Technical Support Guide
Subaru SD Card Navigation System
2013-14 Legacy / Outback
May 2013
1
Technical Support Guide
Subaru SD Card Navigation System
2013-14 Legacy / Outback
2
Contents
1. Introduction of Subaru SD Card Navigation System
- Outline of Subaru SD Card Navigation System ........................
- Hardware !!!!!!!!!!!!!!!!!!!!!!...
- Screen Layout !!!!!!!!!!!!!!!..!!!!!
- Software !!!!!!!!!!!!!!!!!!!!!!!.
- Audio Function .!..!!!!...!!!!!!!!!!!!!...
- Navigation Function !...!!!!!!!!!!!!!!!!..
- Other Function !!!!!!!!!!!!!!!..!!!!...
4-5
6
7
8
9-10
11
12-13
2. Troubleshooting
- System Diagram !!!!!!!!!!!!!!!!!!!..
- Terminal of Navigation system !!!!!!!!!!!!!..
- Specification of Line Diagram !!!!!!!!!!.!!!...
- No power !.!!!!!!!!!!!!!!!!!!!!!.
- No sound (All modes) !!!.!!!!!!!!!...!!!!.
- No sound (AM/FM)!!!!.!!!!...!!!!!..!!!!.
- No sound (Satellite radio) !!..!..!!!!!!!!.!!!.
- No sound (CD) !!!!!.!!!!!!!!!!...!!!!.
- No sound (USB) !!!...!!!!!!!!!!!.!!!!..
- No sound (iPod) !!!!!!!!...!!!!!!.!!!!..
- CD skip !!!!!!!!!!!!.!!!!!!..!!!!..
- CD won’t play correctly !!!!!!!!..!!!!!...!!.
- Sound is discomforting !!!!!!!!!!!!!..!!!.
- No illumination !!!!!!!!.!!!!!!!...!!!!.
- No display !!!!!!.!!!!!!!!!!!..!!!!.
- Current GPS position does not move !..!!!!!.!..!!.
- Bluetooth does not work !!!!!!!..!!!!!!!.!.
- Rear View Camera won’t display !!!.!!!!!!!!!.
- Aha Radio !!!.!!!!!!!!!!!!!!!!!!!
14
15-17
18-21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37-56
3. Frequently Asked Questions (FAQ)
- Navigation !!!!!!!!!!!!!!!!!!!!!!.
- Bluetooth Hands-free !!!!!!!!!!!!!.!!!!.
- Audio / Visual !!!!!!!!!!!!!!!!..!!!!..
- Others !!!!!!!!!!!!!!!!!!!..!!!!..
58-71
72-89
90-115
116-121
4. Glossary
- [A] - [M] !!!!!!!!!!!!!!!!!!!.!!!!. 122
- [N] - [S] !!!!!!!!!!!!!!!!!!!.!!!!.. 123
- [U] - [number] !!!!!!!!!!!!!!!!..!!!!.. 124
3
1. Introduction of Subaru SD Card Navigation System
Outline of Subaru SD Card Navigation System
Applicable Models
Vehicle
Country
ID
SUBARU No.
USA
FB678US
86271AJ67A
CANADA
FB778US
86271AJ77A
USA
FE688US
86271AJ68A
CANADA
FE788US
86271AJ78A
USA
FE688US
86271AJ80A
13MY Legacy / Outback
w/ H/K Amp
SD Part No.
Map Ver.
86283AJ67A
2011 Q3
13MY Legacy / Outback
w/ Aha Radio, w/ H/K Amp
86283AJ68A
14MY Legacy / Outback
w/ Aha Radio, w/ H/K Amp
86283AJ66A
CANADA
FE788US
86271AJ90A
USA
FE699US
86271AJ81A
14MY Legacy / Outback
w/ Aha Radio
2012 Q3
86283AJ69A
86283AJ67A
Head Unit and SD Card Combination
2011 Q3
Please verify that the correct SD card is inserted in every head unit.
SAMPLE
SD card must be returned with any exchange unit core..
Product Overview
Basic
function
Navi
Navi media
Display
Voice recognition
SD (4GB)
7-inch WVGA
Yes
Junction view
Voice recognition
Traffic information
Motorway information
Yes
Yes
XM
Yes
Satellite radio
HD radio
USB audio / video
iPod control
XM
*Yes
Yes
Yes
Steering SW
Rear view camera
Bluetooth
Read out SMS / Email
Yes
Yes (if applicable)
Yes
Yes
*HD Radio service available in
USA only (as of May 2013)
Audio
Other
4
Summary of Features
13-14MY Legacy / Outback
Display
7-inch WVGA
Deck
Single CD
Satellite radio
XM
iPod/iPhone control
Yes
USB Audio/Video
Yes
AV
HD Radio
Yes *1
Aha Radio
Yes *2
SD Picture
Yes
SMS/Email read out
Yes
Voice recognition
Yes (English, Spanish, French)
Motorway service information
Yes
Green route search
Yes
3D Junction display
Yes
Navi
Traffic information
Yes (XM-Traffic)
Voice recognition (VR)
Yes (English, Spanish, French)
Map Web download
Yes
Other Rear view camera
Yes (if applicable)
*1 HD Radio service available in USA only (as of May 2013)
*2 Aha Radio is not available for 86271AJ67A and 86271AJ77A
5
1. Introduction of Subaru SD Card Navigation System
Hardware
TUNE/TRACK knob
INFO button
Rotate to select a radio
station, track, or file.
Press to display the
information screen.
AUDIO button
MAP button
EJECT button
Press to eject
the DISC.
Press to display
the navigation screen.
CD slot
Press to display the audio
DISP button
Press to display the picture
quality adjustment screen.
Preset buttons
POWER button
VOL knob
Press: Audio Power ON or OFF
Rotate: Adjust the volume
SD memory card slot
6
Screen Layout
Audio Source
Selector
Basic Control of
Audio Function
Control of
Navigation Function
Split Screen
[AUDIO]
Changing the screens can be
done by touching the icon on
the screen.
Full Map Screen
[MAP]
7
Full Audio Screen
1. Introduction of Subaru SD Card Navigation System
Software
The main functions of the system include:
(1) Audio
(2) Navigation
(3) Information
(1) Audio function
In addition to radio and CDs, the system can also play
back sources such as iPods, iPhones, USB and Bluetooth
Audio devices. (Aha Radio if equipped)
Sound quality can also be adjusted using the operation
screen.
Audio Source Selector
(2) Navigation function
Apart from the easy-to-view screen guides, other features
offered include detailed location information displays, a variety of adjustable guide maps, and simple route change
functions
Navigation Menu Button
(3) Information function
In addition to display settings, other settings such as
and wallpapers are also available.
8
Audio Function
HD radio, XM, Aha
Integrated HD Radio, XM and Aha
Aha Radio
XM Traffic Information
HD Radio, XM Tuner Control
Smartphone with Data
service is required for
Aha functions.
Aha Radio is not available for 86271AJ67A
and 86271AJ77A.
HD Radio service available in USA only
(as of May 2013)
XM is paid service and subscription is required
Voice Recognition
Operate Navigation and Audio by voice commands
Microphone
Talk back from vehicle speaker
“Voice command please”
Voice recognition button
Voice
Control
function
Change audio
source
Audio
control
Destination
search
Hands-free
dial
iPod select
songs
USB select
folder
Yes
Yes
Yes
Yes
Yes
Yes
9
1. Introduction of Subaru SD Card Navigation System
Audio Function
Movie
Max data size: 8GB
Class: USB mass storage class
*Compressed video file is supported for USB only.
Max picture resolution size: 720*576 pixel
Max layers of directory: 8 layers
Max number of folders (overall): 3000
Max number of files (overall): 9999
Audio Format
DivX
WMV
MP4
MP3
WMA
Yes
Yes
Yes
Yes
Yes
*Playback is dependent on the specific version of the file format.
SD Picture
Max data size: 64GB
SD card class: ALL
*Slide show supports SD card only.
*Slide show cannot be displayed while Navi Mode is active
*Some SD Cards functions above may not be supported
based on SD Card manufacturer specifications.
