08-037-14

NUMBER:
GROUP:
DATE:
08-037-14
Electrical
March 29, 2014
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE
TRANSMITTAL (RRT) 14-033. ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's
HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS
APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN
TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF
WARRANTY.
SUBJECT:
RB4 Radio Enhancements
OVERVIEW:
This bulletin involves updating the radio and navigation software, if required.
MODELS:
2013
(LD)
Charger (International only)
2013
(LX)
300 (International only)
2013
(JC)
Journey (International only)
NOTE: This bulletin applies to vehicles equipped with UConnect Touch 8.4N
CD/DVD/MP3/NAV (sales code RB4).
SYMPTOM/CONDITION:
A customer may experience, one or more of the following conditions:
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The symbol of the car on the map will move erratic, Jerks, Jumps or Backwards.
The indication of the highlighted path may be missing at times.
Unable to add contacts to the favorite list.
Unable to dial the phone from the radio, while still able to dial from the phone.
Unable to delete a cell phone number from the favorite list.
More space available for phone book entries.
BlackBerry support for playing songs.
Reduce ticking noise during CD/USB pause and VR is silent between prompts.
VR unable to transition from Non-navigation to navigation mode.
iPod screen is displayed with navigation screen.
Asian language translation added.
Highlighted preset continues blinking.
Takes more than one button press to select preset #10.
Unable to adjust volume from steering wheel switches.
Clock adjust pop up message displayed in English rather than current language.
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Can not connect to the phone after it has been disconnect.
Teleprompter screen shows incomplete text.
Some functionality for traffic & weather jump button.
After changing a language and then selecting CDDA “of” is displayed as a tracking
number.
In “Set Date Year” only 3 digits are displayed.
Split map view will not cancel.
Map screen turns black when driving.
When in Italian, the destination arrival text will overlap onto the map.
Does not accept Iraq when commanding “Set Target Country”.
Some pop up message characters is displayed with “!#”.
Traffic programming slow to start.
DIAGNOSIS:
If a customer’s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other
customers that describe the symptom/condition, perform the Repair Procedure.
PARTS REQUIRED:
Qty.
Part No.
Description
1 (AR)
68236603AA
Update disc, Control head.
1 (AR)
68236606AA
Update disc, Navigation.
NOTE: Only one of each update disc is required. Each disc may be used to service
multiple vehicles. Warranty will only cover one of each update disc per
dealer.
REPAIR PROCEDURE:
1. Start the vehicle, turn the radio ON and allow it to power up.
2. Install the correct control head update disc into the radio CD drive.
3. The screen will now display the old and new software level, XX.XX.XX to 13.35.61.
4. Is the radio software level at or higher than the update to software level?
a. Yes <<< The radio has the updated software level already in it. Use the proper LOP
(18-60-02-BH) listed on this RRT to close this service action.
b. No <<< Radio software needs to be updated, proceed to Step #5.
CAUTION: If the radio software level is at or above the level on the updated disc, DO
NOT perform the update.
5. To start the update press the soft key “Yes” on the screen that display the old and new
radio software level.
NOTE: If the software update process is interrupted/aborted, the process should be
restarted.
NOTE: Do not cycle the ignition or touch the radio during the update process.
NOTE: This update may take over 20 minutes, once the update has been started no
other actions are required.
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6. When the update is completed, the screen will read “Reflash Successful”. Touch the
screen and the radio will reboot.
7. The screen will now show the old and new software, press “No” on the screen to eject
the disc.
8. Put the radio into dealer mode by press the drives Temp up and down and the front
defrost all at the same time until the dealer mode screen is displayed.
9. Press the soft key “Garmin Recovery Update” to begin the navigation update, see (Fig.
1).
Fig. 1 Press Garmin Recovery Update to begin update
1 - Press soft key to begin
10. To update the navigation system, insert the disc into the CD drive(Fig. 2).
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Fig. 2 Insert update when this screen is displayed
1 - Insert the update disc into the CD drive
11. This is the first step in the update, System recover. When this part is done the pop up
will no longer be displayed. This will only take a few minutes.
12. To continue press the “Back” soft key in the upper left hand corner of the screen (Fig.
3).
Fig. 3 This screen will be displayed next
1 - Pop up
2 - Soft key, back button
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13. This screen will be displayed when the update is being down loaded, see (Fig. 4).
Fig. 4 This screen will be displayed next
1 - Loading software
14. When the software has completed down loading, the screen will change to the Garmin
main screen, see (Fig. 5).
Fig. 5 Update has been completed
1 - Navigation has been updated
15. Eject the update disc, the software update is completed.
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POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor
Operation
No:
Description
Skill Category
Amount
18-60-02-BH
Check, Radio and Nav
Software
(0 - Introduction)
6 - Electrical and Body
Systems
0.2 Hrs
18-60-02-BJ
Update Radio and Nav
Software
(0 - Introduction)
6 - Electrical and Body
Systems
0.6 Hrs
NOTE: The expected completion time for the flash download portion of this
procedure is approximately 20 minutes. Actual flash download times may be
affected by vehicle connection.
FAILURE CODE:
ZZ
Service Action