11-00-89-002B

File in Section:
Service Bulletin
00 - General Information
Bulletin No.:
11-00-89-002B
Date:
January, 2014
INFORMATION
Subject:
GM Accessories – Dealer-Installed, Repaired or Replaced During Warranty Coverage
Period
Models:
2010-2015 GM Passenger Cars and Trucks
This bulletin has been revised to update the LPO and ACO information and include the
2014-2015 model years. Please discard Corporate Bulletin Number 11-00-89-002A.
Important: Refer to Labor Time Guide (LTG) for a
complete list of applicable “Installation” and “Repair”
labor operations. In some cases, it will be necessary to
use the closest-to labor operation.
To review accessory “Installation” and “Repair” labor
operations, select the following categories from the
LTG main menu: General Information > Dealer Installed
GM Accessories.
Limited Production Option (LPO)
LPOs are accessories that are ordered at the time the
vehicle order is completed.
Under the guidelines for GM Parts Warranties, all GM
Accessories sold and permanently installed on a GM
vehicle PRIOR to new vehicle delivery will be covered
under the provisions of the New Vehicle Limited
Warranty.
Labor operation 0590032 should be used to claim the
time for installation of LPOs. Associated labor time for
LPO installation can be found in the Labor Time Guide
> General Information > Pre-Delivery Inspection >
PDI Adds.
Accessory Catalog Offerings (ACO)
In the event GM Accessories are dealer installed either
before or after new vehicle delivery, or are replaced
under the new vehicle warranty, they will be covered
(parts and labor) for the balance of the vehicle warranty,
but in no event less than 12 months/unlimited miles
(unlimited km).
For warranty repair after the New Vehicle Limited
Warranty expires, but within the 12 months/unlimited
miles (unlimited km) coverage, refer to claim type ZPTI
guidelines.
A ZSET transaction should be submitted, in GWM,
using the appropriate “Installation” labor operation, for
all GM accessories installed by a dealer or Accessories
Distributor Installer (ADI) AFTER new vehicle delivery.
“Installation” labor operations are zero-time labor ops.
The purpose of submitting claims for the “Installation”
labor operation is to add the accessory to the vehicle
build record. This information will help to determine the
warranty coverage of the accessory.
When any dealer-installed GM Accessory is replaced
during the new vehicle warranty coverage period, a
“Repair” labor operation code should be used that
correlates to that particular component.
“Repair” labor operations should be used when filing
warranty claims against GM Accessories that were
installed by a GM Dealer or an ADI. This includes GM
Accessories that were ordered as ACOs, LPOs or
purchased from an ADI.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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