20518601

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
'Instrument cluster: fault' on Drivers Instrument Panel . Fault code 'B200041-Control module faulty' stored
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2051860/1
EH
Approval
Event memory entries
Diagnostic address Event memory entry
0017 - Dash Board
0017 - Dash Board
Fault type Fault status
B200041: Ctrl. module faulty
B200041: Ctrl. module faulty
static
Intermittent
New customer code
Object of complaint
information, navigation, communication, entertainment -> driver information system (DIS, MFI, MMI) -> text message
display -> text message: fault in instrument cluster
Complaint type Position
functionality ->
activates
New workshop code
Object of complaint
Complaint type
information, navigation, communication, entertainment -> instrument cluster, displays, display
panels -> instrument cluster
control units, services ->
software faulty
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2017 E
*
*
*
Chassis numbers
Manufacturer Filler Type Filler MY Factory From To
SJA
*
*
*
*
C
Prod from Prod to
013153 016772
Control units
Diagnostic address
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
0017 - Dash Board
Documents
Software part number
36A.920.770
36A.920.770
36A.920.770
36A.920.770
36A.920.770.A
36A.920.770.A
36A.920.770.A
36A.920.770.A
36A.920.870
36A.920.870
36A.920.870
36A.920.870
36A.920.970
36A.920.970
36A.920.970
36A.920.970
Software version Hardware part number
0038
36A.920.770
0038
36A.920.770
0038
36A.920.770
0038
36A.920.770
0038
36A.920.770.A
0038
36A.920.770.A
0038
36A.920.770.A
0038
36A.920.770.A
0038
36A.920.870
0038
36A.920.870
0038
36A.920.870
0038
36A.920.870
0038
36A.920.970
0038
36A.920.970
0038
36A.920.970
0038
36A.920.970
Hardware version
H08
H09
H10
H11
H08
H09
H10
H11
H08
H09
H10
H11
H08
H09
H10
H11
Position
Customer statement / workshop findings
Customer statement:
Message on Drivers Instrument Panel;
Instrument cluster: fault limited warning messages, contact your Bentley dealer.
Workshop findings:
Fault code ‘B200041- Control module faulty ‘ stored in address 17- Dash Board (Kombi).
Technical background
Software error in address 17- Dash Board (Kombi).
Production change
*
Measure
Check the software level of address 17- Dash Board (Kombi) control unit
ODIS tester: → Address 17-Dash Board (Kombi) → Guided Functions → Read identification data
Only the combinations in the table are affected by this
TPI Measure:
Update the software of address 17- Dash Board (Kombi) control unit according to the following table.
Old part number
Old software version
36A920770 (RoW)
36A920770A (GCC)
36A920870 (USA)
36A920970 (UK)
New part number
New software version
36A920770 (RoW)
0038
36A920770A (GCC)
36A920870 (USA)
0040
36A920970 (UK)
Requirements
•
Make sure that a battery charger is connected to the vehicle battery.
•
Place the vehicle key in the storage slot of the centre console.
The following update procedure takes place via the MIB unit using SD card WT 10516.
1. Fit the SD card in SD1 slot of the Multimedia system drive, located in the glove box (see Figure 1)
Figure 1
2. Press the home button of the infotainment screen (see Figure 2)
Figure 2
3. Press and hold (1) Return button first and then immediately press and hold (2) MEDIA button on the infotainment unit keep both buttons
pressed until the Developer menu (SWDL) screen is displayed (see Figure 3 and 4).
Figure 3
Figure 4
4. Select the Software download option (see Figure 4).
5. Select SD Card 1 (see Figure 5).
Figure 5
6. Select Standard (see Figure 6).
Figure 6
7. Select Start update (see Figure 7).
Figure 7
8. Select Start update again on the following screen
9. The update will now take place, the screen may go blank for short periods, various data will be displayed (see Figure 8).
Figure 8
10. When the components have been updated, the ‘Device summary’ screen is shown. All updated components should be marked [ OK ] or [ - ]
(see Figure 9)
–
If any components are marked [NOK] press Try again (A)
–
If all components are marked [ OK ] or [ - ], then press Continue (B)
Figure 9
11. On the following screen press Cancel version compare (see Figure 10).
Figure 10
12. To finish the update, select and complete the following action;
•
ODIS tester: → special functions → SVM-problem related Hardware/software update → 2. Enter SVM code: 4V017KOMBI40
To confirm correct installation of the new software select;
ODIS tester: → Address 17-Dash Board (Kombi) → Guided Functions → Read identification data
Confirm that the new software version is 0040.
Remove SD card from MIB unit after repair.
Warranty accounting instructions
Warranty Type
110 or 910
Labour Operation Code
01 29 00 05
Damage Service Number
90 25
Damage Code
00 40
Time
50 Time units
Parts information
Description
Part number
SD card
WT 10516