18157

Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
Reference Number:
Make
Chevrolet
N182163850
Release Date:
Revision:
Model Year
From
To
2017
2019
Model
Low Cab Forward 3500HD,
4500HD, 4500XD, 5500HD,
5500XD
RPO
4JJ1
4HK1
June 2018
00
Description
3.0L Diesel Engine
5.2L Diesel Engine
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2017-2019 model year 3500HD, 4500HD, 4500XD, 5500HD, and 5500XD Chevrolet Low Cab
Forward vehicles, equipped with diesel engines, may have a condition in which the Fuel Tank Sub Unit
float arm in the rear-mounted fuel tank may become disconnected causing the fuel gauge to display
“Empty” (E) regardless of the actual fuel level.
Dealers are to replace the Fuel Tank Sender Unit.
Parts
Quantity
1
Part Name
Part No.
97498624
Fuel Sender
The parts are available for Authorized Medium Duty Truck Dealers only. All other orders will cancel.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to
confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9103889
Description
Fuel Sender Replacement
ADD R & R Fuel Tank if necessary
Labor
Time
0.4
1.5
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Park the vehicle, set the parking brake, turn off the engine and block the tires. Make sure that your tire block is
adequate, so that the vehicle does not move suddenly.
Important: Vehicles equipped with bodies that lift or tilt to expose the top of the fuel tank will have sufficient clearance to
replace a Fuel Tank Sub Unit without removing the fuel tank. Contact the body/equipment manufacturer for instructions
as to how to lift/tilt the body. If you can lift/tilt the body, you may then skip Steps 2, 3 and 4 and proceed to Step 5.
5082303
2.
Access the top of the fuel tank by sliding underneath the vehicle from the driver’s side directly in front of the rear
axle/wheel. Facing rearward, position yourself beside the driveshaft to reach the Fuel Tank Sub Unit. (See Figures 1
and 2.)
Copyright 2018 General Motors. All Rights Reserved.
Page 1 of 8
Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
5082304
3.
Measure from the floor of the body to the top of the fuel tank. (See Figure 3.) Do not take this measurement from any
floor cross-member, even if the cross-member is directly over the Fuel Tank Sub Unit.
4.
If there is at least 9” (229 mm) of clearance, proceed to Step 5. If there is less than 9” (229 mm) of clearance, the fuel
tank must be removed to properly remove the Fuel Tank Sub Unit. Refer to the appropriate workshop manual for fuel
tank removal. Once removed, proceed to Step 5.
5082305
5.
Thoroughly clean the area to remove any dust, dirt and debris before removing the Fuel Tank Sub Unit. (See Figure
4.)
6.
Disconnect the Fuel Tank Sub Unit electrical connector.
Page 2 of 8
Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
5082306
7.
Using a #2 Phillips screwdriver, remove the five (5) screws holding down the Fuel Tank Sub Unit. (See Figure 5.)
5082307
8.
Lift the Fuel Tank Sub Unit enough to access the wire harness clip. Squeeze the tabs on the harness clip in order to
disconnect it from the Fuel Tank Sub Unit. (See Figure 6.)
5082308
Page 3 of 8
Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
5082309
9.
Remove the Fuel Tank Sub Unit from the fuel tank by lifting upwards - carefully manipulate the arm and float out of
the fuel tank opening. (See Figures 7, 8 and 9.)
5082310
Note: The replacement Fuel Tank Sub Unit connector and bracket are in different locations than the original design
(Figure 10 is the original position). When installing the new Sub Unit, make sure the connector and bracket are positioned
in the same manner as the image above (The arrow is pointing forward). (See Figure 11.) Installing the new Sub Unit as
shown in this image will ensure the correct orientation for the float arm.
Important: Do not spin or turn the Fuel Tank Sub Unit when lowering it in place; this could damage or dislodge the float
arm.
5082311
Page 4 of 8
Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
5082312
5082313
5082314
10. Ensure the rubber gasket is installed on the new Fuel Tank Sub Unit. Carefully manipulate the float and arm into the
fuel tank opening. Ensuring the connector and bracket position are properly aligned, completely insert the Fuel Tank
Sub Unit into place. (See Figures 12, 13 and 14.)
11. Reinstall the five (5) screws using a #2 Phillips screwdriver. Tighten to: 1.5 N·m (13 lb·in)
12. If the fuel tank was removed during Step 4, reinstall it now per the appropriate workshop manual and then proceed
to Step 13. Otherwise, proceed to Step 13.
Page 5 of 8
Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
5082316
13. Reconnect the wiring harness electrical connector and press the wiring harness clip into the Fuel Tank Sub Unit
bracket. (See Figure 15.)
Note: If the vehicle body was lifted or tilted to access the top of the fuel tank, lower and lock the body back into place as
per the body/equipment manufacturer instructions.
14. Turn the engine start switch to the ON position and ensure the fuel level gauge is functioning correctly.
15. Remove the wheel blocks.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer
information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the
required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this
bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service
in the future, you must take the steps necessary to be sure the program correction has been made before selling or
releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Page 6 of 8
Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 7 of 8
Customer Satisfaction Program
18157 Rear-Mounted Fuel Tank Sender Unit
(Fuel Level Sensor) Replacement
June 2018
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2017-2019 model year 3500HD, 4500HD, 4500XD, 5500HD, or 5500XD Chevrolet Low Cab
Forward vehicle may have been built with a Fuel Tank Sub Unit float arm in the rear-mounted fuel tank that may
become disconnected causing the fuel gauge to display “Empty” (E) regardless of the actual fuel level.
Your satisfaction with your Chevrolet Low Cab Forward is very important to us, so we are announcing a program to
prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the Fuel Tank Sender Unit.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date. It’s estimated this service may take up to 2 hours
to perform depending on your vehicles’ specific upfit.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
GM Medium Duty Truck
Number
1-800-222-1020
1-800-496-9992
1-800-496-9993
1-800-496-9994
1-800-862-4389
Text Telephones (TTY)
1-800-833-2438
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will
do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of
enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
18157
Page 8 of 8
GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4769
URGENT - DISTRIBUTE IMMEDIATELY
Date:
June 5, 2018
Subject: 18157 - Customer Satisfaction Program
Rear-Mounted Fuel Tank Sender Unit (Fuel Level Sensor)
Replacement
Models: 2017-2019 Chevrolet Low Cab Forward
3500HD, 4500HD, 4500XD, 5500HD, 5500XD
Equipped with 3.0L or 5.2L Diesel Engine (4JJ1 / 4HK1)
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program 18157 today. The
total number of U.S. vehicles involved is approximately 478. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on June 18, 2018.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated June
6, 2018. A list of involved vehicles in dealer new inventory is attached to this message.
Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS