SSM72961

4/30/2018
SSM72961 - Operation of Tunescan | TOPIx
Reference
SSM72961
Models
Discovery / L462
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title
Operation of Tunescan
Category
Electrical
Last modified
30-Apr-2018 00:00:00
Symptom
207000 Entertainment Systems
Content
Models: Discovery Sport 17MY - Onwards
Range Rover Evoque 17MY - Onwards
Range Rover 17MY - Onwards
Range Rover Sport 17MY - Onwards
Discovery 17MY - Onwards
Range Rover Velar - 18MY Onwards
Fitted with InControl Touch Pro Audio system
Issue: Tunescan does not operate, scrolling window animation is
constantly running.
Cause: This is not a fault with the system.
Action: Tunescan is a new SiriusXM feature that plays a few
seconds of current music content from each of the stored "Smart
Favorite" channels in turn.
Each of these channels is buffered so that songs can be heard from
the start.
If the customer hears music content they like they can press "play"
and the music continues. Or they can skip forward or back through
the "Smart Favourites" channels or cancel Tunescan and return to the
main screen.
However in order to operate, Tunescan requires two things:
1) At least one channel containing music content must be stored as a
"Smart Favorite
2) The Infotainment system needs to have been switched on for
approx. 5 minutes with Satellite reception available so that Smart
Favorite content can be buffered ( note the Satellite Radio System
does not have
https://topix.jaguar.jlrext.com/topix/content/document/view?id=892168
to be selected during this time)
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4/30/2018
SSM72961 - Operation of Tunescan | TOPIx
If no stations with music content are stored as Smart Favorites ( i.e if
only ""talk" stations are stored) or the system has not had time to store
the buffered music content, then the system has nothing to play and
continues to search for content - and shows the "updating" screen.
If the customer sees this, a press on the back button returns to the
main Satellite Radio screen.
Channels with music content can then be stored as Smart Favorites
and Tunescan should operate as intended.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=892168
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