N118NAS3

3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
N118NAS3
TECHNICAL BULLETIN
07 MAR 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.
I N F O R M AT I O N
Changes are highlighted in blue
SECTION:
413-08: Information and Message Center
S U B J E C T/ C O N C E R N :
Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working
AFFECTED VEHICLE RANGE:
MODEL:
Discovery Sport (LC)
MODEL YEAR:
2016-2017
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
VIN:
516414-721747
ASSEMBLY PLANT:
Halewood
1/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
Discovery (LR)
2017
000472-039117
Solihull
Range Rover Evoque (LV)
2016-2017
048246-267152
Halewood
Range Rover Sport (LW)
2015
361663-395374
Solihull
Range Rover Sport (LW)
2015-2016
502768-599999
Solihull
Range Rover Sport (LW)
2015-2017
600188-692864
Solihull
Range Rover Sport (LW)
2016-2017
100015-171672
Solihull
Range Rover (LG)
2015-2016
165369-289185
Solihull
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain vehicles within the listed Affected Vehicle Range where the
'Service Required' message will not appear on the Instrument Cluster (IC) if a vehicle has reached its
service point and the engine is started normally by pressing the engine START/STOP button with the
brake pedal pressed. Turning on the ignition only, by pressing the engine START/STOP button without
the brake pedal pressed, will still allow the 'Service Required' warning message to be displayed.
In addition, Powertrain Control Module (PCM) software introduced a concern relating to the ability to
reset the service message indicator. The latest IC software will rectify these concerns.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the appropriate Diagnostic
Procedure detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the
Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the
customer.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
2/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.
PA RTS :
NOTES:
Order only the expected percentage demand of parts identified.
Petrol engine vehicles do not require engine oil and filter renewal as part of this program.
DESCRIPTION
PART NO./SUNDRY
CODE*
QTY./VALUE*
EXPECTED % OF VEHICLES REQUIRING
PARTS
Oil filter (TDV6 3.0L
Diesel)
LR013148
1
<1.0
Oil
ZZZ001
$65.00
<1.0
* - an allowance of $65.00 USD or local equivalent has been provided to cover the cost of the engine
oil. Claim using Sundry Code ‘ZZZ001’.
SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software or
Jaguar Land Rover-approved diagnostic tool with latest SDD Software Management Pack
WARRANT Y:
NOTE:
Check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework
action.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
3/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recalls and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting Program Code 'N118', Option Code 'X', and the relevant
parts. The SRO and parts information is included for information only. The Drive in/drive out allowance
may only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those
quoted here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system
to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 30
November 2019 closure date must be submitted or payment within 30 calendar days of completion of
the repair.
DESCRIPTION
SRO
TIME
(HOURS)
PARTS/SUNDRY
CODE*
QTY./VALUE*
Instrument Cluster Update
86.91.25
0.10
-
-
LUBRICATION SYSTEM DRAINREFILL - TOP-DOWN
SERVICE STRATEGY - Range Rover Sport (L494; TDV6
3.0L diesel), Range Rover (L405; TDV6 3.0L diesel)
12.60.99
0.50
LR013148
ZZZ001
1
$65.00
Drive in/drive out
02.02.02
0.20
-
-
* - An allowance of $65.00 USD or local equivalent has been provided to cover the cost of the engine
oil. Claim using Sundry Code ‘ZZZ001’.
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE 'A': SDD
This Diagnostic Procedure is for the following vehicles ONLY: Range Rover Sport (L494; 2016MY
with Virtual Display Instrument Cluster), Range Rover (L405; 2016MY).
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
4/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be carried out; failure to perform these steps may cause
damage to vehicle control modules.
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
battery.
1 If required, remove the transit relay.
2
NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD 152.04
Software Management Pack v289 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the
vehicle and initiating the data collect sequence.
4
If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab.
3 Select Electrical - Instruments - Information and message center - Message display
area.
4 Run and close the Datalogger tool to reveal the Extras tab.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
5/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
5 Select the Extras tab.
6 Select Run to perform the 'Special applications - Instrument cluster service interval
update' option.
7 Follow all on-screen instructions until the application completes successfully.
8 When all tasks are complete, go to the next Step.
5
Exit the current session.
1 If necessary, set the vehicle to 'Transit mode'.
2 Select the Session tab.
3 Select the Close session option.
6
Disconnect the diagnostic tool and battery support unit from the vehicle.