Format: JPEG
Max picture data size: 10MB
Max layers of directory: 8 layers
Max number of files (overall): 500
4 slideshow effects
Automatic resizing
Setting as Opening screen
The picture slide show will stop once start driving
and the last picture will be displayed on the screen.
10
Caution:
Do not add photo data on Map SD Card. It
may damage the software file. Always use
a different SD card to store photo data.
Navigation Function
3D Junction Display
When approaching an expressway exit or a complicated intersection, the map
switches to a 3D display.
Voice Recognition
By using the voice control system, the destination can
be set by speaking voice commands. This enables
you to use functions that are usually inaccessible
while driving.
Motorway
Highway service area information is useful for a
long drive.
Green Route
The Green route function enables the search for
routes that reduce fuel consumption and CO2
emissions.
Altitude Reading
The function shows the altitude of the road currently
being driven and measured by the GPS receiver.
The minimum of 4 acquired satellites is required to establish Altitude. With 3 or less acquired satellites, "- -"
may be displayed on the navigation screen.
11
1. Introduction of Subaru SD Card Navigation System
Other Function
Rear View Camera (Option)
Reverse On
3.0m (10 ft)
Appear guidance line
Ｒ
2.0m (7 ft)
1.0m (3 ft)
0.5m (1.6 ft) from the
edge of Vehicle
Center of vehicle
Read out SMS/Email
Navigation
Mobile phone
Notification screen
Message screen
Received message
Bluetooth
Function is needed
Message body is read out
by system
The feature will only work if the cell phone being used has
the following:
1. HFP (Hands Free Profile)
2. MAP (Message Access Profile)
12
Map Update
NAVTEQ Map Update Service
NAVTEQ, acquired by Nokia provides Map Update Service for SD Card Navigation System. Please visit the website and make sure which map version is
currently available.
https://subaru-aus.naviextras.com/
Map Update Support:
If you can't find the answer to your question or for advice on the map inside
Navigation System, please contact NAVTEQ via website or call NAVTEQ at
1-888-628-6277 Monday through Friday, 9am - 8pm Eastern Time. NAVTEQ
will respond to your inquiry within 72 hours.
13
2. Troubleshooting
System Diagram
Display
LVDS*1
GPS-ANT
XM-ANT
Navigation
Head Unit
RADIO-ANT
RADIO
ANT-AMP
*1
LVDS: Low voltage differential signaling
PWR
PWR
MIC
STEERING
SW
CD
AM/FM
XM
Bluetooth
SD slot
HD Radio*2
Aha Radio*3
*2
HD Radio service available in
USA only (as of May 2013)
HARMAN PWR
AUDIO
*5
AMP
*3
Aha Radio is not available for
86271AJ67A and 86271AJ77A
NTSC
Back
Camera
(If applicable)
MINI JACK
(AUX)
USB2.0
USB JACK
iPod
USB Audio/Video
The connection of each
equipment is excluded.
*6
UART*4
*5
All systems except 86271AJ81A
*6
86271AJ81A only
BODY ECU
14
*4
UART: Universal Asynchronous Receiver/Transmitter
Connections and Pins
Connector A
Not in use
Connector C
Connector B
UA
*
Connector D
Connector A (USB)
Connector B
(REAR CAMERA)
*if applicable
Connector C
(GPS
ANTENNA)
Connector E
Connector F
1
USV1
OUT
2
US1-
IN/OUT
USB audio data
3
US1+
IN/OUT
USB audio data
4
UGD1
GND
Ground
5
USG1
GND
Ground
1
2
3
N.C.
-
4
UART
IN/OUT
5
N.C.
-
6
PKB
IN
7
CA+
OUT
8
V+
IN
9
10
11
12
13
14
N.C.
-
15
CGND
GND
Ground
16
V-
GND
Ground
1
ANT
IN
2
GND
GND
Ground
3
GND
GND
Ground
15
Connector G
USB audio power supply (5V)
No connection
UART to/from Body ECU
No connection
Parking brake signal (12V)
Back-eye camera power supply (6V)
Back-eye camera signal (NTSC)
No connection
GPS signal
2. Troubleshooting
Connections and Pins
Connector D
(POWER INPUT/
SIGNAL OUTPUT)
Connector E
(ST-SW, MIC etc)
1
FR+
OUT
Audio signal (Front Right)
2
FL+
OUT
Audio signal (Front Left)
3
ACC
IN
ACC power supply
4
BU+B
IN
Back-up power supply
5
FR-
OUT
Audio signal (Front Right)
6
FL-
OUT
Audio signal (Front Left)
7
GND
GND
Ground
8
ANT+
OUT
Antenna amplifier power supply (12V)
9
AMP+
OUT
Audio amplifier power supply (12V)
10
ILL+
IN
Illumination signal (12V)
11
RR+
OUT
Audio signal (Rear Right)
12
RL+
OUT
Audio signal (Rear Left)
13
RR-
OUT
Audio signal (Rear Right)
14
SLD2
GND
Ground
15
ILL-
IN
16
RL-
OUT
1
N.C.
-
2
REV
IN
Reverse signal (12V)
3
BRIGHT
IN
No connection
4
MACC
OUT
5
MIN+
IN
Mic signal
6
SNS2
IN
Mic detection
7
8
9
10
N.C.
-
No connection
11
AGND
GND
12
13
14
15
16
N.C.
-
17
SPD
IN
18
SGND
GND
19
MIN-
IN
20
N.C.
-
No connection
21
SW1
IN
Mic sw signal
22
SW2
IN
Mic sw signal
23
SWG
GND
24
N.C
-
No connection
25
26
27
28
N.C.
-
No connection
16
Illumination signal
Audio signal (Rear Left)
No connection
Mic power supply (5V)
Ground
No connection
Vehicle speed signal
Ground
Mic signal
Ground
Connections and Pins
Connector F
(RADIO
ANTENNA)
Connector G
(XM ANTENNA)
1
SUB-ANT-IN
IN
Radio signal (Sub)
2
SUB-ANT-GND
IN
Ground
3
MAIN-ANT-IN
IN
Radio signal (Main)
4
MAIN-ANT-GND
GND
5
N.C.
-
XM SIG
IN
XM ANT +B
OUT
XM Antenna +B (5V)
2
GND
GND
Ground
3
GND
GND
Ground
1
17
Ground
No connection
XM signal
2. Troubleshooting
Specification of Line Diagram
1. Outline
Line Diagram can check the connectivity of devises, the vehicle signals, the
radio reception and rear view camera setting.
2. How to enter Line Diagnostic mode
2-1. Enter the Diagnostic mode
Procedure:
1. Turn off audio by pressing "PWR" button.
2. While pressing both buttons (a) and (b), press and hold
the button (c) for more than 3 seconds.
(a)
(c)
(b)
PWR button
2-2. Exit the diagnostic mode
Press and hold the button (b) for more than 3 seconds, or turning the
ignition switch from ACC OFF to ON position.
Normal Mode
Diagnostic Mode
2-1. Enter
Diagnostic Mode
2-2. Back to
Operation Mode
18
3. Display Layout and Explanation
3-1. Top Display Layout
①
⑤
②
⑥
⑦
③
④
②
Explanation
Main title
[White] after check
[Black] under check
Connected Devices
③
Results of Connectivity Check
No
①
No Explanation
④
Enter Camera Setting
⑤
Vehicle Signal
⑥
Vehicle Signal Check Results
⑦
Enter Audio Check
3-2. Enter “Camera Setting”
If "Camera Setting" button is touched, the screen changes to “Camera Setting” mode.
Camera Setting
⑨
Default
No
⑧
⑧
⑨
⑩
⑪
Return
⑩
⑪
Set
Explanation
Return to Previous Screen
Initialization of Maker Line
Adjustment
Marker Line Adjustment
Finalization of Marker Line
Adjustment
Note:
For a detailed procedure to adjust the
camera settings, refer to STIS.
Please select the Service Manual and
refer to the Navigation System under
the Entertainment Section (ET)
19
2. Troubleshooting
Specification of Line Diagram
3-3. Enter “Audio Check”
If the "Audio Check" button is touched, the screen changes to “Audio Check” mode.
