TSB1854006

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SUBJECT:
DISPLAY AUDIO SOFTWARE UPDATE
FOR REAR VIEW CAMERA DISPLAYING
WHILE DRIVING
No:
TSB-18-54-006
DATE:
August 2018
MODEL:
2014-2017 Outlander
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
Some customers may notice the rear view camera displaying on the Display Audio while driving,
when the vehicle is not in Reverse. This may be due to lagging communication between ECUs, and
may occur on vehicles with or without the Hands Free Module.
A software update for the Display Audio unit is now available to resolve the issue. If the vehicle is
equipped with the Hands Free Module, a special USB cable is required (p/n 8755A212). This cable may
be purchased, or can be loaned to your dealership as needed, on a case by case basis, after a
Techline case is created for each case. (Dealer pays only for shipping if loaned.)
Please follow instructions in this TSB to download software and update the Display Audio unit in
affected models.
!! IMPORTANT !!
READ ENTIRE BULLETIN BEFORE ATTEMPTING THIS PROCEDURE!
AFFECTED VEHICLES
2014-2017 Outlander equipped with Display Audio and rear view camera, built before February 2018
REQUIRED EQUIPMENT
1.
The update procedure for all audio types requires a dedicated USB flash drive (a.k.a. thumb
drive) formatted to FAT 32.
2 MB (or larger) USB
Flash Drive
A USB version 2.0 standard flash drive (thumb drive)
with a minimum capacity of 2.0 MB, formatted to
FAT32 is required for this procedure. Formatting to
FAT32 will erase all data from the flash drive. The flash
drive must have no other files or folders saved to it.
Dealers must obtain a flash drive locally. It should be
dedicated to this procedure and be kept in a safe place
to use for this software update.
NOTE: Always use a flash drive from a known manufacturer. Some novelty and other lower quality flash
drives may not function correctly for this procedure, even though formatted to FAT32. If you are unable
to have the flash drive begin or complete the process, try a flash drive from a different manufacturer.
2.
Vehicles equipped with Hands Free Module only: USB Cable Assy, p/n 8755A212
This part may be purchased, or can be loaned to each dealer as needed, after a Techline case
is opened. If the loan option is chosen, dealer must complete and sign the Mitsubishi Special
Service Tool Loaner Agreement, attach to the Techline case, and pay for shipping charges.
Copyright 2018, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4676)
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TSB-18-54-006
DISPLAY AUDIO SOFTWARE VERSION CHART
!! IMPORTANT !!
Be sure to copy the correct Update File to the flash drive that corresponds
to the Display Audio part number and “Old” Software Version. For instructions, refer to the next
section “Vehicle Preparation & Software Version Identification.”
Software Version
Display Audio
Part Number
Old
NEW
8701A587
11.08.00
11.09.00
M3M11109_hw09.aud
10.16.00
10.17.00
M3M11017_hw04.aud
11.00.00
11.10.00
M3M11110_hw09.aud
8701A627
06.05.00
06.08.00
06.10.00
M3M10610_hw06.aud
8701A618
03.09.00
06.11.00
M3M10611_hw06.aud
8701A560
03.08.00
06.11.00
M3M10611_hw05.aud
8701A490
02.05.00
02.07.00
M3M10207_hw02.aud
8701A183
01.22.00
8701A617
01.21.00
8701A524
01.20.00
01.23.00
M3M10123_hw02.aud
8701A407
01.19.00
8701A750
08.09.00
8701A668
08.08.00
08.13.00
M6M10813_HwD.aud
8701A692
12.04.00
12.07.00
12.09.00
M6M11209_hw0A.aud
8701A408
8701A685
Update File Name
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VEHICLE PREPARATION & SOFTWARE VERSION IDENTIFICATION
1.
Confirm the current software version in the Service mode to identify the correct Update File
that will be copied to the flash drive.
1) HOLD
a.
Enter the Service mode (from any screen).
2014-2015 Outlander:
1) While holding down the MENU button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears..
2016-2017 Outlander:
1) While holding down the HOME button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears.
1) HOLD
b. On the Service
Indication.”
c.
screen,
touch
“Versions
Check the version of the “Main Microcomputer”
(last 6 digits, e.g., “12.04.00” as shown at left)
and compare to the Software Version numbers
in the “Display Audio Software Version Chart”
on page 2 of this TSB.
d. If the version displayed matches one of the
“Old” versions, then the Display Audio needs to
be updated with the new software.
NOTE: If the version displayed is in the “New” list,
then the Display Audio unit is at the latest update.
This TSB does not apply.
e.
Write down the matching “Update File Name” for this Software Version (or print a copy of
page 2, and mark/highlight the file name).
You will need this information to copy the correct file to the USB flash drive for the update
procedure.
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2.
Identify whether the vehicle has the Hands Free Module.
Example of Hands Free Module in Monroney
NOTE: View the vehicle's Monroney on the Superscreen
to verify if vehicle is equipped with the Hands Free
system.
D
NO - If the vehicle does NOT have the Hands Free Module, the update can be performed by
plugging the USB flash drive directly into the USB port located in the center console.
