09-030-18-3484

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
REAR DOOR SEAMING WELT COMES OFF WHEN STEPPING IN AND
OUT OF VEHICLE
Bulletin No.: 09-030/18
Last Issued: 08/02/2018
APPLICABLE MODEL(S)/VINS
2014-2018 Mazda3
2013-2018 CX-5
DESCRIPTION
Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out
of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage
of the rear seat (vehicle used for ride sharing). No mass production change is planned.
Customers having this concern should have their vehicle repaired using the following repair procedure.
Page 1 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-030/18
Last Issued: 08/02/2018
REPAIR PROCEDURE
1. Verify concern
2. Re-install the affected side seaming welt(s) with a double-sided adhesive tape (new service part).
NOTE:


If the seaming welt is deformed, replace it with a new one.
To assure proper adhesion of the adhesive tape, perform this work in ambient temperatures above
60 °F (15 °C).
a. Put two position marks (1 and 2) on the seaming welt where the adhesive tape will be attached.
b. Remove the seaming welt from the vehicle.
Page 2 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-030/18
Last Issued: 08/02/2018
c. Apply an adhesion promoter (one that is suitable for use on rubber) to the seaming welt between the two
marks where the adhesive tape will be attached.
NOTE:
1. Using a piece of cloth including an appropriate solvent, wipe off any debris or grease from the
seaming welt where the adhesive tape will be attached.
2. Using 3M Adhesion Promoter 06396 (or equivalent), wipe the area on the seaming welt where the
adhesive tape will be attached and let it dry for 5 minutes.
d. Prepare the double-sided adhesive tape set (BWY0-72-512). One set contains 5 pieces of the following
size tape.
e. Peel off the yellow liner (from the side where the red liner is overlapping) for 30 mm (1) and attach the
tape to the seaming welt (2), aligning the tape (3) edge with the dashed/dotted line.
CAUTION:Attach the adhesive tape carefully. The tape will not adhere again if peeled back up after being
attached.
Page 3 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-030/18
Last Issued: 08/02/2018
f. Press the tape on with fingers to ensure proper adhesion.
g. Peel off the yellow liner for another 10 mm (1) and press on that portion of the adhesive tape (2) to
adhere to the seaming welt.
h. Repeat the previous step and attach the complete 250 mm of adhesive tape (1) to the seaming welt.
Page 4 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-030/18
Last Issued: 08/02/2018
NOTE:Make sure there are no waves in the adhesive tape.
i. Repeat from step e to attach all of the adhesive tape (1) between the position marks.
j. Bend the tail of the red liner 90 degrees so that it becomes easier to knead it with fingers.
k. Clean the vehicle panel hemming part where the adhesive tape on the seaming welt will be attached.
Page 5 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-030/18
Last Issued: 08/02/2018
l. Install the seaming welt with the adhesive tape to the vehicle body leaving the tail of the red liner (1)
outside.
m. While holding the seaming welt so that it will not lift up, remove the red liner (1) by pulling on it.
n. Press the seaming welt on with fingers where the adhesive tape is attached to ensure proper adhesion.
3. Verify repair.
Page 6 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.
Bulletin No.: 09-030/18
Last Issued: 08/02/2018
PARTS INFORMATION
Parts
Number
Description
Qty.
Notes
BWY0-72512
Double-sided adhesive
tape set
1
One set can repair both side rear doors.
Seaming Welt
1 or
2
Replace with a new one if it is deformed.
Use the GEPC to check the correct part number
applicable to the vehicle.
****-68913*
WARRANTY INFORMATION
NOTE:



This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under the New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
89
Damage Code
9B
Part Number Main Cause
****-68-913*
Quantity
0 (When the seaming welt is not replaced)
1 or 2 (When the seaming welt is replaced with a
new one)
Operation Number / Labor Hours:
XXP12ARX / 0.6 Hrs. (One side)
XXP12BRX / 1.0 Hrs. (Both sides)
Remove Seaming Welt, Attach Adhesive Tape and
Reinstall Seaming Welt
NOTE: Enter BWY0-72-512 (Double-sided adhesive tape set) in Related Parts.
Page 7 of 7
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2018 Mazda North American Operations, U.S.A.