Line Diag
Return
⑬
⑬
Explanation
Return to Previous Screen
⑭
Selection of Radio Band (AM/FM)
⑮
Change Radio Frequency
No
Audio Check
⑭
MODE
SEEK DOWN
SEEK UP
⑮
・AM/FM ： FM XXXX kHz
⑯
⑯
・Speaker Check
Speaker Check ON
⑰
⑰
20
Radio Frequency
Speaker Check
[“OFF”, Black] after check
[“ON”, R-Blue] under check
MEMO
21
2. Troubleshooting
NO POWER
Condition: Absolutely no power in all modes
Check all connections
at the rear of the unit.
No
Securely connected?
Connect Securely
Yes
Check ACC(12V), BU
(12V) and GND.
Is ACC BU and GND
within Specifications?
No
Check fuses, pin condition/fit, continuity to GND.
Repair or replace if necessary
Yes
Does Navigation unit turn
ON when ACC turns ON?
No
Replace Navigation
Head Unit
Yes
Re-check for original
problem
22
Re-check for original
problem
NO SOUND (All modes)
Condition: Absolutely no sound on all modes
No sound output for all
audio sources/modes.
Is the VOLUME set to a
sufficient level for the
audio source to be audible?
No
Turn up VOLUME and recheck for original problem.
Yes
Check all speakers impedance and wire harnesses.
Are any physical damages, shorted or
grounded conditions
Yes
Replace or repair it and recheck for original problem
Note:
If speaker or wire harness is
shorted or grounded, Navigation Head Unit will shut
off sound output due to circuit protection.
No
Replace Navigation
Head Unit
23
2. Troubleshooting
NO SOUND (AM/FM)
Condition: No sound on Radio mode (AM/FM) only
No sound output for
Radio mode.
Is the VOLUME set to a
sufficient level for the
audio source to be audible?
No
Turn up VOLUME and
recheck for original
problem.
Yes
Check if Antenna jack is
securely connected to
Navigation Head Unit.
Yes
The problem was
solved.
Radio sound came
back?
No
Remove antenna jack
from Navigation Head
Unit and connect a
known good external
antenna to Navigation
Head Unit.
Radio sound restored?
No
Replace Navigation
Head Unit
Yes
Check ANT+B output
power from Navigation
Head Unit.
(16P connector D,
#8 pin, type 12V )
Is ANT+B within specification?
No
Replace Navigation
Head Unit
24
Check antenna system
Yes
Ex) Roof antenna
Antenna AMP
Antenna wire harness
NO SOUND (SAT RADIO)
Condition: No sound on SAT radio mode only
No sound output for
SAT (Satellite) radio
Check surroundings:
Is the vehicle in an environment where reception is difficult due to something blocking
the area above the vehicle?
Yes
Move the vehicle and
check it again.
No
Change to other modes (AM/
FM/CD) and then select a XM
mode again. Did the SAT radio sound come back?
Yes
The problem was solved.
No
SAT radio is a paid service.
Did the customer’s subscription expire? Or, did the free
subscription provided by a
dealer expire?
Yes
Contact Satellite Radio
company and renew the
subscription.
No
Check if Antenna jack is securely connected to Navigation
Head Unit.
And check the connectivity in
diagnostic mode.
The problem was
solved.
Yes
Is the SAT radio sound restored?
Remove antenna jack
from Navigation Head
Unit and connect a
known good external
antenna to Navigation
Head Unit. Is the SAT
radio sound restored?
No
Check XM output power from
Navigation Head Unit. (1P connector G, type 5V )
Is XM within specification?
No
Yes
No
25
Yes
Check antenna system
(Antenna wire harness,
Roof antenna, etc.)
Replace Navigation
Head Unit.
2. Troubleshooting
NO SOUND (CD)
Condition: No sound on CD mode only
No sound output for
CD mode.
Does the Navigation
Head Unit accept and
eject audio CD discs
correctly?
No
Is there any foreign object
(ex. label) in the CD slot?
No
Yes
Is Navigation Head Unit
installed property?
Is CD-R/RW being
used?
Yes
No
Insert and playback a
known-good, commercially available audio
CD(CDDA).
Are CDDA/MP3/WMA
files recorded to CD-R/
RW?
Yes
Yes
Check to make sure
that original CD-R disc
is not excessively
scratched/warped and
re-check for original
No
Replace Navigation
Head Unit
26
Yes
Replace Navigation
Head Unit
Yes
No
No
Re-install Navigation
Head Unit properly and
re-check for original problem.
Navigation Head Unit
cannot playback files
other than CDDA/MP3/
WMA.
Re-check for original
problem with a proper
test disc.
NO SOUND (USB)
Condition: No sound on only USB mode
No sound output for
USB mode.
No
Does USB memory
have MP3/WMA files?
Yes
Check the USB connectivity in diagnostic
mode.
Does the indicator display "OK"?
The Navigation Head
Unit only playback
MP3/WMA files in USB
mode.
Re-connect USB.
Does the diagnostic mode
display "OK"?
No
Yes
No
Yes
Switch to USB mode
and re-check for original problem.
If the USB has an LED indicator, does this indicator
lamp light up when Navigation Head Unit is connected?
Yes
Use a known good
USB device containing MP3/WMA files.
Does Navigation Head
Unit play the files?
Yes
No
Original USB drive
could be defective.
Replace vehicle USB cable
with a known-good one and
re-check original problem.
No
Does the same issue occur?
Replace Navigation
Head Unit
No
Yes
Original vehicle USB
cable is defective and
needs to be replaced.
27
2. Troubleshooting
NO SOUND (iPod)
Condition: No sound only iPod mode
Is iPod compatible?
See page 91 Q48 for a
list of compatible Apple
Products.
No
Non supported iPod
may not work.
Yes
Check the USB connectivity
in diagnostic mode since iPod
will be connected to USB port.
No
Re-connect iPod cable.
Does the diagnostic
mode display "OK"?
Does the indicator display
"OK"?
Yes
Yes
No
Switch to iPod mode and recheck for original problem.
Remove the iPod device and
check if iPod works by itself.
Does iPod play without connect to Navigation Head Unit?
Examine customer's iPod.
No
Use a known good iPod device
containing music files and recheck for original problem.
Replace vehicle iPod cable
with a known-good one and
re-check original problem.
Does the same issue occur?
Yes
Replace Navigation
Head Unit
Yes
No
Original vehicle iPod
cable is defective and
needs to be replaced.
28
CD SKIP
CD skips during playback.
Does CD skipping only
occur when vehicle is in
motion?
Yes
Does CD skipping happen at the same location?
Yes
Check the location if road
condition is good (Ex. dirt
road, railroad track, road
construction may cause
CD skipping).
No
No
Is Navigation Head Unit
installed property?
No
Re-install Navigation
Head Unit properly and
re-check for original problem.
Yes
Replace CD with knowngood store-bought CD.
No
Does the problem still
occur?
CD being used may be excessively scratched/warped or has
paper label on it. Please replace
disc and re-check for original
problem.
Yes
Replace Navigation
Head Unit
29
2. Troubleshooting
CD WON’T PLAY CORRECTLY
Condition: CD Skips, CD jumps tracks
CD won't play correctly
Is the CD clean and free
of scratches and finger
prints?
No
Please clean the CD
and try again.
Yes
Yes
Is a paper label on the
CD?
Do not use CDs with a label. They
may cause the disc to get stuck
inside or damage the Navigation
Head Unit.
No
Is it a store-bought CD or
CD-R/RW?
CD-R
Due to different makes of
CD-R/RW, this can cause
this condition.
Store-bought
Try a known good store
bought CD.
No
Replace Navigation
Head Unit
Is the problem fixed?
Yes
CD being used may be
excessively scratched/
warped or data recorded
is not supported. Please
replace disc and re-check
for original problem.
30
SOUND IS DISCOMFORTING
Condition: Sound poor, sound too low, sound
too loud, and sound distorted
Sound output is noisy.
Isthe
sound
noisy
for
Radio
IsIs
sound
sound
noisy
noisy
forfor
mode
only
or ALL
modes?
Radio
Radio
mode
mode
ororAll
All
modes?
Radio
Is the noise heard even in
area with good radio reception?
