09-03-08-004E
Service Bulletin Details
Public Details for: 09-03-08-004E
This technical bulletin provides a procedure to add greese to the jounce bumper on the front struts to correct the customers concern of creaking or squawking from front end on turns.
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Models from 2014
2014 BUICK ENCLAVE |
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2014 GMC ACADIA |
Models from 2013
2013 BUICK ENCLAVE |
2013 CHEVROLET TRAVERSE |
2013 GMC ACADIA |
Models from 2012
2012 BUICK ENCLAVE |
2012 CHEVROLET TRAVERSE |
2012 GMC ACADIA |
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2011 BUICK ENCLAVE |
2011 CHEVROLET TRAVERSE |
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Models from 2008
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2008 GMC ACADIA |
2008 SATURN OUTLOOK |
Models from 2007
2007 GMC ACADIA |
2007 SATURN OUTLOOK |
File in Section: Bulletin No.: Service Bulletin Date: 03 - Suspension 09-03-08-004E May, 2014 TECHNICAL Subject: Squawk or Creak Type Noise from Front of Vehicle Models: 2008-2014 Buick Enclave 2009-2014 Chevrolet Traverse 2007-2014 GMC Acadia 2007-2010 Saturn OUTLOOK This bulletin has been revised to add 2012-2014 model years and update the Labor Operation to the Global Labor Code (GLC). Please discard Corporate Bulletin Number 09-03-08-004D. Condition Some customers may comment on a squawk, creak or itch type noise coming from the front suspension of the vehicle that may be more noticeable in cold temperatures. This noise will most likely be heard during small to medium suspension travel. The noise may occur with the vehicle traveling straight and/or during turns. Cause The cause of this condition at cold weather conditions may be due to the inside diameter of the front strut jounce bumper rubbing against the piston rod of the strut, creating a slip-stick condition. Correction 1. Identify the noise at the upper strut mount area. The concern may be on both sides of the vehicle. 2. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI. 2246522 Important: Take care not to damage the dust boot or mount cup during removal. 3. Pull the dust boot/jounce bumper assembly out of the strut mount jounce cup (1). 4. Slide the dust tube/jounce bumper assembly down to expose the top portion of the piston rod (1). A long screwdriver or pry bar may be required to pop the dust boot/jounce bumper assembly from the mount cup. 5. Apply grease, GM P/N 12345579 (in Canada, 10953481), around the circumference of the piston rod ONLY in the exposed area (to top 25 mm (1 in) of the piston rod, measured from bottom of mount cup). 6. Raise the dust tube/jounce bumper assembly up to the mount cup. Copyright 2014 General Motors LLC. All Rights Reserved. Page 2 May, 2014 7. Rotate the dust tube/jounce bumper assembly on the piston rod to ensure grease is distributed around the rod. 8. Re-seat the dust tube/jounce bumper assembly into the mount cup. Note: After installing the dust tube/jounce bumper, the vehicle should be driven over a road surface that will input sufficient jounce travel into the suspension, which will aid the dust tube/jounce bumper assembly into the mount cup (speed bump, driveway entrance, or other bump). Note: For 2007-2008 model year vehicles built prior to March 01, 2008, if after performing the above repair the condition is still present, refer to the latest version of Corporate Bulletin Number 07-03-08-006 for additional information. Bulletin No.: 09-03-08-004E Parts Information Part Number Description Qty 12345579 (in Canada, 10953481) LUBRICANT, DIELECTRIC SILICONE (1 OZ TUBE) 1 Warranty Information For vehicles repaired under warranty, use: Labor Operation 8080088* Labor Time Description Apply Grease on Strut Piston Rod 0.5 hr *This is a unique Labor Operation for Bulletin use only. It will not be published in the Labor Time Guide. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION