ZJB-Toyota POL18
Service Bulletin Details
Public Details for: ZJB-Toyota POL18
Customer support program bulletin: toyota has received reports indicating various brake system related warning lamps illuminate due to internal malfunctions.
- 2010 -
Models from 2010
2010 TOYOTA PRIUS |
2010 TOYOTA PRIUS PLUG-IN HYBRID |
DISTRIBUTE TO: Service Manager Warranty Administrator Customer Support Program Bulletin No.: Date: Page: POL18-03 8/9/2018 1 of 3 REVISED 8/29/18 SUBJECT: CUSTOMER SUPPORT PROGRAM BULLETIN (ZJB): REPAIR COVERAGE FOR BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES ON CERTAIN 2010 MY PRIUS AND CERTAIN 2010 MY PRIUS PHV VEHICLES Background Toyota has received reports indicating various brake system related warning lamps illuminate due to internal malfunctions. Applicability* The Brake Booster and Brake Booster Pump are covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever occurs first). However, because we at Toyota care about each customer’s ownership experience, Toyota is now offering a voluntary Customer Support Program that applies to various brake system related warning lamps of covered vehicles as a result of internal malfunctions, regardless of whether the vehicle is out of warranty. The timing of any repair under this voluntary Customer Support Program is subject to parts availability. The Customer Support Program will be offered for all vehicles until November 30, 2019, regardless of mileage. In addition, the Customer Support Program will be available for 10 years from the date of first use, or 150,000 miles whichever occurs first. Direct marketing of this Customer Support Program is strictly prohibited pursuant to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit. *This Customer Support Program does not cover brake boosters and brake booster pump assemblies that have suffered damage from abuse, accident, theft, vandalism, misuse, alteration, lack of proper maintenance, fire, water contamination or any vehicles that are currently or previously titled as “scrap,” “salvage,” or “dismantled”. Toyota Customer Support Program Bulletin POL18-03 8/9/18 REVISED 8/29/18 2 of 3 Covered Vehicles Not all vehicles are covered by this Customer Support Program. Verify VIN applicability by checking TIS before completing any repairs. Technician Training Requirements The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • Expert Hybrid • Master • Master Diagnostic Technician Claims for repairs that were performed by non-qualified technicians are subject to debit. Claim Submission Claim Type: Repair Program Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim. Opcode ZJB001 ZJB002 Model Description Labor Time Prius R & R Brake Booster Assembly With Master Cylinder, R & R Brake Booster Pump Assembly, and Reprogram Skid Control ECU 5.8 hr./vehicle Prius HV R & R Brake Booster Assembly With Master Cylinder, R & R Brake Booster Pump Assembly 5.3 hr./vehicle Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Toyota Customer Support Program Bulletin POL18-03 8/9/18 REVISED 8/29/18 3 of 3 Rental The rental car cost will be reimbursed for the rental period of maximum 1 day at the rental rate of maximum $35/day. Use “RT” sublet type and “LNM” as the sublet reason code. A rental invoice must be attached to all rental claims. Replacement Parts All parts replaced for this repair are subject to warranty parts recovery. To determine the applicable part number for a specific VIN, refer to the EPC. Alternatively, the Inspection Application will also show an applicable part number for a specific VIN as part of the inspection process. Model Prius Part Number Description Quantity 15inch 04002-33347 17inch 04002-33447 Both 04006-22147 Pump Assy, Brake Booster 1 04002-33647 Brake Booster Assy w/ Master Cylinder 1 04006-22147 Pump Assy, Brake Booster 1 Prius PHV Brake Booster Assy w/ Master Cylinder 1 1 Technical Instructions (Repair Procedures) Technical instructions can be found in T-SB-0079-18. Please refer to TIS for additional information. Customer-Paid Repairs or Replacement of Components If a customer has previously paid for the repair to address the condition described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration: Toyota Customer Experience Center Toyota Motor Sales, USA, Inc. c/o Toyota Motor North America, Inc. P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.