ALL modes
No
Yes
Is the noise heard only at
the specific area?
Yes
No
Move to an area with
good reception and
re-check for original
problem.
Check where it happens.
Mountains or tall
buildings cause
multi-path.
Airport or power line
causes radio noise.
Check antenna system
Ex) Roof antenna
Antenna AMP
Antenna wire harness
Replace the media/
iPod with a knowngood media/iPod and
re-check.
In case of the
problem not fixed
No
Problem is
caused by
bad media/
iPod.
Does the problem
persist?
Yes
Check all speakers
(shorted, grounded).
All speakers are
good?
Yes
Aftermarket product is
installed?
Yes
No
Cell phone or other
wireless device is
close to Navigation
Head Unit?
Yes
No
No
Replace or repair
speakers.
Remove the product
and re-check for
original problem.
31
Replace Navigation
Head Unit
2. Troubleshooting
NO ILLUMINATION
Condition: No front panel button illumination
Front panel illumination
doesn't turn ON.
Check the ILL+ signal in
diagnostic mode.
Check if the ILL+ wire harnesses
is connected correctly.
No
Does the diagnostic display shows “ON”?
Does the illumination turn ON?
No
Yes
Check ILL +B signal at Navigation
Head Unit.
(16P connector D, #10 pin,
type 12V when ILL is ON)
No
Vehicle wire harnesses
could be defective.
Is ILL +B within specification?
Yes
Does the illumination
turn ON?
Yes
No
Replace Navigation
Head Unit
Yes
The problem was
solved.
32
The problem was
solved.
NO DISPLAY
Condition: No display, no screen backlight
Display does not show
images on screen.
Press the MAP button on
the Navigation Head Unit.
Yes
Problem solved.
Does the LCD light up?
No
Replace Navigation
Head Unit
Caution:
Do not remove the display from the main unit portion. Unit is one piece.
BAD
GOOD
33
2. Troubleshooting
CURRENT GPS POSITION DOES NOT MOVE
Condition: Vehicle position icon inaccurate, Vehicle position icon doesn’t move
Current GPS position
on map doesn't move
even though vehicle
is in motion.
Drive vehicle in an open
area with no obstructions
(buildings, hills, structures).
Problem could be related to
poor GPS reception due to
driving in a tunnel/area with
obstructive objects.
Yes
Does the current position
icon move in accordance
with the vehicle's movement?
No
Is any aftermarket electrical device installed?
Remove or disconnect it
and re-check for the original problem.
Yes
No
Check the GPS connectivity in diagnostic
mode.
GPS antenna connection
or GPS antenna may be
incorrect/faulty.
No
Does the indicator display "OK"?
Yes
Replace Navigation
Head Unit
34
BLUETOOTH DOES NOT WORK
Condition: Bluetooth device will not pair to the system
Gather following Information from customer;
Service provider, phone
manufacturer and model
Bluetooth devices that are not listed on Subaru
web may not pair to the system.
Is Bluetooth device compatible?
Refer to: www.subaru.com/
No
Yes
On your device, is the B/T
function turned ON?
No
Note: Bluetooth devices that are not listed as incompatible or compatible have not been tested.
This does not mean that the unlisted Bluetooth
device are incompatible, but that they simply have
not been verified.
Turn ON the B/T function on your
device first. Check the device user
manual for information on this procedure.
Did this solve the problem?
Yes
No
Yes
Try another Bluetooth device.
Can another Bluetooth device
be connected?
The problem was
solved.
No
Yes
Try pairing several time.
Yes
Can another Bluetooth
device be connected?
No
The customer’s phone
may be the cause of the
issue.
Replace Navigation
Head Unit
35
Note :
Because of the nature of
Bluetooth, and the differences in implementation
across Bluetooth device
manufacturers, sometimes it may take a few
attempts to complete the
initial pairing procedure.
2. Troubleshooting
REAR VIEW CAMERA WON’T DISPLAY
Condition: Rear View video not shown
Rear view camera
won't display or gets a
noise in the display.
Press the MAP button on
the Navigation Head Unit.
Did the map display clear
view?
Yes
Yes
Check the rear view
camera and re-connect.
And check the connectivity in diagnostic mode.
If it will not restored, rear
view camera needs to be
examined and/or re-
When the vehicle is in
reverse, does the map
change to other view?
No
No
Check the REV connectivity in diagnostic mode.
When reverse gear is
selected, does REV
show “ON”?
No
Check the reverse harness or vehicle side condition.
Yes
Check CA + signal at
Navigation Head Unit.
(16P connector B, #7
pin, type 6V when reverse gear is ON)
Is CA + within specification?
No
Yes
Check CA+ at camera.
Is CA+ within specification?
Yes
No
Replace Navigation
Head Unit
36
Check the rear view
camera and re-connect.
If it will not restored, rear
view camera needs to be
examined and/or replaced.
AHA RADIO - Caution Message (1)
Caution Message:
Please make sure the Aha app is
running on your mobile device.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptoms:
•
•
Aha application shuts down by itself
Unable to enter Aha Mode
Is the latest Aha application
properly installed on Smartphone?
Reinstall the latest Aha
application on Smartphone
No / Unknown
Yes
Reconnect Smartphone to Unit
via Bluetooth (Android base) or
USB (iPhone).
Is the problem fixed?
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, select Aha
Mode on Unit.
The problem was
solved.
Yes
Is the problem fixed?
No
No
Replace Navigation
Head Unit.
37
2. Troubleshooting
AHA RADIO - Caution Message (2)
Caution Message:
Please update your Aha
application.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Unable to enter Aha Mode
Is the latest Aha application
properly installed on Smartphone?
Reinstall the latest Aha
application on Smartphone
No / Unknown
Yes
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is Aha application opened?
Yes
No
Contact Aha USA
The problem was
solved.
38
AHA RADIO - Caution Message (3)
Caution Message:
Please reconnect mobile
device.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Unable to enter Aha Mode on vehicle Navigation Head Unit
Disconnect Unit-Smartphone
communication and reconnect
Smartphone.
Is the problem fixed?
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Replace Navigation
Head Unit.
39
2. Troubleshooting
AHA RADIO - Caution Message (4)
Caution Message:
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Poor wireless reception.
Symptoms:
•
•
Programs are not played on vehicle Navigation Head Unit
Images are not shown on vehicle Navigation Head Unit
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
40
AHA RADIO - Caution Message (5)
Caution Message:
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Entry not recognized.
Symptom:
All Aha Mode functions on vehicle Navigation
Head Unit do not work
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function(s) on Smartphone.
Does the function(s) work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
41
2. Troubleshooting
AHA RADIO - Caution Message (6)
Caution Message:
Please login to the Aha app on the
mobile device.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Unable to enter Aha Mode on vehicle
Navigation Head Unit
Login into the Aha application
on Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
42
AHA RADIO - Caution Message (7)
Caution Message:
The station list cannot be acquired.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Aha Radio Station List is not shown on
vehicle Navigation Head Unit
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
43
2. Troubleshooting
AHA RADIO - Caution Message (8)
Caution Message:
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
The content cannot be acquired.
Symptom:
Aha Radio Content is not shown on vehicle Navigation Head Unit
Press
on Unit.
(Refresh button)
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smart phone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
Refresh button
44
AHA RADIO - Caution Message (9)
Caution Message:
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Information acquisition error.
Symptom:
Aha Radio Icons or Logos are not shown on
vehicle Navigation Head Unit
Return to Station List and select the same station again.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
45
2. Troubleshooting
AHA RADIO - Caution Message (10)
Caution Message:
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Action not available.
Symptom:
•
•
All Aha Mode functions do not work on vehicle Navigation Head Unit
Forward/Reverse functions do not work on vehicle Navigation Head Unit
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
46
AHA RADIO - Caution Message (11)
Caution Message:
Aha Server Error - Please check
connection or reception.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Aha Radio content cannot be played on
vehicle Navigation Head Unit
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
47
2. Troubleshooting
AHA RADIO - Caution Message (12)
Caution Message:
Aha Server Down - Please try again later.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Aha Radio content cannot be played on
vehicle Navigation Head Unit
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Contact Aha USA
48
AHA RADIO - Caution Message (13)
Caution Message:
Aha Station Contents Not Available Please Try Again Later.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Aha Radio content cannot be played on vehicle
Navigation Head Unit
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
The problem was
solved.
