SSM73861

4/25/2018
SSM73861 - Windscreen Cracks | TOPIx
Reference
SSM73861
Models
F-PACE / X761
Title
Windscreen Cracks
Category
Body
Last modified
25-Apr-2018 00:00:00
Symptom
102000 Window/Glass
Attachments
Screen Crack1.pdf
Content
Issue
Windscreen cracked
Cause
Currently under investigation
Action
Submit an EPQR as instruction below
Before Windscreen Replacement
A picture of the whole screen from the front of the vehicle (Fig 1)
A zoom picture of the start and end of the crack, from both inside
and outside of the vehicle. (Fig 2&3)
Applying light pressure, run a fibre tip pen along the crack, if the
pen stops then please take the photo of that particular point to
identify if it is impact damage. (Fig 4)
After Windscreen Removal:
A picture of the sealant inside on the periphery of the removed
windscreen, if there are any gaps or missing sealant please take an
additional zoom picture of the area (Fig 5)
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=892163
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