63-008

Kenworth Truck Company
Customer Service Department
PO Box 1000
Kirkland, Washington 98083-1000
(425) 828-5000
Date TBD
[First VIN]
Customer Name
Address
City, State Zip
Subject: TIB 63-008 OBD Modem is Unable to Connect to Telematics Systems
Dear Kenworth Customer,
Your vehicle (listed within this letter) has an On Board Diagnostic (OBD) system modem that may not
communicate to Telematics Systems. The modem must be replaced to correct the modem communication to
Telematics Systems.
The problem is…
OBD modem not communicating to Telematics Systems
Correction…
Remove and replace the modem
What you must do …
Contact your dealer immediately to schedule an appointment
Please contact a Kenworth dealership to schedule an appointment for this work. If you have already had this
work performed, please disregard this letter. You can find your nearest Kenworth dealer at Dealer Locator on the
website www.Kenworth.com.
When contacting your selected Kenworth dealer, refer to campaign TIB 63-008 and the VIN listed on this letter.
The work will take approximately 1.0 hour, depending on vehicle configuration and dealer scheduling. There
will be no charge to you if completed within Standard Warranty (excludes Extended Warranty) or for upgrades
completed by 04/01/2019, whichever is greater. We apologize for this inconvenience but ask for your cooperation
to ensure your continued satisfaction with Kenworth products.
If you require further information about this campaign, reimbursement of a pre-notification remedy associated
with this campaign or experience any difficulty in making arrangements for this repair, please contact:
Email: [email protected] with the bulletin number in the subject line.
OR
Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service
Department
OR
Phone: 425-828-5000.
If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
Thank you,
Shondip Chakravarty
Director of Customer Service
Kenworth Truck Company
VIN:
[VIN List]
TIB 63-008: OBD Modem is Unable to Connect to Telematics Systems
Page 1 of 3
Technical Information Bulletin
63-008
Section
Satellite Systems - 63
Subject
OBD Modem is Unable to Connect to Telematics Systems
Release Date
3/26/2018
Condition
OBD (On Board Diagnostics) modem fails to communicate to telematics systems.
Chassis Affected
156 Trucks (70 U.S. and 86 Canada) T600/T660, T680, T800, T880, and W900 vehicles built from 02/19/2015 through
09/09/2016.
Action
CAMPAIGN
Service all chassis affected that enter your dealership, even if the customer has no issue with the chassis.
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TIB 63-008: OBD Modem is Unable to Connect to Telematics Systems
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Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on
the list.
If you are not using Service Management to start repair orders, review the DWWC or SIR for "Complete" next to the
"63008" campaign code prior to performing this repair.
Follow the procedures below to replace the TruckTech+ PMG modem.
This campaign can be performed at any time convenient for the customer (for example: during next scheduled maintenance
interval).
Warranty
Through Standard Warranty (excludes Extended Warranty) or for repairs completed by 04/01/2019, whichever is greater,
Kenworth will pay for parts at dealer net plus applicable mark-up and labor:
0.3 hours labor to replace the OBD Modem. File Quick Claim 63-008.
File a long claim for extraordinary circumstances (which must be explained).
All warranty claims must include:
the Incident Number 180201-000194
the RMA number
Take-Off Parts Disposition: Return PMG OBD modems to PanaPacific:
Contact PanaPacific @ 800-848-6560
PanaPacific will provide an RMA number
Send the original PMG back to PanaPacific including the RMA number
All parts must be returned to PanaPacific. Contact PanaPacific customer service for shipping label and RMA number
to return parts. See the PanaPacific Warranty bulletin for the RMA form and for PanaPacific Customer Service contact
information.
CLAIM CODING
Failure Location:
002-006-009
Work Accomplished:
35
Failure Type:
700
Responsibility Code:
05/EDI
SRT Code:
051-999
Claim Type:
C
Vendor Code
63-008
Parts
Parts are available at PACCAR Parts through PanaPacific DSP.
Quantity
1
Part Number
PP807040
Description
Module Assembly, PMG w/Wi-Fi Antenna
Procedure
2.1M Cab
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TIB 63-008: OBD Modem is Unable to Connect to Telematics Systems
Page 3 of 3
1.9M Cab
Attachments
Chassis List
Customer Letter
Authored by: OF
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