D
YES - If the vehicle has the Hands Free Module, a special USB Cable Assembly (p/n 8755A212)
is needed to plug into the back of the audio unit to perform the update.
Refer to Special Instructions below.
Special Instructions to Purchase or Loan USB Cable Assembly, p/n 8755A212
D
Purchase: The USB Cable Assembly may be purchased as a normal parts order from your
PDC.
D
Loan: The USB Cable Assembly may be loaned to your dealership under the Special
Service Tool Loaner Program.
1) Create a Techline case, include this TSB number and the Main Microcomputer version
number obtained in step 1 above.
2) Complete and sign the Mitsubishi Special Service Tool Loaner Agreement. Attach the
completed Special Service Tool Loaner Agreement form to the Techline case. The form
can be found on MDL, under service > service tech resources > Service Related Items >
Special Service Tool Loaner Program.
NOTE: Dealer will be billed for shipping charges.
3) Then call Techline at 800-446-6064, give them this TSB number, and inform them you
are updating the audio unit in a vehicle with a Hands Free Module.
4) MMNA will then ship the cable to your dealership, as needed, on a case-by-case basis.
D
Ask the customer to return for the update after the USB cable has arrived at your
dealership.
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UPDATE PROCEDURE
A. Download Software Update Files from MDL
NOTE: The software update file must be downloaded to a USB flash drive on a non-MEDIC PC. The file
CANNOT be downloaded using the MDL access on your MEDIC.
!! IMPORTANT !!
Dealers must NOT provide software updates or instructions directly to
customers.
1.
On your PC desktop, create a new folder and title it
“DA Update for Rear View Camera.”
2.
Open a web browser and access the MDL.
3.
From the MDL Main Page, choose “service” ->
“service tech resources.“
4.
In the LH column, under “service tech resources,”
click on “Display Audio Update for Rear View
Camera Issue.”
5.
Click on the “DOWNLOAD” button.
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6.
When the “File Download” window appears, click
“Save as.”
NOTE: A download progress window may appear. Do
not click on the “Cancel” button.
The download progress window will close when the
download is complete.
7. A “Save As” window will appear.
8.
In the window, navigate to your new folder (e.g.,
“desktop\DA Audio Update for Rear View Camera”)
and double-click the name to open it.
9.
Click “Save” in the window.
10. When download is completed, Click “Open folder.”
11. A File Explorer window opens showing the zip file
in the destination folder created earlier.
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12. Select the Zip file, right-click, and select “Extract
All…“ to extract the files to this folder.
13. Click “Extract” in the window.
14. A new File Explorer view shows the extracted
folder. You may keep this window open for the next
process (Transfer Update File to USB Flash Drive).
NOTE: Keep a copy of the update files on your PC in case your USB flash drive is lost or damaged.
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B. Transfer Update File to USB Flash Drive
! CAUTION
This procedure includes steps to determine the USB flash drive file format and
reformat it to FAT32 if necessary. If you must reformat your USB flash drive MAKE SURE YOU DO
NOT REFORMAT YOUR HARD DRIVE. On newer PCs, the C:\ drive usually contains the PC's
operating system and the D:\ drive is usually the factory image backup. If you mistakenly select
either of these drives, it will be reformatted and all data on that drive will be erased.
1. Check your USB flash drive's format.
a.
Connect your flash drive to a USB port on your PC.
b. Depending on your Windows version, a window may display with options. Select the option
to “Open folder to view files.”
If you do not see the option window, open File Explorer. Right click on the “Start” button
at the lower left corner of your screen. Depending upon your Windows version, click
“Explore” or “File Explorer.”
NOTE: The instructions below are for a PC with Windows 10 operating system.
c.
A new window opens. Locate your flash drive
[e.g., USB Drive (E:)] in the left hand column.
d. Right-click on the drive and a menu will appear.
Click “Properties” at the bottom of the menu.
e.
The “Properties” window (shown) opens. Select
the “General” tab at the top of the window, and
check whether “File System” shows “FAT32.”
D
If your flash drive is NOT formatted to
FAT32, proceed to step 2 below for
formatting instructions.
D
If your flash drive is formatted to FAT32,
reformatting is not necessary. Proceed to
step 3.
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2.
Format the flash drive to FAT32 as follows:
a.
In the left column of the File Explorer window,
right‐click your USB drive [e.g., USB Drive (E:)] in
the left hand column.
b. From the list, select “Format." A window for
“Format" will appear.
c.
Confirm you have selected your removable
flash drive and NOT your hard drive.
d. Select “FAT32" in the list for “File system," and
press “Start.”
NOTE: Formatting the USB flash drive will take
several minutes.
! CAUTION
Formatting erases all data from the selected drive. Make sure you select your
USB Flash drive. IF YOU SELECT YOUR HARD DRIVE, e.g.,. “Local Disk (C:),” IT WILL BE ERASED AND
REFORMATTED. MAKE SURE YOU DO NOT SELECT YOUR LOCAL HARD DRIVE!!
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3.
Once the USB flash drive is formatted, open the
source folder (DAUpdate), and open the folder that
was extracted from the zip file.
4.
