ITB16-048c

Reference:
Date:
ITB16-048c
April 5, 2018
VOLUNTARY SERVICE CAMPAIGN
2013 JX35 AND 2014 QX60; CVT
This bulletin has been amended. Changes have been made throughout.
It is necessary for you to read this revised procedure to properly perform this action.
Please discard all previous versions of this bulletin.
CAMPAIGN ID #:
PC501
APPLIED VEHICLE:
2013 JX35 (L50)
2014 QX60 (L50)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting this voluntary service campaign on certain specific 2013 JX35 and 2014 QX60 vehicles to
reprogram the TCM. This service will be performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Infiniti has assigned identification number PC501 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service department. This
includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and
vehicles in a dealer’s inventory.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

All CONSULT-III plus (C-III plus) software updates (if any) have been installed.

The CONSULT PC is connected to the Internet (Wi-Fi or cable).
NOTE:

Some vehicles affected by this campaign may already have the specified reprogramming. In step 6
of the reprograming procedure, you will determine if reprograming is needed.

Most instructions for reprogramming with CONSULT-III plus (C-III plus) are displayed on the
CONSULT PC screen.

If you are not familiar with the reprogramming procedure, click here. This will link you to the
"CONSULT- III plus Reprogramming" general procedure.
CAUTION:

Connect the GR8 to the vehicle battery, set to “power supply” mode.
If the vehicle battery voltage drops below 12.0V or rises above 15.5V during reprogramming, the
TCM may be damaged.

Be sure to turn OFF all vehicle electrical loads.
If a vehicle electrical load remains ON, the TCM may be damaged.

Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process will be interrupted
and the TCM may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC
during reprogramming, reprogramming may be interrupted and the TCM may be damaged.
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ITB16-048c
1. Connect the CONSULT PC to the vehicle to begin the reprogramming procedure.
2. Start C-III plus.
3. Wait for the plus VI to be recognized.

The serial number will display when the plus VI is recognized.
4. Select Re/programming, Configuration.
Step 3: plus
VI is
recognized
Step
4
Figure 1
5. Follow the on-screen instructions and navigate the C-III plus to the screen shown in Figure 2 on the next
page.
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ITB16-048c
6. When you get to the screen shown in Figure 2, confirm this bulletin applies as follows.
A. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N).
6A: Current TCM P/N
TRANSMISSION
31036 - _ _ _ _ _
Figure 2
B. Compare the P/N you wrote down to the numbers in the Current TCM Part Number column in Table
A below.

If there is a match, continue with the reprogramming procedure.

If there is not a match, reprogramming does not apply or it has already been done. Check service
COMM to confirm this bulletin applies to the vehicle you are working on.
Table A
MODEL
CURRENT TCM PART NUMBER BEFORE REPROGRAMMING:31036 -
2013 JX35
9NA6A, 9NA6B, 9NA6C, 9NA6D, 9NA6E
3JU0A, 3JU0B, 3JU0C, 3JU0D, 3JU0E
3JU1A
9NA7A
2014 QX60
with V6 engine
9NA7A, 9NA7B, 9NA7C, 9NA7D
3JU3A, 3JU3B, 3JU3C, 3JU3D
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ITB16-048c
7. Follow the on-screen instructions to navigate C-III plus and reprogram the TCM.
NOTE: In some cases, more than one new P/N for reprogramming is available.
 If more than one new part number is available, the screen in Figure 3 displays.
 Select and use the reprogramming option that does not have the message “Caution! Use ONLY
with ITBXX-XXX”.

If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming
available for this vehicle. Check service COMM to confirm this bulletin applies to the vehicle you are
working on.
Figure 3

Before reprogramming will start, you will be required to enter your User Name and Password.
 The CONSULT PC must be connected to the Internet (Wi-Fi or cable).
 If you do not know your User Name and Password, contact your Service Manager.
Figure 4
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8. When the screen in Figure 5 displays, reprogramming is complete.
NOTE: If the screen in Figure 5 does not display (indicating that reprogramming did not complete), refer to
the information on the next page.
9. Disconnect GR8 from the vehicle.
10. Select Next.
Step
10
Figure 5
NOTE:

In the next step (page 8) you will perform Erase All DTCs.

DTC erase is required before C-III plus will provide the final reprogramming confirmation report.
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ITB16-048c
TCM Recovery:
Do not disconnect plus VI or shut down C-III plus if reprogramming does not complete.
If reprogramming does not complete and the “!?” icon displays as shown in
Figure 6:

Check battery voltage
(12.0–15.5 V).

Ignition is ON, engine OFF.

External Bluetooth® devices are
OFF.

All electrical loads are OFF.

Select retry and follow the on
screen instructions.

“Retry” may not go through on first
attempt and can be selected more
than once.
Figure 6
If reprogramming does not complete and the “X” icon displays as shown in
Figure 7:

Check battery voltage
(12.0 – 15.5 V).

CONSULT A/C adapter is plugged
in.

Ignition is ON, engine OFF.

Transmission is in Park.

All C-III plus / VI cables are securely
connected.

All C-III plus updates are installed.

Select Home, and restart the
reprogram procedure from the
beginning.
Figure 7
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11. Follow the on-screen instructions to Confirm Shift Lever Position Display.
12. Follow the on-screen instructions to Erase DTCs.
13. When the entire reprogramming process is complete, the screen in Figure 8 will display.
14. Verify the before and after part numbers are different.
15. Print a copy of this screen (Figure 8) and attach it to the repair order for warranty documentation.
16. Select Confirm.
31036 - _ _ _ _ _
Step
14
31036 - _ _ _ _ _
TRANSMISSION
Step
15
Step
16
Figure 8
17. Return C-III plus to the Home screen.
18. Turn OFF C-III plus and the vehicle ignition.
19. Disconnect C-III plus from the vehicle.
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CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the following claims coding:
CAMPAIGN (CM) I.D. #
PC501
DESCRIPTION
Perform TCM Reprogramming
TCM Reprogramming Not Needed
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OP CODE
PC501E
PC5010
FRT
0.6 hrs.
0.2 hrs.
ITB16-048c