USA 2019 QX50 PG

Infiniti USA
Electronic Field Communication
ACTION
Date: June 13, 2018
To: FOMs, DOMS, and RSOMs
Subject: 2019 QX50 PGF Film Removal – Supplemental Information
ACTION: FOMs & DOMs are asked to ensure that retailers are aware of this supplemental
information and immediately remove any protective film from the panoramic moonroof finishers on
vehicles in inventory or newly arriving inventory for vehicles manufactured before June 8, 2018.
Affected
Models/Years:
Affected
Population:
Retailer
Inventory:
NA
~5,863
2019 QX50 Luxe &
Essential Models*
SERVICE
COMM
Activation date:
Not Available in
Service Comm
Stop Sale
In Effect
NO
What Retailers Should Do:
This information applies to 2019 QX50 equipped with a panoramic moonroof only. In
reference to bulletin ITB01-024e, there is a clear protective tape on the right and left
moonroof trim finishers which also should be removed during the PGF removal process. If this
action has not been completed on vehicles in retailer inventory, please perform this action
immediately to ensure easy removal and avoid trim damage.
Key points:
Use a tool that will not scratch the surface of the finishers or surrounding areas of the vehicle
to peel the edge of the film back, then remove the film from the entire surface of the right and
left trim.
Refer to the illustrations below:
Reference Only:
Attachments (1):
1.
ITB01-024e
Retailer Communication: YES
This information will be distributed to regional and retailer personnel on June 13,2018.
Retailer Personnel in the following positions will receive a direct email notification of this
notice using the email address entered into NNAnet.
Position Name
Dealer Principal
Executive Manager
General Manager
General Sales Manager
Part & Service Director
Parts Director
Parts Manager
Service Advisor/Consultant
Service Advisor/Consultant ‐ Express Service
Service Director
Service Manager
If any retailers are not receiving this information via email from the
[email protected] mailbox, please check spam folders and enable
their inbox to process these emails as a safe sender. All retailer email addresses for these
positions are taken from the retailer portal (NNAnet) and updated regularly. Retailers should
verify the retailer portal administrator has the current contact information entered for these
key positions to ensure information is received.
Originator: Andrea Bennett
Phone: 615-725-5481
Email: [email protected]
Division: Aftersales
Department: Retailer Support