Yes
No
Contact Aha USA
49
2. Troubleshooting
AHA RADIO - Caution Message (14)
Caution Message:
Aha Communication Error - Please
Check Owner's Manual.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Aha Radio content cannot be played on vehicle
Navigation Head Unit
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, select Aha
Mode on Unit.
The problem was
solved.
Yes
Is the problem fixed?
No
Contact Aha USA
50
AHA RADIO - Caution Message (15)
Caution Message:
Note:
Aha Radio is not available for 86271AJ67A and 86271AJ77A
Failed.
Symptom:
Map is not updated when pressing “Map Update” button
of Aha Radio on vehicle Navigation Head Unit
Map Update Button
Move vehicle to an area where
Smartphone has better reception.
Is the problem fixed?
The problem was
solved.
Yes
No
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect Unit-Smartphone
communication and try the
same function on Smartphone.
Does the function work on
Smartphone?
Replace Navigation
Head Unit.
Yes
No
Contact Aha USA
51
2. Troubleshooting
AHA RADIO - Caution Message (16)
Caution Message:
Please select the type of connection
in 'Aha Radio Setting'.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Condition:
Android device is connected via Bluetooth
and iPhone (iOS) is connected via USB
Select the appropriate setting
from the two connections available on Aha Radio Setting
screen.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace Navigation
Head Unit.
How to change “Aha Radio Setting”:
1. Press “INFO” and select “Settings”
2. Select “iOS” or “Bluetooth”
52
AHA RADIO - Caution Message (17)
Caution Message:
To use this function, you must agree to the
terms and condition on the 'caution' screen.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Map is not shown when pressing
button
Press “MAP” button on Navigation Head Unit and press
“Accept” on the display.
Is the problem fixed?
The problem was
solved.
Yes
No
Replace Navigation
Head Unit.
53
2. Troubleshooting
AHA RADIO - Caution Message (18)
Caution Message:
'Aha Radio Setting' change failed.
Please try again later.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Aha Radio Setting on vehicle Navigation Head
Unit cannot be changed
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Disconnect and reconnect
Unit-Smartphone communication and try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Replace Navigation
Head Unit.
How to change “Aha Radio Setting”:
1. Press “INFO” and select “Settings”
2. Select “iOS” or “Bluetooth”
54
AHA RADIO - Caution Message (19)
Caution Message:
External device has been connected.
Voice recognition mode off.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Voice Recognition Mode has turned OFF by itself
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, press
“Voice Recognition” button on
Steering Wheel.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace Navigation
Head Unit.
55
2. Troubleshooting
AHA RADIO - Caution Message (20)
Caution Message:
Connection with Aha app is not completed.
Please try again later.
Note:
Aha Radio is not available for
86271AJ67A and 86271AJ77A
Symptom:
Voice Recognition Mode does not work for Aha Radio
Wait for about 10 minutes and
try again.
Is the problem fixed?
The problem was
solved.
Yes
No
Turn OFF and ON Smartphone
and open Aha application on
Smartphone. Then, press
“Voice Recognition” button on
Steering Wheel.
The problem was
solved.
Yes
Is the problem fixed?
No
Replace Navigation
Head Unit.
56
MEMO
57
3. FAQ
Navigation
Q1
How can I eject the SD card ?
A1
Q2
What if I eject the MAP SD card while using the Navigation system?
A2
You can corrupt the MAP data file and navigation system may stop working. Please do
not eject the MAP SD card while navigating.
Q3
How do I know if my Navigation unit is receiving GPS signals?
A3
1. Touch “Menu” on MAP screen
2. GPS signal is shown on top right corner
of the display. Signal strength is indicated
by the number of dot. More dots, stronger
GPS reception.
58
Q4
How can I adjust the contrast and brightness of the screen?
A4
1. Press
2. After completing the adjustment, touch
.
Q5
How can I change the language for Display and Voice Recognition?
A5
1. Press
2. Touch “Info”
3. Touch “Language”
4. Select a language
Q6
My navigation voice guidance volume is too low.
How can I adjust the volume?
A6
1. Touch
on MAP screen
2. Adjust the volume with the slider
59
3. FAQ
Navigation
Q7
Can I review my entire driving route in simulation?
A7
Yes.
1. Set your destination
2. Touch “Menu” on MAP screen
3. Touch “My Route”
4. Touch “More”
5. Scroll down the list and touch “Simulate
Navigation”
Q8
I live in the high elevation area, does the unit provide altitude information?
A8
Yes. The altitude is measured using GPS signals and displayed at the bottom right
corner of the display.
Q9
What is the “data field” on the MAP screen and can I customize the “data field”?
A9
The data field provides you the information of current time, altitude of your location,
distance to the destination, time left to the destination and estimated arrival time.
The information in the data field can be customized by touching and holding the
“data field” area.
You can select up to 3 data field from below:
• Time
• Altitude
• Distance
• Time Left
• Arrival Time
Distance, Time Left and Arrival Time are available only when the destination is set.
“data field” area
60
Altitude:
The minimum of 4 acquired satellites is
required to establish Altitude. With 3 or
less acquired satellites, "--" may be displayed on the navigation screen.
Q10
What types of MAP views are available?
A10
Three types of MAP views are available (2D North Up, 2D Heading Up, and 3D)
How to change the MAP view.
1. Touch “Menu” on MAP screen
2. Touch “More…”
3. Touch “Settings”
4. Scroll down and touch “MAP Settings”
5. Touch “View Mode”
Q11
How can I set my home as a destination?
A11
1.
2.
3.
4.
Touch “Menu” on MAP screen
Touch “Destination”
Touch “Find Address”
Enter “State”, “City”, “Street” and “House Number” of home address and touch
“Done”
5. Touch “More”
Note:
Your HOME is registered under “Favorites”
Please confirm if your Home is in Favorites.
1. Touch
on Map screen
6. Touch “Add to Favorites”
7. Enter “HOME” using keyboard
and touch “Done”
2. Touch “Favorites”
61
3. FAQ
Navigation
Q12
I want to use the Navigation system to go back to home. How can I do?
A12
Please make sure your home has been added to the “Favorites.”
If not, refer to Question 11.
If your home is set to the “Favorites”, follow the procedure below.
1. Press “MAP”
2. Touch “Menu” on MAP screen
3. Touch “Destination”
4. Touch “Favorites”
5. Touch “HOME”
6. Touch “Next”
7. Touch “Go”
Q13
What is the Quick Menu?
A13
Frequently used buttons and functions during navigation operation are displayed on
the Quick Menu and you can customize the buttons in the Quick Menu.
How to open the Quick Menu.
1. Touch
on MAP screen
Quick Menu
How to customize the Quick Menu
1. Press “MAP”
2. Touch “Menu” on MAP screen
3. Touch “More…”
4. Touch “Settings”
5. Touch “Customize Quick Menu”
Q14
Can I access the “Quick Menu” while driving?
A14
Yes
62
Q15
What is the “Route Planning Methods”?
A15
“Route Planning Methods” provide you options to search the route to the destinations.
Q16
What “Route Planning Methods” are available?
A16
4 Route Planning Methods are available (Fast, Green, Short and Easy).
63
3. FAQ
Navigation
Q17
How can I choose a “Route Planning Method” (Fast, Green, Short and Easy)?
A17
1.
2.
3.
4.
5.
6.
Q18
How can I find my current location/position?
A18
1. Touch
Touch “Menu” on MAP screen
Touch “More”
Touch “Settings”
Touch “Route Settings”
Touch “Route Planning Method”
Select one from “Fast” “Green” “Short” and “Easy”
on MAP screen
2. Touch “Where Am I?”
Where Am I?
64
Q19
How can I locate emergency services (Hospital, Police etc) near me?
A19
1. Touch
on MAP screen
3. Touch “Help Nearby”
2. Touch “Where Am I?”
Q20
A20
4. Select one of categories
What kind of navigation methods are available to the destination?
Address, Places (POI), Map, Favorites and History
65
3. FAQ
Navigation
Q21
How can I change “Route Planning Method” while entering the destination?
