6-343NAS

UPDATE PRIOR TO SALE UPS8816-1B:
SERVICE BULLETIN
LUGGAGE COMPARTMENT LID LATCH COVER
COMING ADRIFT
13-JAN-17
NO.: 6-343NAS
SEC.: GENERAL
INFORMATION
MKT.: CAN / USA
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of vehicles within the listed Affected Vehicle Range
where the luggage compartment lid latch cover may either become loose or fall off into the luggage
compartment. This does not affect the function of the luggage compartment lid latch.
This program does not apply to any vehicle already registered and in use, either with the retailer or
customer. Any vehicle already in use may continue to be driven and any repair instructions deemed
necessary will be communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
XF (X260)
Model Year: ......................... 2016-2017
VIN: ........................................ Y05295-Y40300
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of
13 January 2017).
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this program prior to undertaking any rework
action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the rework action.
Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but
must have it completed prior to vehicle handover to the customer.
Refer to Technical Bulletin UPS8816-1bNAS, Update Prior to Sale: Luggage Compartment Lid Latch
Cover Coming Adrift, for detailed repair instructions.
PARTS
NOTE: order only the expected percentage demand of parts identified.
DESCRIPTION
Latch cover
PART NO. / SUNDRY CODE
T2H2192
QTY. / VALUE*
1
EXPECTED % OF VEHICLES
REQUIRING PART
100
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any
rework action.
Jaguar Land Rover North America, LLC
555 MacArthur Boulevard
Mahwah, NJ 07430
At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service
Actions are identified to ensure the correct parts are available and adequate workshop time is
allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option
Code from the table. The SRO and part information listed have been included for information only.
The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the
vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change;
those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
06 July 2017 expiry date must be submitted for payment within 30 calendar days of completion of
the repair.
PROGRAM
CODE
OPTION
CODE
K450
B
K450
C
K450
D
K450
E
DESCRIPTION
SRO
TIME
(HOURS)
PART NO. /
SUNDRY CODE
QTY. /
VALUE
Luggage compartment lid latch
cover modification
76.20.32
0.10
T2H2192
1
Luggage compartment lid latch
cover modification
76.20.32
0.10
T2H2192
1
Drive in/drive out
10.10.10
0.20
-
-
Luggage compartment lid latch
cover modification
76.20.32
0.10
T2H2192
1
Transit disengage/re-engage
86.93.93
0.10
-
-
Luggage compartment lid latch
cover modification
76.20.32
0.10
T2H2192
1
Transit disengage/re-engage
86.93.93
0.10
-
-
Drive in/drive out
10.10.10
0.20
-
-
Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
Should this Update Prior to Sale (UPS) program mean that you are unable to deliver an affected
vehicle to a customer at an agreed handover date, please advise the customer of the following:
‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality,
complete with the very latest hardware and software. Our vehicles are continually evolving, with
our Engineering and Design teams constantly looking for new and innovative ways to further
enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle,
and have instructed us to complete this action prior to handing the vehicle over to you. Jaguar
Land Rover apologize that this upgrade may delay the delivery of your new vehicle but are
committed to ensuring customers benefit from the very latest technology to ensure your
ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the
vehicle; this is at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the
launch of any UPS program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have
the ability to offer goodwill to customers who have suffered delays in the delivery of their vehicle.
Any goodwill offer should be specifically for a customer whose vehicle delivery has been delayed
due to UPS activity to acknowledge the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first
instance for help and support.