TSB1854009

Page 1 of 4
SUBJECT:
DISPLAY AUDIO FAILURE IN COLD
TEMPERATURES
No:
TSB-18-54-009
DATE:
August 2018
MODEL:
See below
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
In cold temperatures, affected vehicles with the Display Audio 2 (manufactured by Mitsubishi
Electric) may exhibit one or more of the following conditions:
D
No sound from the audio unit
D
Audio unit will not switch from radio mode
D
Audio unit receives an AM/FM signal, but not HD
This may be due to an unused terminal at the HD decoder having an open condition, even
though it should be connected to GND. As a result, the performance of the HD decoder is
unstable, causing poor reception of the radio and mode.
AFFECTED VEHICLES
D
2018 Mirage, built before VIN ML32A3HJ4JH007267
D
2018 Mirage G4, built before VIN ML32F3FJ7JHF08323
D
2018 Outlander, built before VIN JA4AZ3A39JZ028701
D
2018 Outlander Sport/RVR, built before VIN JA4AR3AU8JZ028553
REQUIRED OPERATIONS
Upon a customer complaint basis, contact the service shop of Mitsubishi Electric to order a
replacement Display Audio component. Then replace the old Audio Display component with the new
component. Return the old component to Mitsubishi Electric through the exchange center, H&R
Radio Service.
EQUIPMENT
D
Ornament Remover
D
Screwdriver
Copyright 2018, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4670)
Page 2 of 4
TSB-18-54-009
INSPECTION PROCEDURE
1.
2
While pressing the “Home” button, touch the
bottom left corner of the Audio Display briefly. Then
touch the top right corner of the Audio Display for
at least 2 seconds.
The service mode will be initiated. Then the
“Service” screen will be displayed.
Hold
1
2.
Select “Serial Number Information” on the “Service”
screen.
3.
A serial identification number will be displayed.
D
If the serial number is before 7Y107002, then
continue on to step 4.
D
If the number is 7Y107002 or after do NOT
continue using this TSB. Please contact
Techline to open a Techline Case.
Use the “Serial Number Decoder Chart” below to
determine if the component is an affected model.
Serial Number Decoder Chart
Production Year
Production Month
Production Day
Sequence Number
7 : 2017
X : October
Y : November
Z : December
10 : 10th
7002
Page 3 of 4
TSB-18-54-009
4.
Have the Service Manager or the Parts Department contact H&R Radio Service, to arrange an
exchange of the old Display Audio component for a new one.
REPAIR PROCEDURE
1.
Disconnect the vehicle's negative battery cable.
2.
Use an ornament remover
instrument center panel.
to
remove
the
3.
Disconnect the Hazard switch connector from the
instrument center panel.
4.
Use a screwdriver to remove 4 screws from the
Display Audio brackets.
Page 4 of 4
TSB-18-54-009
5.
While removing the Display Audio component,
disconnect the radio antenna, the radio/CD player
harness, and two connectors (20-pin and 8-pin).
6.
Before replacing the Display Audio component,
verify that the new component's serial number is
7Y107002 or after. Refer to the “Serial Number
Decoder Chart” on Page 2 in this TSB.
7.
Replace the old Display Audio component with the new Display Audio component.
8.
Reassemble remaining components in reverse order of the “Repair Procedure.”
9.
Reconnect the vehicle's negative battery cable.
10. Once the new Display Audio component is installed, verify proper operation.
11. Send the old Display Audio component to H&R Radio.
PARTS INFORMATION
Audio: H&R P/N 8701A753
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Operation
Labor Operation
Code
A
Code
B
Code
Time
Allowance
Replace DA2 and Confirm
Serial Number
54501995
595
590
0.4 hrs.
USA / Puerto Rico - 3 yrs. / 36,000 miles
Canada - 3 yrs. / 60,000 kilometers