Locate the correct Update File as identified for the
vehicle in the previous section “Vehicle
Preparation & Software Version Identification.”
5.
Select and copy ONLY the Update File for the
specific vehicle to the USB flash drive:
NOTE: Do NOT transfer the zip file or the unzipped
folder.
6.
When the transfer is complete, eject the USB flash
drive:
D
Newer PC: Right-click on the drive in File
Explorer, and select “Eject.”
Then remove the USB flash drive from your PC.
D
Older PC: Click the “Safely Remove Hardware”
icon from the system tray at the bottom right
of your computer screen. Remove the USB
flash drive from your PC when advised it is safe
to do so.
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C. Update Display Audio with New Software
1.
Determine if vehicle has the Hands Free Module, and plug in the USB flash drive containing the
correct update file as detailed below.
WITH HANDS FREE MODULE:
With Hands Free Module
a.
Audio Unit
Main Connector
With Hands Free Module
(View Inside Vehicle)
USB Input Cable
Connector
Connect USB
Cable Here
b. Remove the Display Audio unit from the vehicle.
NOTE: Be sure to keep the main connector
connected to the vehicle during the update.
c.
USB Cable Assembly (p/n 8755A212)
Connect to Display
Audio Unit
Plug in the USB Cable Assembly (p/n 8755A212)
to the USB Input Cable Connector as shown.
d. Plug in the USB flash drive containing the
software update file into the end of the USB
Cable Assembly (p/n 8755A212).
Connect USB
Flash Drive Here
Without
Hands Free
Module
USB Port Location
If not already done:
Obtain the USB Cable Assembly (p/n 8755A212)
as outlined earlier in this TSB, in “Vehicle
Preparation
&
Software
Version
Identification.”
Once you have the cable assembly, continue
with the next steps.
WITHOUT HANDS FREE MODULE:
Plug in the USB flash drive containing the software
update file directly into the vehicle's USB port
(either port may be used for the update).
On Outlander the USB port(s) are located inside the
center console.
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2.
Turn vehicle ON, and keep the engine idling for the entire update procedure.
3.
Enter the Service mode to confirm the software version again, and verify the correct Update
File has been copied to the flash drive.
1) HOLD
a.
Enter the Service mode (from any screen).
2014-2015 Outlander:
1) While holding down the MENU button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears..
2016-2017 Outlander:
1) While holding down the HOME button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears.
1) HOLD
b. On the Service
Indication.”
c.
screen,
touch
“Versions
Check the version of the “Main Microcomputer”
(last 6 digits, e.g., “12.04.00” as shown at left).
d. Compare this number to the Software Version
numbers in the “Display Audio Software
Version Chart” on page 2 of this TSB.
e.
Confirm that the matching “Update File Name”
for this Software Version has been copied to
the USB flash drive.
For example: If the “Old” Software Version is
12.04.00,
the
Update
File
should
be
“M6M11209_hw0A.aud.”
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4.
Update the Display Audio software.
a.
On the Versions Indication screen, press and
hold “Main Microcomputer” for about 4
seconds, until the Loading Program screen
appears.
b. On the Loading Program screen, touch “Yes” to
start the software update of the Main
Microcomputer.
c.
Touch “Yes” again.
d. The software update will take several minutes.
NOTE: Do NOT turn the power OFF or remove the
flash drive during the update.
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5.
When the software update is completed, verify the software version has been updated.
1) HOLD
a.
Enter the Service mode (from any screen).
2014-2015 Outlander:
1) While holding down the MENU button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears..
2016-2017 Outlander:
1) While holding down the HOME button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears.
1) HOLD
b. On the Service
Indication.”
c.
screen,
touch
“Versions
Confirm the software version now matches the
New one listed in the “Display Audio Software
Version Chart” on page 2 of this TSB.
6.
Connect a MEDIC laptop/tablet to the vehicle, and perform an “Erase and Read All DTCs” using
MUT3-SE.
7.
Reset the audio system clock.
8.
Verify proper operation of the Display Audio system.
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PARTS INFORMATION
NOTE: The part listed below is only required for vehicles with a Hands Free Module. It may be purchased,
or loaned to your dealership under the Special Service Tool Loaner Program.
D
If purchasing, order only the Genuine Mitsubishi Part listed below.
D
If loaned, dealer must complete and sign the Special Service Tool Loaner Agreement, attach to a
Techline case, and pay for shipping charges. The form can be found on MDL, under service > service
tech resources > Service Related Items > Special Service Tool Loaner Program.
Description
Part Number
Quantity
Cable, USB
8755A212
1
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
NOTE: Select the appropriate Labor Operation and Nature Codes based on whether the vehicle has the
Hands Free Module.
WITH Hands Free Module
Operation
Labor Operation Code
Nature
Code
Cause
Code
Time
Allowance
Update Display Audio Software
545013TJ
59D
5D0
0.4 hrs.
Operation
Labor Operation Code
Nature
Code
Cause
Code
Time
Allowance
Update Display Audio Software
545013TN
59D
5D0
0.2 hrs.
WITHOUT Hands Free Module
Warranty Coverage: 5/60 Basic Coverage