A21
1. Touch “More” before touching “Go!”
3. Select one from “Route Alternatives”
2. Touch “Route Alternatives”
“Route Alternatives”
Q22
How can I change my destination while driving?
A22
While driving, the destination can be changed by using the Voice control function
1. Press “Voice Control Button
“ on steering control
2. Say “Navigation”
3. Say “Find”
New destination can be set by Address, Places, Favorites or History and then continuously follow the voice control guidance.
66
Q23
How can I find a “POI” by category?
A23
Destination
6 Select one of Categories.
67
3. FAQ
Navigation
Q24
How many “POI” categories are available?
A24
18 categories are available
(Accommodation, Airport, Automotive, Business, Café or Bar, Community, Favorites,
Finance, Gas Station, Leisure, Marine, Medical, Parking, Restaurant, Shopping, Sports,
Transport and Truck)
Q25
How can I cancel my destination?
A25
1. Touch
Q26
How do I delete the History of destination (previous destination)?
A26
1.
2.
3.
4.
5.
Q27
How can I add a destination to “Favorites” ?
A27
1. Set a destination
2. Touch “More”
on MAP screen
2. Touch “Cancel Route”
Touch “Menu” on MAP screen
Touch “Destination”
Touch “History”
Touch “More”
Touch “Delete All”
3. Touch “Add to Favorites”
4. Enter the name of Favorite with keyboard
5. Touch “Done”
68
Q28
How can I rename a “Favorite”?
A28
1. Touch
on MAP screen
3. Select one you want to change the name
4. Touch
2. Touch “Favorites”
5. Touch “More”
6. Touch “Rename Favorite”
Q29
Can I set a destination by using Voice Command while driving?
A29
Yes
Q30
How can I access previously used destinations?
A30
1. Touch “Menu” on MAP screen
2. Touch “Destination”
3. Touch “History”
Q31
How can I see the entire trip route?
A31
69
3. FAQ
Navigation
Q32
What maps are stored in the MAP SD Card?
A32
US (50 states, District of Columbia & Puerto Rico), Canada (13 Provinces)
Q33
Does the route guidance consider traffic conditions?
A33
Yes. Real time traffic information is provided by XM Traffic with XM subscription.
Q34
How do I change the language for Voice Guidance?
A34
1.
2.
3.
4.
5.
6.
Q35
Can I use the Navigation functions while the MAP SD card is removed?
A35
No, navigation information is stored in the MAP SD card.
Q36
Why does the Altitude reading show “- -”?
A36
The function shows the altitude of the road currently being driven and measured by
the GPS receiver. The minimum of 4 acquired satellites is required to establish Altitude. With 3 or less acquired satellites, "--" may be displayed on the navigation
screen.
Touch “Menu” on MAP Screen
Touch “More…”
Touch “Settings”
Touch “Sound and Warnings”
Touch “Voice Language”
Select one language
70
Q37
How can we get detailed GPS information?
A37
GPS Info can be set on Quick Menu. Frequently used buttons and functions
used during navigation can be selected and displayed on Quick Menu.
Set GPS Info on Quick Menu:
1. Touch “Menu”
5. Select and
touch unnecessary item
2. Touch “More”
3. Touch “Settings”
6. Select “GPA
Info”
4. Touch "Customize
Quick Menu"
7. Now “GPS Info”
is added on Quick
Menu
Open GPS Info:
1. Press “MAP”
on the unit
2. Touch the
Quick Menu icon
3. Touch “GPS
Info”
Number of satellites currently
acquired (positioned)
Satellite conditions
Green = Good reception
Red = Poor reception
Satellite number
GPS Information Screen
71
Note:
4 or more satellites are needed
for 3D positioning.
3. FAQ
Bluetooth Hands-free
Q1
Which Bluetooth phones are compatible with the Navigation unit?
A1
A phone compatibility list is available at Subaru Website
http://www.subaru.com/engineering/multimedia-electronics.html
Q2
A2
What should I do first to use the Bluetooth hands-free function with the Navigation
unit? How can I register my phone to the Navigation unit?
1. Check if your phone is compatible with Navigation unit from Subaru Website at
http://www.subaru.com/engineering/multimedia-electronics.html
2. Register your phone to the Navigation unit by following procedure below.
72
Q3
How many cell phones can be registered to the Navigation unit?
A3
Up to 5 phones
Q4
When multiple phones are registered to the Navigation unit, which phone will be
connected first when the Navigation unit turns ON ?
A4
The order of connection precedence is 1 to 5.
The system tries to connect to the first registered phone. If the first registered phone
is not present or phone Bluetooth is disabled, the second phone will be connected. If
the second phone is not present or it’s Bluetooth is disabled, the third phone will be
connected.
Q5
What Bluetooth Specifications and Profiles are supported by the Navigation unit?
A5
73
3. FAQ
Bluetooth Hands-free
Q6
How can I find out the signal strength level of my Bluetooth phone with the unit?
A6
Q7
How can I open the hands-free call screen?
A7
74
Q8
When multiple phones are registered to the Navigation unit, how do I know which
phone has been connected when the Navigation unit turns ON?
A8
3
Q9
How can I select my phone if another phone has been connected when the Navigation unit turns ON?
A9
75
3. FAQ
Bluetooth Hands-free
Q10
What methods are available to make a call?
A10
You can make a call
• By entering a phone number
• From call history (Outgoing Calls & Incoming Calls)
• From Phonebook
• From Speed Dial
Q11
How many “Outgoing and Incoming Call Histories” are stored to Navigation unit?
A11
Q12
How can I transfer my phone book to the Navigation unit?
A12
After the registration is completed, “Do you want to transfer the phone book from
your mobile?” should appear and then, touch “Yes”.
or
76
Q13
How many phone contacts can be transferred to the Navigation unit?
A13
Up to 1000 persons can be transferred for each registered phone.
Q14
During phonebook transfer what happens if more than 5 numbers are registered to
one person in the phone book of the cell phone?
A14
The top 4 numbers will be transferred to the unit in the order of “Mobile”, “Home”,
“Work”, and “Other.”
Q15
How can I delete my phone that was registered to the Navigation unit?
A15
77
3. FAQ
Bluetooth Hands-free
Q16
How can I delete all phone contacts from the Navigation unit?
A16
3 Touch “Delete All”
Q17
How can I delete a single phone contact from the Navigation unit?
A17
3 Select a person name to delete
4 Touch “Delete”
78
Q18
What methods are available to place a call while driving?
A18
You can make a call
• From call history (Outgoing calls, Incoming calls)
• From Speed Dial
• Voice control
Q19
How can I receive a call?
A19
Q20
A20
How can I adjust the volume level of the outgoing calls?
During a call, Talking screen is displayed
79
3. FAQ
Bluetooth Hands-free
Q21
How can I transfer a call from Hands-free to my cell phone?
A21
Q22
Can I switch a call between private and hands-free mode while driving ?
A22
No
Q23
Is a “call waiting” function available?
A23
Yes.
80
Q24
Will the Hands-free call be automatically transferred to the cell phone when the vehicle is turned off?
A24
Yes
Q25
Can a phone call be transferred to the hands-free call when the vehicle is turned on?
A25
Yes
Q26
How can I set my Navigation unit to answer a hands-free call automatically?
A26
81
3. FAQ
Bluetooth Hands-free
Q27
How can I adjust the Ring Tone volume ?
A27
2 Touch “Volume Settings”
Q28
How can I adjust the Ring Tone volume while receiving a call?
A28
The Ring Tone volume can be adjusted with Steering Wheel Switches (+) / (-).
Q29
What Bluetooth profiles are required in my phone for Phone book transfer?
A29
PBAP (Phone Book Access Profile) or OPP (Object Push Profile).
82
Q30
How can I register “Speed Dial” numbers?
A30
Q31
How many “Speed Dial” numbers can be registered?
A31
Up to 10
Q32
How can I change the passcode (passkey)?
A32
83
3. FAQ
Bluetooth Hands-free
Q33
What Bluetooth profiles are required to use the Message function?
