JTB00593NAS4

6/29/2018
JTB00593NAS4 - InControl® Touch Pro™ Features May Not Function As Expected; Phase 4 Update | TOPIx
JTB00593NAS4
TECHNICAL BULLETIN
28 JUN 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01: Information and Entertainment Systems
SUBJECT/CONCERN:
InControl® Touch Pro™ Features May Not Function As Expected; Phase 4 Update
AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)
MODEL YEAR:
2018
VIN:
099558-099607
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ASSEMBLY PLANT:
Solihull
APPLICABILITY:
Vehicles With: InControl Touch Pro
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MODEL:
MODEL YEAR:
VIN:
ASSEMBLY PLANT:
APPLICABILITY:
F-PACE (X761)
2018
898729-899997
Solihull
Vehicles With: InControl Touch Pro
F-PACE (X761)
2018 Onwards
240000 Onwards
Solihull
Vehicles With: InControl Touch Pro
XE (X760)
2018 Onwards
P16863 Onwards
Castle Bromwich
Vehicles With: InControl Touch Pro
XF (X260)
2018 Onwards
Y53221 Onwards
Castle Bromwich
Vehicles With: InControl Touch Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
A major part of this update is to the look & feel of the single-screen InControl® Touch Pro™
system, which will change to match that of the InControl® Touch Pro Duo™ system. Once this
software update is finished, it CANNOT be reversed. Refer to the InControl Touch Pro Release
Notes (SDD Phase 4 / PATHFINDER 170) on TOPIx for more information.
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar Land
Rover has developed a software update designed to enhance the robustness of a range of system
features and functions.
CAUSE:
These may be caused by a software issue. Refer to the InControl Touch Pro Release Notes (SDD Phase 4 /
PATHFINDER 170) on TOPIx for a list of issues related to this update.
NOTE:
This software update enables a new InControl® Touch Pro™ feature - Voice control of the navigation
system. In order to utilize this feature, the vehicle owner will need to update their navigation maps
to the latest version. Specific information on how to do this can be found in the Owner's Handbook.
ACTION:
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Should a Customer express any of the concerns listed in the InControl Touch Pro Release Notes (SDD
Phase 4 / PATHFINDER 170), follow the Diagnostic Procedure below.
PARTS:
No Parts Required
TOOLS:


Jaguar Land Roverapproved
Midtronics battery
power supply

Jaguar Land Roverapproved
diagnostic tool with
latest PATHFINDER
software
DTSE9G2
/32GB
Jaguar Land Roverapproved USB
memory device
WARRANTY:
NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
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The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
DESCRIPTION
SRO
Update ECU - InControl Touch Pro - Phase 2.5 To Phase 4.0 Without RSE
87.01.50
2.0
42
T2H22097
Update ECU - InControl Touch Pro - Phase 2.5 To Phase 4.0 With RSE
87.01.51
3.3
42
T2H22097
NOTE:
Normal Warranty procedures apply.
DIAGNOSTIC PROCEDURE: PATHFINDER
CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected to the
internet at least once every 24 hours.
This procedure requires Pathfinder version 170 loaded or a later version.
The software transfer process can take some time, please be patient. The vehicle ignition will
turn 'OFF' during this transfer which is normal – do not touch the Start/Stop button unless
instructed to do so.
Before starting, make sure that the Infotainment screens display the 'Home' screen with the
ignition ‘ON’. If not (i.e the display screens show the Jaguar logo or the front screen is blank), lock
the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the ignition ‘ON’ and check
the display screens again.
Do NOT to disturb the Data Link Connector (DLC) connection. Any interruption in connection
between VCI and the DLC connection will result in a failure and may not be recoverable.
Remove all customer USB devices in any of the vehicle front and rear USB ports (as applicable)
before connecting the Jaguar Land Rover-approved diagnostic equipment and starting with the
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software update. After successfully completing the update and after disconnecting the Jaguar
Land Rover-approved diagnostic equipment, connect the customer USB devices back to their
original location.
NOTES:
This action will result in the navigation journey ETA share contacts being deleted from the
system. Inform customers that any contacts previously stored in the navigation system (not
phone contacts) will need to be entered again upon completion.
This procedure requires the Jaguar Land Rover-approved USB memory device DTSE9G2/32GB.
1
2
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the startup battery.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER
version 170 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode if required.
Follow the on-screen prompts.
4
CAUTION:
At the start of this process, the diagnostic equipment will transfer a large number of files to
the USB memory device. These will then be transferred to the vehicle.
NOTE:
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The infotainment screen display will go blank or change color during this update, this is
normal behavior and is to be expected when the software is being updated in the
InControl® Touch Pro™ control module.
Select ECU Diagnostics.
5
Select Infotainment Master Controller [IMC].
6
Select ECU Functions.
7
Select Update - InControl Touch Pro.
8
NOTE:
When the diagnostic equipment is formatting the USB memory device and copying over
the software update package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
socket. The vehicle’s ignition must be ON and the IMC must be ON and fully booted. This
process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment.
1 When all tasks are finished, go to the next Step.
9
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
10
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
1 When all tasks are finished, go to the next Step.
11
CAUTION:
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At the start of this process, the diagnostic equipment will transfer a large number of files to
the USB memory device. These will then be transferred to the vehicle.
NOTE:
The infotainment screen display will go blank or change color during this update, this is
normal behavior and is to be expected when the software is being updated in the
InControl® Touch Pro™ control module.
Select ECU Diagnostics.
12
Select Infotainment Slave Controller [ISC].
13
Select ECU Functions.
14
Select Update - InControl Touch Pro.
15
NOTE:
When the diagnostic equipment is formatting the USB memory device and copying over
the software update package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
socket. The vehicle’s ignition must be ON and the IMC must be ON and fully booted. This
process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment.
1 When all tasks are finished, go to the next Step.
16
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
17
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Roverapproved USB memory device from the vehicle'.
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1 When all tasks are finished, go to the next Step.
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Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
5 When all tasks are finished, go to the next Step.
19
Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle Touchscreen.
2 Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to delete
everything one by one.
5 When all tasks are finished, go to the next Step.
20
Select the Settings icon on the vehicle Touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
6 When all tasks are finished, go to the next Step.
21
If the vehicle has navigation journey ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
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2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
10 When all tasks are finished, go to the next Step.
22
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
4 When all tasks are finished, go to the next Step.
23
Disconnect the diagnostic equipment and battery support unit from the vehicle.
24
Switch the ignition OFF for a minimum of 10 minutes to allow the vehicle modules to shut down.
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