SSM73768

5/17/2018
SSM73768 - No Audio on Meridian surround sound system | TOPIx
Reference
SSM73768
Models
Discovery / L462
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title
No Audio on Meridian surround sound system
Category
Electrical
Last modified
16-May-2018 00:00:00
Symptom
207000 Entertainment Systems
Attachments
11meridian ssm.pdf
Content
Note
Applicable to Range Rover, Range Rover Sport and Discovery from
17model year onwards
Velar, Discovery Sport and Evoque from 18my onwards
Issue
This SSM is for a “No Audio” symptom on the Meridian Surround
Sound System. The surround sound system can be recognised in the
Audio Settings menu. If you have a Meridian Surround Sound System
then you will be able to see the surround sound modes as shown in
the yellow box in ‘Attachment 1’.
Customer reports
‘No audio’ from any audio source. (USB, CD, Radio, DAB, Phone)
Volume popup does not adjust when turning the volume knob or
using steering wheel controls.
Volume popup may not appear on screen at all when trying to
change volume.
Cause
There are a number of different causes.
The Pathfinder (Version 143) guided flow will determine the
correct action
Action
Note: The pathfinder guided flow will check software levels, hardware
part numbers, DTCs and known issues to determine the correct fix.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=896274
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5/17/2018
SSM73768 - No Audio on Meridian surround sound system | TOPIx
Connect the JLR approved diagnostic equipment to the vehicle
and begin a new session.
Follow the JLR approved diagnostic equipment prompts.
Select ‘Guided Diagnostics’
Select ‘Interior electrical features’
Select ‘Infotainment system’
Select ’Audio’
Follow the JLR approved diagnostic equipment prompts when
asked ‘What is the customer concern?’ select ‘No Audio’
Follow the JLR approved diagnostic equipment prompts.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=896274
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