SA-012-18

Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
UPDATED - MAZDA CONNECT NAVIGATION CANNOT FIND STREET
ADDRESS WITH VERSION 59.00.532 OR 59.00.540
Service Alert No.: SA-012/18
Last Issued: 04/23/2018
BULLETIN NOTES
This Service Alert supersedes the previously issued Service Alert. The changes are noted in Red.
APPLICABLE MODEL(S)/VINS
2018 Mazda3
2018 CX-3 2018 CX-9
2018 Mazda6 (except Signature) 2018 CX-5 2018 MX-5
DESCRIPTION
Some 2018 vehicles built after January 1, 2018 and equipped with Navigation may exhibit one of these
concerns after the user inputs an address:

A screen pops up that says "House number not found." After the user selects OK, the system finds
the address or a nearby address.
Page 1 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Service Alert No.: SA-012/18

Last Issued: 04/23/2018
Instead of finding the correct address number the system adds a digit to the end of the number.
Example: You enter 151 and the system comes back with 1510, 1511, 1515, 1516, etc.
This only occurs with MAZDA CONNECT software version 59.00.532or 59.00.540, which started being
installed into vehicles in January 2018. The concern can be eliminated by installing MAZDA CONNECT
software version 59.00.545 now available on MGSS.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Check to see if the vehicle has MAZDA CONNECT software version 59.00.532or 59.00.540.


YES - Use AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT
INFOTAINMENT SYSTEM TSB to change the MAZDA CONNECT software to version 59.00.545.
NO - Troubleshoot the Navigation system using the instructions on MGSS.
2. Verify repair.
NOTE: MNAO is recommending that dealers with vehicles in inventory that have MAZDA CONNECT
software version 59.00.532or 59.00.540 and Navigation (factory or dealer installed) use AUDIO,
NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM TSB to
change the MAZDA CONNECT software to version 59.00.545 before the vehicle is sold. This will eliminate
the need for the customer to come back to the dealer with this issue.
Page 2 of 2
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.