A33
•
•
HFP (Hands-free Profile) Ver.1.0 or later (Conformed Ver.1.5)
MAP (Message Access Profile)
Q34
What types of messages can be received on the Navigation unit?
A34
•
•
•
Q35
SMS (Short Message Service)
MMS (Multimedia Message Service)
E-mail
How can I see messages received?
A35
Q36
How can I delete my messages?
A36
You cannot delete messages using the unit. When 50 messages are stored, the oldest
message will be deleted from the account list.
84
Q37
How can I check my messages?
A37
Q38
Can I open attached file on the message?
A38
No. When a file is attached with the message, the icon is displayed, but the contents
of the attached files cannot be opened. Attachment may be viewed on your cell
phone.
85
3. FAQ
Bluetooth Hands-free
Q39
How can I reply to a message?
A39
Q40
How many default “Reply Messages” are available?
A40
18 default “Reply Messages” are available
Q41
Can I reply to the message using one of default “Reply Messages” while driving?
A41
Yes, but you need to reply before closing the message. Once it’s closed, all messages
cannot be accessed while driving
86
Q42
How can I edit or change the “Reply Messages”?
A42
You can enter up to 160 single-byte characters in a replay message
Q43
How can I create my own reply message (free message)?
A43
You can enter up to 160 single-byte characters in a replay message
Q44
How can I have my Navigation unit read the body of the message?
A44
1. Open a message
2. Touch “Play”
87
3. FAQ
Bluetooth Hands-free
Q45
How can I adjust the volume level of message read by the Navigation unit?
A45
3 Adjust “Message Readout Volume”
2 Touch “Volume Settings”
Q46
Can I set or configure the “Phone Settings” for each registered phone?
A46
Yes.
88
Q47
How many “Ring Tones” types are available?
A47
3 different Ring Tones are available
3 Touch “Volume Settings”
Q48
Can I reply to the received TEXT message by Speech (speech-to-text)?
A48
No. The unit does not have speech-to-text capability.
89
3. FAQ
Audio / Visual
Q1
How can I scroll through audio sources?
A1
Q2
How can I adjust the Sound Quality?
A2
3 Touch the sound band you want to adjust.
2 Touch “Adjust” in EQ Settings.
90
Q3
How can I save the Sound Quality Settings?
A3
Q4
How many “EQ Settings” presets are available?
A4
6 (EQ1, EQ2, EQ3, EQ4, EQ5 and Flat)
Q5
How can I reset or initialize all EQ Settings (EQ1, EQ2, EQ3, EQ4 and EQ5)?
A5
Touch “Flat” for more than 2 seconds.
91
3. FAQ
Audio / Visual
Q6
How can I adjust the audio balance?
A6
3 Touch the balance point you want to use
2 Touch “Adjust” on Sound Position
92
Q7
How can I set the volume level for each audio source?
A7
2 Touch
93
3. FAQ
Audio / Visual
Q9
What is HD Radio?
A9
HD Radio, which original stood for “Hybrid Digital”, is the trademark for iBiquity’s inband on-channel (IBOC) digital radio technology used by AM and FM radio stations to
transmit audio and data via digital signal in conjunction with their analog signals.
Note: HD Radio service available in USA only (as of May 2013)
Q10
Which radio station transmits radio program in HD mode?
A10
Check the information from the HD Radio website at http://www.hdradio.com/
Q11
How can I listen to HD Radio?
A11
1. Find AM or FM station that broadcasts HD Radio from http://www.hdradio.com/
2. Tune to the station
3. Touch “HD Radio”
94
Q12
How can I tell if the HD radio is broadcasting in “digital” mode?
A12
Once the digital signal is received, “Digital” is displayed
Q13
How can I manually store radio stations as presets?
A13
Q14
How can I store radio stations automatically into the preset buttons?
A14
95
3. FAQ
Audio / Visual
Q15
How many AM/FM radio stations can be stored as presets?
A15
6 stations each for FM1, 2 and 3 and 6 stations for AM (Total: 24 stations)
Q16
How does “Tag” work ?
A16
96
Q17
What is “Sub Ch” ?
A17
97
3. FAQ
Audio / Visual
Q18
Can I receive SAT (XM) for free?
A18
No. SAT (XM) radio is a paid subscription.
Q19
I cannot get some of the XM channels. Why?
A19
It may be an invalid channel or a non-subscribed channel.
Q20
How can I select a SAT channel?
A20
There are 4 ways to select a SAT channel (Preset, Channel, Direct and Category)
Preset
Channel
1. Touch “Preset”
2. Touch a preset button
1. Touch “Channel”
2. Touch a channel
Direct
Category
1. Touch “Category”
2. Touch a category
1. Touch “Direct”
2. Enter a channel number
3. Touch “Done”
98
Q21
How can I store SAT radio channels?
A21
Q22
How many SAT channels can be stored into the preset memory buttons?
A22
Save up 6 stations each for XM1, XM2 and XM3. (Total of 18 stations)
99
3. FAQ
Audio / Visual
Q23
How can I find the XM radio ID number?
A23
Q24
What types of CDs are supported?
A24
Q25
I cannot see TEXT information while playing my CD. Why?
A25
The CD-TEXT function can be used only for commercially available CDs that support
CD TEXT.
100
Q26
Does the system play MP3/WMA files on CD-R/CD-RW?
A26
Yes.
Q27
What is the recommended bit rate and sampling frequency of MP3/WMA files on CDR/CD-RW?
A27
•
•
Bit rate: 128kbps
Sampling frequency: 44.1KHz
Q28
How do I know if my USB memory is connected to the USB port correctly?
A28
Once the USB memory is connected to the USB port and recognized by the system,
the USB icon will be highlighted.
Q29
What audio formats are supported by the system for the USB audio playback?
A29
MP3/ WMA
Q30
Which USB flash memory is supported (specification requirement)?
A30
101
3. FAQ
Audio / Visual
Q31
How can I listen to the music stored in the USB flash memory?
A31
4 Select a Folder
5 Touch a music file to play
Q32
Can I watch video stored in the USB memory while driving?
A32
No. In order to watch video contents, the vehicle must be stopped and the parking brake applied.
If the source is switched to USB video while the vehicle is in motion, only audio can
be heard.
102
Q33
How can I watch a USB video contents ?
A33
Note:
You can watch a USB video only if you have
stopped your vehicle and applied the parking brake to ensure safety and turned the
ignition switch to ON or ACC ON.
Q34
How to view video in full screen size?
A34
Touch the area where the video is shown to view in full screen mode.
103
3. FAQ
Audio / Visual
Q35
How can I change the subtitle language of the USB video playback?
A35
Q36
How can I change the audio language of the USB video playback?
A36
104
Q37
How can I change the aspect ratio of the USB video playback?
A37
Q38
How can I display the DIVX VOD (Video On Demand) registration code?
A38
105
3. FAQ
Audio / Visual
Q39
What video formats are supported for USB video playback?
A39
DivX, Div, AVI, WMV, MP4, M4V
Q40
What is the maximum resolution and frame rate of the video files for USB video playback?
A40
720x480 (30 frame/second), 720x576 (25 frame rate / second)
If the video resolution and frame rate do not meet the specification, “Video resolution not supported” or “Video Framerate not supported” is displayed and video will
not be played.
106
Q41
How can I play music (audio) from iPod?
A41
Q42
How do I know if the connected iPod is recognized by the Navigation unit?
A42
Once your iPod is connected to the USB port and recognized by the Navigation unit,
iPod icon will be highlighted.
107
3. FAQ
Audio / Visual
Q43
How can I find a music files by Albums, Songs and Artists for iPod player?
A43
Q44
How can I repeat a song in the iPod?
A44
108
Q45
How can I play music randomly with iPod?
A45
109
3. FAQ
Audio / Visual
Q46
How can I play songs in “Shuffle Songs” mode with iPod?
A46
Q47
How can I change the audiobook playback speed?
A47
110
Q48
Which iPods are supported by the Navigation unit?
A48
Q49
Can pictures or photography from the iPod be displayed on the Navigation unit?
A49
No. Pictures stored on the iPod cannot be shown on the display
Q50
Are Podcasts supported in iPod mode?
A50
Yes, but it may operate differently
Q51
Can I charge my iPod with the Navigation unit?
