NTB17-097a

Classification:
Reference:
EL17-008a
Date:
NTB17-097a
August 29, 2018
2016-2018 ROGUE AND 2017-2018 ROGUE SPORT;
WHISTLE NOISE TRANSMITTED TO CALL RECIPIENT WHEN
USING BLUETOOTH HANDS-FREE PHONE SYSTEM
This bulletin has been amended. Changes have been made throughout.
It is necessary for you to read this revised procedure to properly perform this action.
Please discard all previous versions of this bulletin.
APPLIED
VEHICLES:
2017-2018 Rogue Sport (J11)
2016-2018 Rogue (T32)
APPLIED VIN
AND DATE:
2017-2018 Rogue Sport built before JN1BJ1C(**)JW600257 / July 19, 2018
2016-2018 Rogue
built before JN8AT2M(**)JW490249 / July 20, 2018
2016-2018 Rogue VIN starting with 5N1 All
NOTE: Does not apply if VIN starts with KNM
IF YOU CONFIRM
While using the Bluetooth® Hands-Free Phone System:

The call recipient (the person receiving the phone call) hears a whistle noise through
their phone’s speaker during the call.

The whistle noise is not heard by the call sender (Nissan customer) during the call.

The whistle noise increases when the engine RPM of the call sender’s vehicle is
raised.
ACTION
See the Repair Overview on page 2 for Applied Vehicle specific Service Procedure.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Repair Overview
An Applied Vehicle has one or more of the following symptoms while
using the Bluetooth® Hands-Free Phone System:

The call recipient (the person receiving the phone call) hears a
whistle noise through their phone’s speaker during the call.

The whistle noise is not heard by the call sender (Nissan
customer) during the call.

The whistle noise increases when the engine RPM of the call
sender’s vehicle is raised.
Group 1
Group 2
The Applied vehicle is one of the
following:
The Applied vehicle is one of the
following:




2017-2018 Rogue
VIN starting with 5N1
Perform steps 1-17 only.
2016 Rogue (All) *
2017-2018 Rogue Sport (All) *
2017-2018 Rogue
VIN starting with JN8
Perform steps 1-12 and 18-25.
* Bulletin does not apply if VIN starts with KNM.
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NTB17-097a
SERVICE PROCEDURE
Groups 1 and 2
(See page 2 for group identification)
1. Turn the ignition switch OFF.
2. Remove the complete glove box from the
instrument panel assembly.

Refer to Electronic Service Manual
(ESM), Interior section, for removal
information.
Glove box
Figure 1
TCU
3. Remove the two screws that hold the
“Telematics Control Unit” (TCU).
Remove two
screws
Figure 2
TCU
4. Remove the 40 pin harness connector
from the TCU.
40 pin harness
connector
Figure 3
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5. Remove the 40 pin harness connector
front terminal retainer.
Front terminal
retainer
Figure 4

Figure 5 shown without the front
terminal retainer.
Terminal retainer removed
Figure 5
6. Unlock the 40 pin harness connector
“side terminal retainer”.

Slide the side terminal retainer to
unlock as shown in Figure 6.
NOTE: If needed, refer to ASIST /
Tech-Mate / Tech-Mate Tools &
Equipment / Users Guides /
Harness Repair Kit Users Guide /
TH Family (126, 129) for procedure to
unlock side terminal retainer.
Slide this direction
to unlock
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Side terminal
retainer
Gap here indicates
unlocked
Figure 6
NTB17-097a
7. Using a terminal tool (J-48817-1, blade
#07A), carefully remove the two existing
wires shown in Figure 7.

Terminals 16 and 11 locations shown
in Figure 8, from harness side.
NOTE: If needed, refer to ASIST / TechMate / Tech-Mate Tools & Equipment /
Users Guides / Harness Repair Kit
Users Guide / TH Family (126, 129) for
procedure to remove pins.
2 wires
Figure 7
Terminals 16 and 11
Figure 8

Press down on locking fingers (Figure 9) to release each terminal.
IMPORTANT: Locking fingers are fragile.
Locking fingers
Figure 9
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NTB17-097a
8. Cut off the terminal ends of the two wires removed in step 7 (terminals 16 and 11).
9. Strip approximately 10 mm of insulation
from each wire and then twist them
together.
Wires twisted
together
Figure 10
10. Slide a red solder sleeve over the end of
the twisted pair and position the red
solder sleeve connector so that the
solder ring is in over the two twisted
wires as shown in Figure 11.

