JSD-Region Lette

◄ IMPORTANT UPDATE ►
The attached Region Letter has been updated. Refer to the details below.
DATE
August 2, 2018
TOPIC
The descriptions for OpCodes JSD005, JSD006 JSD007, and JSD008 have been updated.
The most recent updates in the attached Region Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2018 Toyota Motor Sales, USA
INTEROFFICE MEMORANDUM
Original Publication Date: August 2, 2018
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Tom Trisdale
Vice-President, Product Quality and Service Support
Subject:
Special Service Campaign JSD – Remedy Notice
Certain 2014 – 2017 Model Year Toyota Corolla Vehicles
Certain 2017 Model Year Toyota Corolla iM Vehicles
Certain 2016 Model Year Scion iM Vehicles
Continuously Variable Transaxle (CVT) Software Update
Specific information for Region support is provided below.
Condition
An Electronic Control Unit (ECU) in the subject vehicles has improper programming that could lead a component in
the Continuously Variable Transmission (CVT) to unnecessarily cycle and experience abnormal wear. If this
component becomes damaged, the Malfunction Indicator Lamp (MIL) may illuminate in the instrument cluster and the
vehicle could experience a reduction of speed. After reaching a pre-determined gear ratio, the vehicle can be operated
up to approximately 37 mph.
Dealer Notification
The attached Dealer Letter will be sent to all Toyota dealers on August 2, 2018.
CVT Replacement for Vehicles Exhibiting JSD Condition and are out-of-Warranty:
Where a CVT replacement is required due to the vehicle exhibiting the JSD condition (DTC P2820 is present), the
majority of these replacements will be covered by Toyota’s New Vehicle Powertrain Warranty. However, in limited
cases where the vehicle is no longer covered by regular warranty and CVT assembly replacement is required, dealers
are instructed to contact their DSPM to obtain TWO items:
•
•
Authorization to replace the CTV assembly and,
Warranty claim filing instructions.
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S p e c i a l S e r v i c e C a m p a i g n J S D - R - P a g e |2
Step 1 - Authorize CVT Assembly Replacement:
The dealer will provide the DSPM with the VIN, mileage, Date of First Use (DOFU), and a screenshot of the vehicle
Health Check proving that DTC P2820 is present.


The DSPM will examine the mileage and DOFU to ensure that the vehicle is not covered by Toyota’s New Vehicle
Powertrain Warranty (out-of-warranty). Note: If the vehicle is still covered by warranty, advise the dealer that
DSPM-authorization is not required to proceed with CVT assembly replacement. In this case, the dealer should
refer to the Dealer Letter for complete instructions.
The DSPM will examine the screen shot of the vehicle Health Check to confirm that DTC P2820 is present. An
example of this screenshot is shown below:
© 2018 Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n J S D - R - P a g e |3
Step 2 – Provide Dealer with Warranty Claim Filing Instructions:
These warranty claim filing instructions are only applicable to out-of-warranty vehicles requiring CVT assembly
replacement. Vehicles that are still in-warranty require separate warranty claim filing instructions which are described
in the Dealer Letter.
Option #1 - DTC P2820 was present upon vehicle’s arrival at the dealership:
If the vehicle is in-warranty, and had DTC P2820 present upon the vehicle’s arrival at the dealership, use one of the
OpCodes below to file a warranty claim for replacing the CVT assembly.
Model
Opcode
Description
Flat Rate Hours
Perform software update
Toyota Corolla
JSD009
+
6.6
Replace CVT Assembly
Perform software update
Scion iM
JSD010
+
8.5
Toyota Corolla iM
Replace CVT Assembly
• The flat rate times include 0.1 hours of administrative cost per unit for the dealership.
• Toyota Corolla Vehicles: The combine cost of up to 4.0 liters of CVT fluid and up to 5.5 liters of Toyota
Super Long Life Coolant can be claimed at a maximum rate of $129.00 per vehicle under OpCode JSD009 as
sublet type “OF”.
• Toyota Corolla iM and Scion iM Vehicles: The combine cost of up to 4.0 liters of CVT fluid and up to 5.8
liters of Toyota Super Long Life Coolant can be claimed at a maximum rate of $131.00 per vehicle under
OpCode JSD010 as sublet type “OF”.
• A loaner vehicle or, alternative transportation, through the Toyota Rent-A-Car (TRAC) can be claimed at
maximum rate of $35.00 per day as sublet type “RT” for a maximum of 2 days under OpCodes JSD009 or
JSD010.
• If the remedy parts are not available due to back order situation, a loaner vehicle or, alternative transportation
through the Toyota Rent-A-Car (TRAC) can be claimed at maximum rate of $35.00 per day as sublet type “RT”
for a maximum of 60 days under OpCode JSD009 or JSD010.
o Rentals greater than 4 days or $35.00 per day require DSPM authorization as per the Toyota
Transportation Assistance Policy (TTAP).
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if
rental invoice is not attached.
© 2018 Toyota Motor Sales, USA
S p e c i a l S e r v i c e C a m p a i g n J S D - R - P a g e |4
Option #2 - DTC P2820 was present after the solenoid valve inspection was performed:
If the vehicle is out-of-warranty, and did not have DTC P2820 present upon arrival at the dealership, but DTC P2820
was present after performing the solenoid valve inspection, use one of the OpCodes below to file a warranty claim for
replacing the CVT assembly.
Model
Opcode
Description
Flat Rate Hours
Software update not required
(vehicle already had latest software calibration)
+
JSD005
6.7
Perform the solenoid valve inspection
+
Replace CVT Assembly
Toyota Corolla
Perform software update
+
JSD007
Perform solenoid valve inspection
7.0
+
Replace CVT assembly
Software update not required
(vehicle already had latest software calibration)
+
JSD006
8.6
Perform the solenoid valve inspection
+
Toyota Corolla iM
Replace CVT Assembly
Scion iM
Perform software update
+
JSD008
Perform solenoid valve inspection
8.9
+
Replace CVT assembly
• The flat rate times include 0.1 hours of administrative cost per unit for the dealership.
• Toyota Corolla Vehicles: The combine cost of up to 4.0 liters of CVT fluid and up to 5.5 liters of Toyota
Super Long Life Coolant can be claimed at a maximum rate of $129.00 per vehicle under OpCodes JSD005
or JSD007 as sublet type “OF”.
• Toyota Corolla iM and Scion iM Vehicles: The combine cost of up to 4.0 liters of CVT fluid and up to 5.8
liters of Toyota Super Long Life Coolant can be claimed at a maximum rate of $131.00 per vehicle under
OpCodes JSD006 or JSD008 as sublet type “OF”.
• A loaner vehicle or, alternative transportation, through the Toyota Rent-A-Car (TRAC) can be claimed at
maximum rate of $35.00 per day as sublet type “RT” for a maximum of 3 days under OpCodes JSD005,
JSD007, JSD006, or JSD008.
• If the remedy parts are not available due to back order situation, a loaner vehicle or, alternative transportation
through the Toyota Rent-A-Car (TRAC) can be claimed at maximum rate of $35.00 per day as sublet type “RT”
for a maximum of 60 days under OpCodes JSD005, JSD007, JSD006, or JSD008.
o Rentals greater than 4 days or $35.00 per day require DSPM authorization as per the Toyota
Transportation Assistance Policy (TTAP).
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if
rental invoice is not attached.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2018 Toyota Motor Sales, USA