinter Weekly

303 Perimeter Center
North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: January 13, 2017
HOLIDAY: MARTIN LUTHER KING, JR – January 16
MBUSA will be closed in observance of the Martin Luther King, Jr. holiday on Monday, January 16th. The PAC
will be open with limited staff from 10:00 am – 6:00 pm EST. The PDCs will have a 3:00 pm cut-off time for
VORs.
PAC SERVICE REQUEST VOLUME
For the week of January 2nd, the PAC received 89 Sprinter service requests.
*The above chart does not include emails or faxes.
1 | Sprinter Weekly Parts Update – January 13, 2017
PROGRAMS AND PRODUCT UPDATES
2017 KPI Calendar
The Quarter/Month/PIP lock date process occurs on the 1st Saturday on or after the 9th of the month following
the period end. This allows ample time for any claims with repair dates for that Quarter/Month/PIP period to be
submitted, processed and paid. The following calendars have been developed to support identification of
important KPI dates:


KPI Quarterly/Monthly and PIP Lock Dates
Cost per VIN 90 Days – Rolling 60/90 Day Build and Month Drop
Please refer to the 2017 KPI Calendar NCA dated January 13, 2017 for the calendars and additional program
information.
2-Year Parts Limited Warranty
Effective January 1, 2017, the M-B Vehicle Service Parts and Accessories Limited Warranty has been changed from
12 months/unlimited miles to 24 months/unlimited miles and is valid on all parts sold as of January 1 st.
Please refer to the New: 2-Year Limited Warranty NCA dated January 13, 2017 for additional program information.
2 | Sprinter Weekly Parts Update – January 13, 2017
PAC Website: Quick Tips
Pointers/resource information is available on PAC website → News → PAC Quick Tips
3 | Sprinter Weekly Parts Update – January 13, 2017