1 If required, install the transit relay.
7
NOTE:
Vehicles with TDV6 3.0L diesel engine only.
Switch the ignition 'ON' (do not press the brake pedal) and check the Instrument Cluster (IC)
message center.
If the 'Service Required' message is not displayed on the IC message center,
release the vehicle.
If the 'Service Required' message is displayed on the IC message center, renew
the engine oil and engine oil filter element (see TOPIx Workshop Manual section
303-01: Engine - Diesel Engine Oil Draining and Filling).
DIAGNOSTIC PROCEDURE 'B': SDD
This Diagnostic Procedure is for the following vehicles ONLY: Discovery Sport (L550), Range Rover
Evoque (L538), Range Rover Sport (L494; 2015MY; 2016MY with Conventional Display Instrument
Cluster), Range Rover (L405; 2015MY).
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
6/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests MUST be carried out; failure to perform these steps may cause
damage to vehicle control modules.
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
battery.
1 If required, remove the transit relay.
2
NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with SDD 152.04
Software Management Pack v289 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN and identify the
vehicle and initiating the data collect sequence.
4
If the hyperlink is not available:
1 Select Diagnosis from the Session Type screen.
2 Select the Selected Symptoms tab.
3 Select Electrical - Instruments - Information and message center - Message display
area.
4 Run and close the Datalogger tool to reveal the Extras tab.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
7/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
5 Select the Extras tab.
6 Select Run to perform the 'Configure existing module - Instrument cluster control
module' option.
7 Follow all on-screen instructions until the application completes successfully.
8 When all tasks are complete, go to the next Step.
5
Exit the current session.
1 If necessary, set the vehicle to 'Transit mode'.
2 Select the Session tab.
3 Select the Close session option.
6
Disconnect the diagnostic tool and battery support unit from the vehicle.
1 If required, install the transit relay.
7
NOTE:
Vehicles with TDV6 3.0L diesel engine only.
Switch the ignition 'ON' (do not press the brake pedal) and check the Instrument Cluster (IC)
message center.
If the 'Service Required' message is not displayed on the IC message center,
release the vehicle.
If the 'Service Required' message is displayed on the IC message center, renew
the engine oil and engine oil filter element (see TOPIx Workshop Manual section
303-01: Engine - Diesel Engine Oil Draining and Filling).
D I A G N O S T I C P R O C E D U R E ' C ' : P AT H F I N D E R
This Diagnostic Procedure is for the following vehicles ONLY: Range Rover Sport (L494; 2017MY).
CAUTIONS:
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
8/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests must be carried out; failure to perform these steps may cause
damage to control modules in the vehicle.
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
battery.
2
NOTE:
The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER
version 144 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select Instrument Panel Cluster Control Module [IPC].
6
Select Update ECU.
1 Follow all on-screen instructions until the application completes successfully.
2 When all tasks are complete, go to the next Step.
7
Exit the current session.
1 If required, reset the vehicle to Transit mode.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
9/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
2 Select the Exit icon.
8
9
Disconnect the diagnostic tool and battery power supply from the vehicle.
NOTE:
Vehicles with TDV6 3.0L diesel engine only.
Switch the ignition 'ON' (do not press the brake pedal) and check the Instrument Cluster (IC)
message center.
If the 'Service Required' message is not displayed on the IC message center,
release the vehicle.
If the 'Service Required' message is displayed on the IC message center, renew
the engine oil and engine oil filter element (see TOPIx Workshop Manual section
303-01: Engine - Diesel Engine Oil Draining and Filling).
D I A G N O S T I C P R O C E D U R E ' D ' : P AT H F I N D E R
This Diagnostic Procedure is for the following vehicles ONLY: Discovery (L462).
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the
vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests must be carried out; failure to perform these steps may cause
damage to control modules in the vehicle.
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle
battery.
2
NOTE:
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
10/11
3/7/2018
N118NAS3 - Service Action: 'Service Required' Message Not Displayed Service Reset Function Not Working | TOPIx
The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER
version 144 (or later).
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select Instrument Panel Cluster Control Module [IPC].
6
Select Update ECU.
1 Follow all on-screen instructions until the application completes successfully.
2 When all tasks are complete, go to the next Step.
7
Exit the current session.
1 If required, reset the vehicle to Transit mode.
2 Select the Exit icon.
8
Disconnect the diagnostic tool and battery power supply from the vehicle.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=886334
11/11