Weekly Parts Upd

MERCEDES-BENZ USA, LLC
One Mercedes-Benz Drive
Sandy Springs, GA, 30328
Phone: (770) 705-0600
Fax: (770) 705-0117
MBUSA.com
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: May 11, 2018
RECALL CAMPAIGNS
Campaign
Information
PEND 451 INS MAT
MY08-09, Model 451 (smart fortwo)
Rear Insulation Mat

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PEND 213 HL CAP
MY 2017, Model 213 (E-Class)
Retrofit Headlamp Sealing Caps
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PEND 166 292 OIL RES
MY 2012-2017, Model 166. 292 (ML-Class, GLEClass, GLE-Coupe Class, GL-Class, GLS-Class)
Oil Reservoir Leak



42,781 affected vehicles flagged in VMI as “Pending”
Parts are not yet available
Customer interim letters will be mailed in late June 2018,
and a second notification approximately one week after
the remedy becomes available in July 2018.
42 affected vehicles flagged in VMI as ‘Pending”
Parts are not yet available
Customer letters will be mailed approximately two weeks
after the remedy becomes available
9,725 affected vehicles flagged in VMI as “Pending”
Parts are not yet available
Customer letters will be mailed approximately two weeks
after the remedy becomes available
Service Campaign 201801003
MY 12-13 172 Exchange SLK Airbags
Parts were to only be ordered for a specific VIN number; however, dealers placed additional orders which results in a
parts shortage. Dealers are asked to return the extra airbags to the PDC ASAP via the normal return process as we only
have enough parts for the specific affected vehicles.
Please refer to the Service Campaign 201801003 Parts Information MY 12-13 172 Exchange SLK Airbags NCA dated
May 11, 2018 for additional information.
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission. Please refer to the Weekly Constrained Parts
Listing in NetStar for the complete listing of affected part numbers.
1 | Weekly Parts Update, May 11, 2018
CONSTRAINED
PART NUMBER
A 000 423 09 12 07
A 000 545 44 84
A 166 720 42 02 64
A 166 720 45 02 64
A 166 720 47 02 64
A 166 820 10 45 28
A 169 543 03 31
A 204 421 00 00 07
A 204 720 17 63 8P26
A 204 720 17 63 9D88
A 204 720 27 01 9D88
A 204 720 96 62 9D88
A 205 900 11 33 80
A 213 820 45 03
A 221 423 10 12 07
A 221 620 31 86
A 222 421 51 00
A 270 180 01 09
A 271 070 37 01 80
A 274 090 17 29
PART DESCRIPTION
BRAKE DISK, VENTED
CONNECTOR
MOULDING
TRIM STRIP
MOULDING
TS WIPER BLADE
ELECTRICAL WIRING HARNESS / 0,75
BRAKE DISK
DOOR PANELING
DOOR PANELING
DOOR INTERIOR TRIM
TRIM DRIVERS DOOR
REMAN CU COMPL HEADUNIT AUDIO
LED Logo Projector
BRAKE DISK, VENTED
SUPPORT
BRAKE DISK, VENTED
TS OIL FILTER ELEMENT
REMAN HIGH-PRESSURE PUMP
INTAKE LINE
QTY RCVD
5/1-5/8
0
115
2
0
2
4,014
0
0
0
0
0
0
0
54
1,234
0
34
27,803
78
1
BACKORDER RECOVERY
UNKNOWN
MAY 2018
MAY 2018
MAY 2018
MAY 2018
MAY 2018
MAY 2018
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
MAY 2018
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
UNKNOWN
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
RETURNS
The following part numbers should no longer be installed and any existing stock on hand must be returned to your facing
PDC via Special Return, use Item Category SCM Authorized Part Return; include a copy of the NCA as your
authorization to return these parts. This special return will not affect your return allowance and will not be accepted after
the specified date. Substitution link entered into Paragon. Please place orders to replenish your inventory, as needed.
2 | Weekly Parts Update, May 11, 2018
RETURNS
Part
Control Cable
Part Number
to be Returned
A2387602500
New Part Number
A2387608500
Cover Trim
A 463 680 06 74
A 463 740 79 00
Fuel Hose
A 274 070 01 81
A 274 070 35 00
A2539000100
A253900010028
Control Unit
3 | Weekly Parts Update, May 11, 2018
Return Deadline
May 17, 2018
May 31, 2018
June 1, 2018
PAC Service Request Volume
