WTY010_OWNER

Kia Motors America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
2014 MY SOUL HEADLAMPS MULTI-FUNCTION SWITCH
NEW VEHICLE LIMITED WARRANTY EXTENSION
PLEASE KEEP THIS LETTER IN THE GLOVEBOX OF THE VEHICLE
September 21, 2018
Dear Kia Soul Owner:
Kia Motors America, Inc. takes pride in providing you with high quality and dependable vehicles. In order to maintain
these standards, Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for the headlamp multifunction switch assembly on the 2014 MY Kia Soul vehicle from 5-years/60,000-miles to 15-years/unlimited-miles,
starting from the date of first service. The contact points in the multi-function switch may become worn and could
result in intermittent headlamp flickering.
What Should You Do?
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If you experience flickering headlamps, contact your nearest Kia dealer to have your vehicle diagnosed and
repaired.
To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner
(“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this
information (see the bottom of this letter for more information about QR code use):
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RETAIN THIS LETTER IN THE GLOVE COMPARTMENT OF YOUR KIA VEHICLE. Place this letter in your
vehicle’s glove compartment, preferably together with your vehicle’s other warranty information. When
seeking service, provide this letter to your servicing dealer. If you sell your vehicle, ensure that you include
this letter with the documents you provide to the buyer.
What If You Have Already Paid To Have This Situation Corrected?
If you have experienced this issue and repaired it at your own expense prior to the date of this notice, you have the
opportunity to obtain reimbursement for that expense whether or not you still own the vehicle. Please mail the
attached Request for Reimbursement Form along with your documentation directly to Kia for review and consideration
at the following address:
Consumer Assistance Center
Kia Motors America, Inc.
P.O. Box 52410
Irvine, CA 92619-2410
1-800-333-4542
Kia will review and respond to your claim within sixty (60) days of receipt. Kia may either accept or reject the claim,
or it may request more information to evaluate the claim.
Have You Changed Your Address or Sold Your Kia?
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If you have changed your home address or no longer own your vehicle, please complete the enclosed prepaid
“Change of Address/Ownership” card and mail it to us. This will benefit later owners of your vehicle. You can
also contact the Consumer Assistance Center phone number listed above.
What If You Have Other Questions?
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Should you have any questions regarding this warranty extension or if your dealer does not respond to your
service request in a timely manner, please contact Kia’s Consumer Assistance Center at 1-800-333-4542
(Monday through Friday, 5AM to 6PM, Pacific Standard Time), or through the owner’s section of www.kia.com.
We hope that this warranty extension demonstrates Kia’s commitment to your continued satisfaction. If you have any
questions or concerns do not hesitate to contact us.
Sincerely,
Consumer Affairs Department
QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR
Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains,
such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in
the camera viewing area. With some apps, the URL or other information will automatically load when the code is recognized.
For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App instructions.