6-365NAS4

SERVICE ACTION H037: STEERING GEAR TIE-ROD
END BALL JOINTS
10-MAY-18
NO.: 6-365NAS
(ISSUE 4)
SEC.: GENERAL
INFORMATION
SERVICE BULLETIN
MKT.: CAN / USA
CHANGES ARE HIGHLIGHTED IN BLUE
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where
the steering gear tie-rod end ball joints have not been suitably sealed from exterior weather conditions. Water or
other contaminants may be able to enter the steering gear tie-rod end ball joints which could lead to the ball joint
developing a knocking noise after long exposure.
AFFECTED VEHICLE RANGE
F-PACE (X761)
Model Year: .................................. 2017-2018
VIN: .................................................. 045119-099996; 488002-499998; 880002-899840; 240000-257978
Visit the Jaguar Business Network (JBN) website for a list of affected unsold vehicles (as of 14 September 2017).
SERVICE PROGRAM / REWORK ACTION
Retailers will inspect, and if necessary apply wax, to the left and right steering tie-rod ends. There will be no charge
to owners for this action under this program.
ACTION TO BE TAKEN
Check DDW to ensure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H037NAS, Service Action: Steering Gear Tie-Rod End Ball Joints, for detailed repair
instructions.
PARTS
DESCRIPTION
PART NO. / SUNDRY CODE
QTY. / VALUE
‡ Daubert NOX-RUST® 7703-W (aerosol spray
can*)
(locally sourced)
1 can*
‡ Teroson WX 350 / Terotex HV 350 - 1 liter*
T4A30297
*1
Windscreen bonding felt swab applicators
ZZZ001
**$0.10
‡ - Daubert ‘NOX-RUST® 7703-W OR Teroson WX 350 / Terotex HV 350 may be used.
* - sufficient to rework 50 vehicles.
** - an allowance of $0.10 USD or local equivalent has been provided to cover the cost of 1 windshield bonding felt
swab applicator.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program
prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, ensure that all outstanding Service Actions are identified to
ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one
visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here
must be taken as guidance only. Use the Jaguar Land Rover claims submission system to obtain the latest repair
time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 August 2019 closure
date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
H037
H037
OPTION
CODE
A
K
H037
F
H037
G
DESCRIPTION
SRO
TIME
(HOURS)
PARTS / SUNDRY
CODE
QTY. /
VALUE
05.10.20
Inspect the tie-rod bellow clamp for a
yellow paint mark, indicating that the
repair has previously been completed, no
further action
0.20
-
-
Inspect the tie-rod bellow clamp for a
05.10.20
yellow paint mark, indicating that the
repair has previously been completed, no
further action
0.20
-
-
Drive in/drive out
010.10.10
0.20
-
-
Seal the steering gear tie-rod end ball
joints
57.91.41
0.30
ZZZ001
*$0.60
Seal the steering gear tie-rod end ball
joints
57.91.41
0.30
ZZZ001
*$0.60
Drive in/drive out
10.10.10
0.20
-
-
* - an allowance of $0.60 USD or local equivalent has been provided to cover the cost of 1 windshield bonding felt
swab applicator and the wax.
Normal Warranty policies and procedures apply.