JTB00609NAS2

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JTB00609NAS2 - Boom Noise Heard In The Passenger Compartment | TOPIx
JTB00609NAS2
TECHNICAL BULLETIN
21 MAY 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
204-02: Rear Suspension
SUBJECT/CONCERN:
Boom Noise Heard In The Passenger Compartment
AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)
MODEL YEAR:
2017-2018
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VIN:
045068-099996
ASSEMBLY PLANT:
Solihull
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
F-PACE (X761)
2017
488002-499998
Solihull
F-PACE (X761)
2017-2018
880002-899997
Solihull
F-PACE (X761)
2018 Onwards
240000 Onwards
Solihull
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
A boom noise may be heard in the passenger compartment when the vehicle is in motion.
CAUSE:
This may be caused by one or more of the following:
• Incorrect rear subframe alignment; or
• Incorrect alignment of the tailgate.
ACTION:
Should a customer express this concern, follow the Workshop Procedures below.
PARTS:
PART NUMBER
T2H3200
DESCRIPTION
Subframe bolts
QUANTITY
4
TOOLS:
Refer to Workshop Manual for any required special tools.
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WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Rear subframe - Noise, Vibration and Harshness (NVH)
rectification
64.91.24
2.0
12
T4N9660
Tailgate - Adjust
76.19.55
0.1
12
T4N9660
Exhaust alignment
30.10.89.03
0.4
12
T4N9660
Road test
10.10.13
0.2
12
T4N9660
NOTE:
Normal Warranty procedures apply.
WORKSHOP PROCEDURE 'A':
NOTES:
Removal steps in this procedure may contain installation details.
Some variation in the illustrations may occur but the essential information is always correct.
Rear wheel and tire assemblies shown removed for clarity.
1
Raise and support the vehicle (see TOPIx Workshop Manual section 100-02: Jacking and lifting Description and operation - Lifting).
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
Remove the left and right undershields.
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
Support the rear subframe assembly with a suitable transmission jack.
1 Remove and discard the 4 subframe retaining bolts.
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
Loosen (only) the subframe support plate retaining bolts (6) and nuts (4).
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
Release the transmission jack and allow the subframe to relax.
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
Use the transmission jack to raise the subframe into the correct position.
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
Install the 4 new subframe retaining bolts but do not tighten fully at this time.
8
NOTE:
Do not remove the alignment equipment until Step 10.
Complete a 4-wheel alignment inspection/adjustment (see TOPIx Workshop Manual section 20400: Suspension System - General Information - General Procedures - Four wheel alignment).
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
Tighten the subframe retaining bolts.
Torque: 170 Nm.
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
Tighten the subframe support plate retaining bolts (6) and nuts (4).
Torque:
M8 - 25 Nm.
M10 - 60 Nm.
1 Verify alignment settings have not changed.
2 Remove the alignment equipment.
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
Install the left and right undershields.
12
Lower the vehicle.
13
Go to Workshop Procedure 'B'.
WORKSHOP PROCEDURE 'B':
1
CAUTION:
Make sure the vehicle paintwork is not damaged when taking this measurement.
NOTES:
Right-side shown; left-side similar.
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This Step must be performed to both sides of the vehicle/tailgate.

Use a suitable straight edge and a feeler gauge to set the tailgate alignment to 2.5 mm under
flush.
1 Perform this step to the other side of the vehicle.
2
Perform a road test.
1 If the customer concern is not present, do not continue with this Technical Bulletin.
Release the vehicle to the customer.
2 If the customer concern is present, go to Workshop Procedure 'C'.
WORKSHOP PROCEDURE 'C':
WARNING:
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Use care when working near a hot exhaust system.
NOTES:
Some variation in the illustrations may occur, but the essential information is always correct.
This procedure contains illustrations showing certain components removed to provide extra
clarity.
1
2
Open the hood.

Loosen the right-side engine mount nut.
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
Loosen the left-side engine mount nut.
4
5
Raise the vehicle on a ramp (see TOPIx Workshop Manual section 100-02: Jacking and Lifting).
WARNING:
Use care when working near a hot exhaust system.
NOTE:
Vehicles with: Ingenium I4 2.0L diesel engine only.
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
Loosen the 2 Diesel Particulate Filter (DPF) fasteners.
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
Loosen the 5 transmission mount fasteners.
7
WARNING:
Use care when working near a hot exhaust system.
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
Loosen the exhaust clamp.
8
Lower the vehicle on the ramp (see TOPIx Workshop Manual section 100-02: Jacking and Lifting).
9
Align the exhaust system:
1 Start and stop the engine 4 times.
2 Start the engine.
3 Raise the engine RPM to between 3,500RPM and then let the engine speed drop to idle.
Repeat this step 5 additional times.
4 Stop the engine.
5 Start and stop the engine 5 times.
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
Tighten the right-side engine mount.
Torque: 60 Nm
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
Tighten the left-side engine mount.
Torque: 60 Nm
12
Raise the vehicle on the ramp (see TOPIx Workshop Manual section 100-02: Jacking and Lifting).
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
Tighten the 5 transmission mount fasteners.
Torque: 60 Nm
14
WARNING:
Observe due care when working near a hot exhaust system.
NOTE:
Vehicles with: Ingenium I4 2.0L diesel engine only.
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
Tighten the 2 DPF fasteners.
Torque: 25 Nm
15
WARNING:
Observe due care when working near a hot exhaust system.
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
Tighten the exhaust clamp.
Torque: 55 Nm
16
Lower and remove the vehicle from the ramp (see TOPIx Workshop Manual section 100-02:
Jacking and Lifting).
17
Close the hood.
18
Perform a road test.
1 If the customer concern is not present, release the vehicle.
2 If the customer concern is present, submit a Technical Assistance (TA) request for further
assistance.
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