Refer to the PARTS INFORMATION
for solder sleeve connectors.
Figure 11
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NTB17-097a
CAUTION: For the next step, do not use an electric type soldering tool. An electric type
soldering tool may generate a current that may damage the ECU.
11. “Install” the solder sleeve connector by
shrinking it to the wire with essential tool
Flameless Heat Gun J-46538 or similar
flameless heating tool (see Figure 12
and 13).
“Installing” the solder sleeve connector
will:

Melt the solder (silver ring inside the
solder sleeve connector) into the
exposed twisted wire area,

Melt the sealant (red rings inside the
solder sleeve connector) onto the
wires, and

Shrink the remainder of the solder
sleeve connector to the wire.
Figure 12
NOTE: Tool J-46538 can be purchased
from TECH-MATE at 1-800-662-2001.
Figure 13
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NTB17-097a
Side terminal retainer
12. Is the vehicle in Group 1 or Group 2?
(See page 2).

Group 1: Install the side terminal
retainer, the front terminal retainer
and then proceed to step 13.

Group 2: Skip to step 18 (Do not
install retainers at this time).
Front terminal retainer
Figure 14
Fold original wires to
harness
13. Fold the two (2) wires back along the
harness.
Figure 15
Taped to
harness
14. Tape the wires to the harness as shown
in Figure 16.
Figure 16
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NTB17-097a
40 pin TCU harness
connector
15. Plug the 40 pin TCU harness connector
back into the TCU.

Confirm that all connections are
secure.
TCU
Figure 17
16. Reinstall the TCU with two screws.
TCU
Two screws
Figure 18
17. Re-install the glove box assembly.
Group 1: Stop here. Procedure complete.
Group 2: Skip steps 13-17 and proceed to step 18 on the next page.
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NTB17-097a
Group 2 Only
18. Using a terminal tool (J-48817-1, blade
#07A), carefully remove the two existing
black ground wires shown in Figure 19.

2 black ground wires; terminals 29
and 28 locations shown in Figure 20,
from harness side.
NOTE: If needed, refer to ASIST / TechMate / Tech-Mate Tools & Equipment /
Users Guides / Harness Repair Kit
Users Guide / TH Family (126, 129) for
procedure to remove pins.
Figure 20

Black ground wires
Figure 19
Terminals 29 and 28
Press down on locking fingers (Figure 21) to release each terminal.
IMPORTANT: Locking fingers are fragile.
Locking fingers
Figure 21
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Existing ground
wires

Figure 22 shows the existing ground
wires removed.
Figure 22
19. Insert the two pins of the new subharness, from Parts Information, where
the black ground wires were just removed
from terminals 29 and 28.

It does not matter which wire is in
which cavity.

Refer to Figure 20 on previous page
for harness connector cavity
locations.
Two pins
New sub-harness
Figure 23
Side terminal retainer
20. Install the side terminal retainer and then
the front terminal retainer.
Front terminal retainer
Figure 24
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NTB17-097a
Fold original ground
wires to harness
21. Fold the original ground wires and the
two (2) wires removed from the harness
connector in step 7 to the harness as
shown in Figure 25.
Figure 25
Taped to
harness
22. Tape the wires from step 21 to the
harness. Figure 26.
Figure 26
40 pin TCU harness
connector
TCU
23. Plug the 40 pin TCU harness connector
back into the TCU.

Confirm that all connections are
secure.
New sub-harness
Figure 27
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NTB17-097a
24. Reinstall the TCU with two screws.

Attach the eyelet of the new sub-harness to the upper TCU mounting screw.
TCU
Eyelet of the new
sub-harness
Two screws
New sub-harness
Figure 28
25. Reinstall the glove box assembly.
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NTB17-097a
PARTS INFORMATION

DESCRIPTION
PART NUMBER
QUANTITY
HARNESS SUB (Sub-harness)
24168-9TB1C
1
Red Solder Sleeve
24361-7990A
1
Figure 29 shows sub-harness.
HARNESS SUB
(Sub-harness)
Figure 29
CLAIMS INFORMATION
GROUP 1 *
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Solder Circuits 16 and 11 Together
24361-7990A
RX6GAA
ZE
32
0.5
PFP
OP CODE
SYM
DIA
FRT
RX5PAA
ZE
32
0.5
RX6HAA
ZE
32
0.6
* (See page 2 for group identification)
GROUP 2 *
DESCRIPTION
Install Sub-harness
Solder Circuits 16 and 11 Together
24168-9TB1C
* (See page 2 for group identification)
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NTB17-097a