A51
Yes
111
3. FAQ
Audio / Visual
Q52
A52
What profiles are required to listen to Bluetooth Audio?
•
•
A2DP (Advanced Audio Distribution Profile) Ver. 1.0 or higher
AVRCP (Audio/Visual Remote Control Profile) Ver.1.0 or higher (Ver. 1.4 or higher
is recommended)
Q53
How many Bluetooth Audio devices can be registered to the Navigation unit?
A53
Up to 5 devices
Q54
How can I register my Bluetooth portable device to the Navigation unit?
A54
112
Q55
How can I connect my Bluetooth Audio device to the Navigation unit?
A55
113
3. FAQ
Audio / Visual
Q56
How can I play Bluetooth Audio?
A56
Before playing Bluetooth Audio, please make sure your Bluetooth device has been
registered and connected.
Q57
Why iTunes downloaded music won’t play in USB audio player?
A57
USB audio player only supports MP3 and WMA music files and won’t support AAC file
from iTunes store.
Q58
Can I play DVD movies?
A58
No, unit won’t play DVD movies, however video contents (DivX, Div, AVI, WMV, MP4,
M4V) can be played using USB flash memory.
114
MEMO
115
3. FAQ
Others
Q1
How can I play a picture Slide Show?
A1
Caution:
Do not add photo data on Map SD Card. It
may damage the software file. Always use
a different SD card to store photo data.
Remove/Attach SD Card Cover:
Q2
How can I replace the Subaru Opening Screen with my own picture?
A2
116
Q3
Do I lose the Subaru Opening screen once it is replaced with my own picture?
A3
No.
You can select either the Subaru logo (default) or your picture as the Opening Screen.
1. Press “Audio”
2. Touch “Info”
3. Touch “Settings”
In start up Screen, you can select “Customized (your picture)” or “Initialize (Subaru
logo)”
Q4
Which picture format is required for a picture Slide Show?
A4
.jpg
Q5
What is the maximum number of pictures and image size allowed for a picture Slide
Show?
A5
Up to 500 pictures and 10MB or less per file
Q6
Can I watch a picture Slide Show while driving?
A6
No.
Q7
Can I view pictures that are stored on CD-R / DVD-R with the Navigation unit?
A7
No.
117
3. FAQ
Others
Q8
How can I set or adjust the clock?
A8
Current time can be adjusted automatically using GPS signals or manually.
Q9
How can I turn off the “Guide Tone (Beep)”?
A9
118
Q10
What “Personal Data” will be deleted by touching “Delete Personal Data” button?
A10
You can delete the data items that you
registered and return them to the factory
default value.
119
How to delete personal data
3. FAQ
Others
Q11
What items will be initialized by touching the “Initialize” button?
A11
Settings of Skin Pattern, Start Up Screen, Clock, Time Display, Time Zone, Link to Day/
Night View, Voice Recognition and Guide Tone will be reset to the factory default
Q12
How can I adjust the volume level of Voice Guidance?
A12
120
Q13
How can I check the Software (Navigation & Audio) version?
A13
1. Press “Audio”
2. Touch “Info”
3. Touch “Software version”
Q14
How can I check the system conditions (GPS, Parking Brake, Reverse signals)?
A14
1. Press “Audio”
2. Touch “Info”
3. Touch “System Check”
Q15
Can I make a back-up copy of the MAP SD card and restore the content to another SD
card?
A15
No. Only authentic genuine Subaru SD MAP card will work.
121
4. Glossary
[A] - [M]
[ Alphabetical Order ]
Term
Definition
Aha
Aha is a comprehensive “automotive grade” cloud platform, providing
automotive manufacturers a single integration point to bring the widest
range of current and future Web infotainment content safely into their
vehicles. Note: Aha Radio is not available for 86271AJ67A and 86271AJ77A
AUX
AUX (Auxiliary Port [Input]) is an analog audio connector, which has a
3.5mm audio jack.
Bluetooth (B/T)
Bluetooth is a high-speed wireless data communication system that
uses the 2.4 GHz frequency band
prescribed by the Bluetooth SIG (Special Interest Group), with communication at a speed of up to 1 Mbps.
Bluetooth is a trademark owned by Bluetooth SIG, Inc.
Copy-control CD
Label Gate CD
This refers to music data that is encoded to prevent saving, alteration,
or storing of music data on a computer or other electronic device.
Copy Control CDs and Label Gate CDs are labeled with the following
symbol.
Before using, be sure to refer to information that comes
with the product.
DivX
DivX is a brand name of products created by DivX, Inc., including the
DivX Codec which has become popular due to its ability to compress
lengthy video segments into small sizes while maintaining relatively
high visual quality.
Green route
Searches for the route that conserves the most energy, taking
into account the merits of “Fast” and “Short”.
GPS
(Global Positioning
System)
GPS is positioning system that utilizes satellites traveling at high speed
along a 21,000 km orbit. These satellites emit electromagnetic waves
that allow the longitude, latitude and height of a given position to be
identified.
HD radio
HD Radio, which originally stood for "Hybrid Digital", is the trademark
for iBiquity's in-band on-channel (IBOC) digital radio technology used
by AM and FM radio stations to transmit audio and data via a digital
signal in conjunction with their analog signals.
Note: HD Radio service available in USA only (as of May 2013)
iPhone
iPhone is a smartphone designed and marketed by Apple.
iPod
iPod is a portable media player designed and marketed by Apple.
MP3
MP3 is short for MPEG Audio Layer 3, and is a standard format for audio compression technology.
MP3 compresses sound data to eliminate sounds that are outside the
range of human hearing, allowing the original file to be compressed to
1/10th their size.
122
4. Glossary
[N] - [S]
Term
Definition
Navigation System
Navigation system is capable of containing map data, determining a
vehicle's location and providing suggested direction.
NAVTEQ
Navteq is a Chicago, Illinois-based provider of Geographic Information
Systems data and is a dominant company in providing the base electronic navigable maps. The company is a wholly owned subsidiary of
Nokia but operates independently.
MP4
MP4(MPEG-4) is a multimedia container format standard specified as
a part of MPEG-4.
PKB-SIGNAL
(Parking BrakeSignal)
This is a signal that activates when the parking brake is on.
Positioning
Vehicle position can be obtained when information is received from 3
or more GPS satellites.
REV-SIGNAL
(Reverse-Signal)
This is a signal that activates when the shift lever is put into Reverse.
Satellite radio
Satellite radio is an analogue or digital radio signal that is relayed
through one or more satellites and thus can be received in a much
wider geographical area than terrestrial FM radio stations.
SD
SD (Secure Digital) is a non-volatile memory card format developed by
the SD Card Association for use in portable devices.
SMS
SMS (Short Message Service) is a text messaging service component
of phone, web, or mobile communication systems, using standardized
communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices.
SPD-SIGNAL
(Speed-Signal)
This indicates the vehicle speed pulse signal generated by movement
of the vehicle.
SACD (Super Audio A high-quality audio disc standard that utilizes the DSD (Direct Stream
Digital) format. This format enables digital recording in a form exCD)
tremely similar to analog waves of the original.
123
4. Glossary
[U] - [number]
Term
Definition
USB
(Universal
Serial Bus)
USB is a specification to establish communication between devices
and a host controller. USB flash drive consists of a flash memory storage device integrated with a USB 1.1 or 2.0 interface.
WMA (Windows
Media Audio)
WMA is an audio data compression technology developed by Microsoft.
WMV (Windows
Media Video)
WMV is a video data compression technology developed by Microsoft.
XM
XM Satellite Radio is one of two satellite radio services in the United
States and Canada, operated by Sirius XM Radio.
2-dimensional and
3-dimensional positioning
GPS calculates position based on a three-point system.
Distance from the first satellite is first calculated, and then current position is calculated using information received from three satellites.
Even if signals are received from 3 GPS satellites, only latitude and
longitude can be measured, giving 2-dimensional positioning. This results in lower accuracy.
When information can be obtained from 4 satellites, latitude, longitude,
and height measurements can be obtained for 3-dimensional positioning. This is more accurate than 2D positioning, and results in a
decreased occurrence of vehicle positioning errors.
124
125