For the week of April 30th, the PAC received 1,402 service requests (Passenger Cars – 1,354; Sprinter – 48); 142 (10%)
unnecessary calls.
ETA REQUEST VOLUME
For the week of April 30th, the PAC processed 1,252 ETA requests – 1,116 emails/ 136 calls.
4 | Weekly Parts Update, May 11, 2018
PROGRAMS AND PRODUCT UPDATES
Saturday PDC VOR Operations
Launched Saturday, April 28th, the pilot program will operate for 3 months with the potential to be extended. Below are
important details and updates:
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VOR orders placed by 11 am Saturday, dealer local time, will be eliminated from the stock order percentage
calculation, as an incentive for dealers to order early and often.
Shipments will be transported exclusively with FedEx Express & Heavy Weight Services.
Saturday order cut-off times will be 1:30 pm PDC local time.
Deliveries will be made to most dealerships by10:30 am Monday morning.
Will-Call will be available for Robbinsville and Fontana PDC facing dealers.
Program Exclusions:
FedEx does not run ground transportation on the weekend so the assortments below are excluded. Should orders be
received for these commodities, they will be recycled and processed on Monday for delivery on Tuesday.
1.
2.
3.
4.
Hazmat
Very Large Parts (i.e., Sprinter Panels)
Unique stocked parts
Keys & locks
Program Support:
PAC will operate with limited staffing from 10:00 am – 4:30 pm EDT to support the dealers with active work in
the shop on that Saturday. All other call types are to be submitted when normal operations resume on Monday.
We encourage your full participation and look forward to supporting you with this new program. If you have any questions
or would like more information, please contact me at [email protected] or 770-705-2049.
Please refer to the respective Saturday PDC VOR Operations NCAs for additional information.
StockPro Supersession Logic Webinars
2 StockPro webinars are scheduled for May 23rd at 2:00 pm and 3:30 pm EDT (30 minutes each). An email invitation will
participant details will be distributed by May 18th.
Please refer to the StockPro Supersessions Logic Webinars NCA dated May 11, 2018 for additional information.
5 | Weekly Parts Update, May 11, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
Reman – A205905341480
A2059053414 will now have a higher DNET to account for $15.00 core value for the next 60 days. Reman
A205905341480 DNET has also been updated to match with New.
Part
A2059053414
A205905341480
Old DNET
$100.00
$100.00
New DNET with Core
$115.00
$115.00 (for 60 days only)
Please refer to the A205905341480 Extension and Price Match NCA dated May 11, 2018 for additional information.
Open RO Data in VMI
Effective May 17th, open RO data will be avialable in VMI if a current repair order exists for the VIN entered. There will also
alerts will display open CAC or SP cases and repair orders.
Please refer to the Launch of Open RO data in VMI dated May 11, 2018 for additional information.
Parts Inventory Clearance Sale – Corrected Pricing
Pricing for the parts in the inventory clearance sale has been rectified.
Please refer to the Parts Inventory Clearance Sale – Corrected Pricing NCA dated May 5, 2018 for additional information.
Parts Returns
Part returns must be accompanied by three copies of the Dealer Return slip. The paperwork must be attached or with
return freight. Please note that DDS drivers are only required to sign the MBUSA approved Dealer Return slips. Copies of
the Dealer return slip can be found on the Parts Assistance Center website. If you have any questions, please contact the
Parts Transportation team, [email protected] or [email protected].
MEMORIAL DAY HOLIDAY SCHEDULE
In observance of the Memorial Day holiday, the entire MBUSA organization and PDCs will be closed on Monday, May 28 th.
Normal business operations will resume on Tuesday, May 29th. Please schedule your orders accordingly.
6 | Weekly Parts Update, May 11, 2018