PIP5456A

Bulletin No.: PIP5456A
Published date: 08/28/2017
Preliminary Information
PIP5456A 1.6L Diesel Engine (LH7) Engine Exchange Program
Models
Brand:
Model:
VIN:
Model Years:
from
to
Engine:
Transmissions:
Chevrolet
Cruze
2017 - 2018
All
All
1.6 LH7
All
Chevrolet
Equinox
2018
All
All
1.6 LH7
All
GMC
Terrain
2018
All
All
1.6 LH7
All
Involved Region or Country North America
Additional Options (RPO)
1.6L Diesel (LH7)
Condition
Engine Exchange Program
Cause
Monitor Exchanges
Correction:
This PI will cover the engine exchange program for the models listed above.
Additional PIs will be published for each engine or component as they are introduced.
During the launch of the above vehicles, the following engine will be under an exchange program:
1.6L Diesel Engine Assembly (RPO LH7)
Product teams continually seek valuable information for engineering improvements.
To assist in this effort, an engine exchange program will be used for the listed engine and vehicles.
The engine exchange program will be administered by the GM Product Quality Center (PQC).
Dealerships are required to call the PQC, not GM Technical Assistance (TAC), to request an exchange.
Prior to calling the PQC, please make sure to complete the "OEM Engine Exchange" template in this PI.
Use of the templates will minimize the time spent on the telephone and avoid the need of a second call to the PQC.
Guidelines for honoring exchange requests under this program are being strictly enforced.
The PQC may refer the dealer technician to TAC if additional diagnosis is required.
TAC will be available for product inquiries that do not require assembly replacement.
Division
PQC Telephone Number
US Cars and Trucks
1-866-654-7654
Canada - English and French
Components that may be removed and serviced without exchange are identified by an "X" in the appropriate column of the table below.
Serviceable Components
1.6L (LH7)
Accessory Drive
X
A/C Compressor
X
All Cooling System Hoses
X
All Engine Sensors
X
Brackets
X
Camshaft Covers
X
Coolant Pump
X
Cooling System Bypass Pipe
X
Cooling System Radiator Inlet/Outlet Pipes
X
Coolant Outlet Assembly
X
Crankshaft Dampner
X
Crankshaft Position Sensor
X
Engine Cover / Beauty Cover
X
Engine Control Module (ECM)
X
Engine Mounts / Transaxle Mounts
X
Engine Wiring Harness
X
Exhaust Manifold / Gasket
X
Flywheel / Flexplate
X
Fuel Injectors
X
Fuel Injector Wiring Harness
X
Fuel Rail
X
Fuel Pipes & HP Fuel Pump Assembly
X
Generator
X
Hi / Lo Pressure Fuel Lines
X
Heater Outlet / Inlet Fittings
X
Ignition System (Coil, Spark Plugs)
X
Intake Air Ducts & Related Components
X
Intake Air Temperature Sensor
X
Intake Manifold
X
Knock Sensors
X
Map or Baro Sensor
X
Mass Air Flow Sensor
X
Oil Cooler / Pipes
X
Oil Fill Cap
X
Oil Filter
X
Oil Level Indicator (Dipstick)
X
Oil Pressure Switch
X
Oil Pressure Control Solenoid Valve
X
Oxygen Sensors
X
PCV System / Hose’s
X
Purge Solenoid
X
Starter Motor Assembly
X
Thermostat Housing / Gasket
X
Throttle Body / Related Components
X
Turbo charger / POA parts / Brackets / Gaskets
X
Vacuum Pump Assembly
X
Any repairs involving engine components not identified in the table below, engine noise concerns, oil consumption, or related symptoms may
require an engine exchange.
Important: Engine block and internal components along with any component in which a cylinder head has to be removed to perform the repair
will require an engine exchange.
Please note that this list is subject to change as the program progresses.
You will be notified by the PQC consultant if additional items are considered serviceable on a particular engine.
1.6L Engine Assembly (RPO LH7)
Important: Engine repairs or failures that are caused by components external to the engine do NOT fall under the exchange program. For
example, if an engine failure is caused by incorrectly installed engine coolant lines, the engine assembly (or parts required to complete a repair)
must be obtained from General Motors Customer Care and Aftersales (GMCC&A) through the normal parts ordering process. The exchange
program is created as a way to correct internal concerns and to take what is learned and find a way to eliminate these concerns. External
components causing a failure do not provide any useful information in improving an engine. The engine received from GMCC&A through the
normal parts ordering process will be a new service engine.
Engine Broadcast Code Location
Engine Valve Cover
As shown in the above photo, the engine broadcast code can be found on the engine valve cover.
Procedures:
A thorough diagnosis must be performed on the condition in order to prevent unnecessary component replacements.
Contact the Product Quality Center (PQC) to verify the proper diagnosis has been performed.
Upon review of the diagnosis, the PQC will establish a case reference number and make arrangements for shipping an exchange unit to your
dealership.
The replaced engine must be returned to the Warranty Parts Center (WPC).
DO NOT SHIP AN ENGINE TO THE (WPC) WITHOUT AN OFFICIAL WPC REQUEST.
Important: Failure to return the replaced engine by the due date will result in the dealership being debited the entire warranty claim (parts and
labor).
The removed unit must be returned complete in the original exchange shipping container.
For effective engineering analysis, please do not remove any components.
Dress items on the removed unit must remain the same as the replacement engine (e.g., exhaust manifolds, throttle body, etc.). Dealerships
returning engines/components that have been even partially disassembled will be judged as violating this procedure and, as such, will be billed
for all materials furnished.
Notice: The exchange unit will be shipped with a quantity of oil; check oil level before starting the engine.
WPC Request:
The Warranty Parts Center (WPC) will fax a Special Part Request to your dealership requesting the return of the removed engine.
DO NOT wait for the warranty claim to be paid before returning the removed engine.
The Special Part Request will provide a request number.
This request number must be written on the outside of the return container using a permanent marker.
Failure to write the request number on the return container may delay the processing of your return.
If you do not receive the WPC Special Part Request, contact Julie Cumo at 248-371-9939 (for French call PQC 1-866-654-7654) to obtain the proper
paperwork in order to return the removed engine.
Failure to return the engine may result in a debit.
Shipping Preparation:
1. Remove the engine assembly/component as outlined in the applicable Service Manual.
2. Drain all fluids from the removed engine.
3. Retorque any fasteners that were loosened or removed to the original torque specification.
4. Remove any plastic shipping plugs and covers from the exchange unit and install them on the removed unit.
5. If the concerned engine leaks, mark the area directly on the engine with a permanent marker.
6. Write the PQC case reference number on the repair order form.
7. Write the PQC case reference number directly on the component in a visible location.
8. Insert a copy of the WPC Special Part Request, repair order with technician comments, and the completed OEM Engine Exchange Worksheet
(template in this bulletin) into a plastic bag and securely fasten to the engine.
9. Place the removed engine into the original shipping container.
Shipping Instructions:
1. Write the WPC request number and the PQC case reference number on the outside of the container with a permanent marker.
2. U.S. Dealers – Please go to www.gmwpc.com, click on the UPS emblem, enter your BAC and select “dealer inquires.” Select “available forms”
located on the left side of the screen in blue, then select “Central Transport BOL.” A partially complete BOL will appear. Please print this Central
Transport BOL and fill out “from” section with your dealer information and complete the description fields.
Canadian Dealers – Refer to the latest version of Corporate Bulletin Number 99-00-89-019 for detailed shipping information.
3. Contact the specified carrier to arrange for pick-up of the removed engine. If lift gate service is necessary, please request it at the time of
arranging pick-up service.
4. Have the driver sign the bill of lading. Retain a copy of the signed bill of lading. Attach your copy to the original repair order. This will be your
proof of returning the removed engine.
5. Ship all return exchanges/components Third Party Freight Collect with appropriate paperwork to:
GM Warranty Parts Center
45 Northpointe Drive
Orion, MI 48359
Important: Applicable miscellaneous items such as engine oil and coolant should be added to the part allowance amount and claimed in the
Parts Cost column and not included in the Net Amount (DMN) column of the warranty claim.
Your cooperation is greatly appreciated. Prompt return of the original engine will increase the effectiveness of this program.
If you have any questions regarding the exchange program administrative procedures, please contact the Product Quality Center.
Caller’s Name/Position:
Parts Manager name:
Technician Direct Phone:
Dealership’s Fax Number:
Parts Dept fax number:
Customer Concern:
Has dealer completed the "OEM Engine Exchange" template in bulletin and reviewed Serviceable Components?
(If no, dealer MUST complete Bulletin and call back)
Has the vehicle been modified with non-production accessories?
What type of service is the vehicle being used in (police, taxi, towing, personal, etc.)?
Describe the failure mode of the engine:
Broadcast Code:
Engine Serial Number:
Replacement Cost = $
Requested Labor Time:
Are there any leaks (Y/N)
If no, continue to next question
If yes,
What type of leak?
Location of the leak?
Are there any Noises (Y/N)
If no, continue to next question
If yes, complete the following
What kind of noise?
Location and frequency of the noise?
When does is occur?
How long does it last?
Any Lubrication Concerns (Y/N)
If no, continue to next question
If yes, complete the following
Oil pressure readings:
Results of oil consumption test:
Was the oil contaminated?
If yes, what type of contamination?
Any Performance Concerns (Y/N)
If no, continue to next question
If yes, List
Low power?
Misfire?
Detonation?
Blue smoke?
White smoke?
Will engine crank?
Vibration?
Did the engine show evidence of the following
Overheating? (Y/N)
Coolant consumption? (Y/N)
Coolant contamination? (Y/N)
Low compression? (Y/N)
If yes, List Compression test readings:
Parts Information
Description
Part Number
Quantity
Engine w/ Manual Transmission
55498190
1
Engine w/ Automatic Transmission
55498191
1
Engine w/ All Wheel Drive
55501710
1
Parts Allowance
Warranty Information
Labor Operation
Description
Labor Time
4067490*
Engine Replacement
Use Published Labor Operation
Add
Administrative Allowance
0.2 Hours
$400.00
* Use published labor operation time plus the administrative allowance indicated above.
Version History
Version
Modified
2
8/25/17 to add 2018 Chevrolet Cruze, Chevrolet Equinox, GMC Terrain and All Wheel Drive Version of the
engine part number 55501710.
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