T-TT-0442-17
Service Bulletin Details
Public Details for: T-TT-0442-17
Tt: safety connect is a vehicle option which requires a subscription fee for the system to be active. The first year of service is provided in the vehicle purchase price. Once the subscription has expired the dcm (telematics transceiver) wi
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Tech Tip T-TT-0442-17 April 19, 2017 Subject Market DCM Activation is Not Applicable When Safety Connect Service has Expired USA Service Category Section Audio/Visual/Telematics Navigation/Multi Info Display Applicability Vehicles with Safety Connect APPLICABLE VEHICLES 2012-2018 2010-2018 2013-2018 Camry Prius Avalon HV 2012-2018 2013-2018 2017-2018 2014-2018 Prius V Avalon Prius Prime Highlander HV 2014-2018 2011-2018 2010-2011, 20132018 2010-2018 2012-2015 2015-2018 2012-2018 Highlander Sienna Land Cruiser 4Runner Prius PHV Prius C Camry HV CONDITION Safety Connect is a vehicle option which requires a subscription fee for the system to be active. The first year of service is provided in the vehicle purchase price. Once the subscription has expired the DCM (Telematics Transceiver) will be in an inactive state. In some instances, a DCM may need to be replaced even though the customer is not using the service. If registration of the replacement DCM part is attempted using the Techstream utility after the account has become inactive, the registration will fail, and messages such as “ATX webserver is Down” or “ATX error” will be displayed. RECOMMENDATIONS The vehicle repair manual instructs the technician to perform a DCM activation after replacing the DCM. If the subscription has expired, the DCM cannot be activated because it does not have active cellular service. If a DCM is replaced and the Safety Connect subscription has expired, do NOT perform DCM activation. In this situation DCM should be installed without performing the DCM activation. You can confirm Safety Connect status by running a vehicle inquiry on TIS which will provide Safety Connect account status. LINK REFERENCES This Tech Tip does not contain any link references Expires on Ver. 2.8 01/01/2017 T 04/19/2018 © 2017, Toyota Motor Sales, USA Page 1 of 2 Tech Tip T-TT-0442-17 April 19, 2017 Subject Market DCM Activation is Not Applicable When Safety Connect Service has Expired USA Applicability Expires on Ver. 2.8 01/01/2017 T 04/19/2018 © 2017, Toyota Motor Sales, USA Page 2 of 2