SSM72598

Service Bulletin Details

Public Details for: SSM72598

Issue: when diagnosisng the touch screen the dtc B14AD-96 is displayed.

- 2018 - 2017 - 2016 -

Models from 2018

Models from 2017

Models from 2016

5/17/2018
SSM72598 - False flagging of DTC B14AD-96 when diagnosing the Touch Screen(TS) | TOPIx
Reference
SSM72598
Models
F-PACE / X761
F-TYPE / X152
XE / X760
XF / X260
XJ / X351
Title
False flagging of DTC B14AD-96 when diagnosing the Touch
Screen(TS)
Category
Electrical
Last modified
16-May-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Vehicles affected
XE (X760) 16MY assured vin 939446
New XF(X260) 16MY assured vin Y15064
F Type (X152) 16MY assured vin K35226
XJ(X351)16MY assured vin V95248
FPace(X761) 17my onwards
Issue
When diagnosisng the touch screen the DTC B14AD-96 is displayed.
Cause
Issue with LED algorithm raising the DTC without an actual issue with
the component.
Action
Check and confirm that DTC B14AD-96 is the only issue reported from
the display and check if there are other display related issues reported
(eg. no backlight, low brightness, etc).
If there are other display related issues reported, please refer to the
workshop manual section,
For XJ(X351 16my)
1, General Information- 100, Service Information-100-00, General
Information- Description and Operation- DTC Information Master
Controller.
For XF(X260), XE(X760), F Type(X152)
1,General Information-100, Service Information-100-00, General
Information-Description and Operation _DTC Audio Head Unit (AHU)NLI
If there aren’t any other DTC reported, clear the DTC and Do
not replace the
https://topix.jaguar.jlrext.com/topix/content/document/view?id=896272
display as the DTC B14AD-96 is raised in error.
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5/17/2018
SSM72598 - False flagging of DTC B14AD-96 when diagnosing the Touch Screen(TS) | TOPIx
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
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