JTB00527NAS4
Service Bulletin Details
Public Details for: JTB00527NAS4
The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through tracks, and/or 'locks up.' on-screen commands and eject cd may also fail to operate. An ignition cycle usually temporarily re
- 2017 -
Models from 2017
2017 JAGUAR F-PACE |
8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx JTB00527NAS4 TECHNICAL BULLETIN 30 AUG 2018 © Jaguar Land Rover North America, LLC NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle. INFORMATION This reissue replaces all previous versions. Please destroy all previous versions. Changes are highlighted in blue SECTION: 415-01 SUBJECT/CONCERN: Disc Does Not Eject From The Digital Disc Player AFFECTED VEHICLE RANGE: MODEL: F-PACE (X761) MODEL YEAR: 2017 VIN: 045000-887416 https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 APPLICABILITY: Vehicles With: InControl Touch Pro 1/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx MARKETS: NORTH AMERICA CONDITION SUMMARY: SITUATION: The digital disc may not eject from the digital disc player or intermittently skips tracks, cycles quickly through tracks, and/or 'locks up.' On-screen commands and eject CD may also fail to operate. An ignition cycle usually temporarily resolves the problem. CAUSE: This may be caused by a software conflict error. Update of the Infotainment Master Controller (IMC) software to latest level and replacement of the digital disc player link lead required. NOTE: Technical Bulletin JTB00552NAS must be completed before performing the Workshop Procedure outlined below. If the update fails to download, perform this Workshop Procedure and then perform the Diagnostic Procedure in Technical Bulletin JTB00552NAS again. ACTION: Should a Customer express this concern, follow the Workshop Procedure below. PARTS: NOTES: An allowance an allowance of $2.60 USD or local equivalent has been provided to cover the cost of the cable ties. Claim using Sundry Code ‘ZZZ001'. An allowance or $3.90 USD or local equivalent has been provided to cover the cost of the felt anti-rattle wiring harness tape. Claim using Sundry Code ‘ZZZ999'. PART NUMBER DESCRIPTION https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 QUANTITY 2/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx PART NUMBER DESCRIPTION QUANTITY T4A16877 Front Link Lead - 505mm 1 T4A16370 Rear Link lead - IMC to Digital Disc Player - F-PACE (X761) 1 T2H15258 Rear Seat Cushion Retaining Clip 3 ZZZ001 150mm Cable Ties $2.60 ZZZ999 Felt anti-rattle tape $3.90 T4N6066 Trim clip - Front/rear treadplate 4 (as required) T4N3543 Trim clip - Lower B-Pillar trim panel 2 (as required) T2R11414 Trim clip - Lower B-Pillar trim panel 2 (as required) TOOLS: Refer to Workshop Manual for any required special tools. WARRANTY: NOTES: InControl® Touch Pro™ may also be referred to as NGI. Use the Jaguar Land Rover claims submission system for Field Service Action program eligibility requiring an Infotainment Master Controller (IMC) software update. If eligible, perform and claim the update as per that program using the latest software. Technical Bulletin JTB00552NAS must be completed before performing the Workshop Procedure outlined below. An allowance an allowance of $2.60 USD or local equivalent has been provided to cover the cost of the cable ties. Claim using Sundry Code ‘ZZZ001'. An allowance or $3.90 USD or local equivalent has been provided to cover the cost of the felt anti-rattle wiring harness tape. Claim using Sundry Code ‘ZZZ999'. NOTES: https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 3/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to JLR claims submission system to obtain the latest repair time. The JLR Claims Submission System requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero. DESCRIPTION TIME (HOURS) SRO CONDITION CODE CAUSAL PART NGI - Link Lead - Renew (with disc drive already removed) 86.51.39 0.1 42 C2D35999 Infotainment Master Controller (IMC) - USB Cable Renew 86.94.97 2.1 42 C2D35999 NOTE: Normal Warranty procedures apply. WORKSHOP PROCEDURE: NOTE: Technical Bulletin JTB00552NAS must be completed before performing the Workshop Procedure outlined below. If the update fails to download, perform this Workshop Procedure and then perform the Diagnostic Procedure in Technical Bulletin JTB00552NAS again. 1 Remove the front left seat (see TOPIx Workshop Manual section 501-10: Seating - Front Seat). 2 Disconnect the battery ground cable (see TOPIx Workshop Manual section 414-01: Battery, Mounting and Cables - General Procedures). 3 NOTE: Repeat this step for both sides. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 4/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the floor console front left and right trim pieces. 4 NOTE: Integrated Control Panel (ICP) may also be referred to as Audio and Climate Control Assembly. Remove the Integrated Control Panel (ICP) (see TOPIx Workshop Manual section 415-01: Information and Entertainment System - Audio and Climate Control Assembly). https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 5/45 8/30/2018 5 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the rear heater control panel. 6 Remove the floor console left trim panel. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 6/45 8/30/2018 7 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Move aside the front and rear left door seals. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 7/45 8/30/2018 8 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Release the left upper B-pillar trim. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 8/45 8/30/2018 9 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the left upper B-pillar trim. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 9/45 8/30/2018 10 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the left lower B-pillar trim. 11 NOTES: Discard the retaining clips. Do not fully remove the rear seat cushion at this stage. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 10/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Release the rear seat cushion retaining clips. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 11/45 8/30/2018 12 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Disconnect the electrical connectors and remove the rear seat cushion. 13 Remove the rear left door treadplate. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 12/45 8/30/2018 14 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Reposition the rear left door aperture seal. 15 Release the rear seat left bolster. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 13/45 8/30/2018 16 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the rear seat left bolster. 17 Loosen but do not remove the scuff plate lower nuts. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 14/45 8/30/2018 18 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Release the lower part of the tailgate seal. 19 Remove the scuff plate trim panel. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 15/45 8/30/2018 20 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Disconnect the loadspace cover support straps. 21 Remove the loadspace cover. 22 NOTE: https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 16/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx If equipped. Remove the left luggage retainer hooks. 23 NOTE: If equipped. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 17/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the left luggage retainer rail. 24 Remove the left luggage compartment side trim hooks. 25 NOTE: https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 18/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx If equipped. Remove the left luggage compartment side trim upper fasteners. 26 NOTE: Extreme care must be taken when removing and installing the trim. Excessive force may result in damage to the component. Remove the left luggage compartment side trim. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 19/45 8/30/2018 27 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the digital disc player, withdrawing the unit to view the wiring harness connections. 28 NOTE: The electrical connectors in this illustration are shown in the original colors to provide clarity. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 20/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Visually inspect the wiring harness A. If the wiring harness is routed as shown, do not replace the harness. Unplug connector 'B' and go to Step 39. If the wiring harness is not routed as shown, go to Step 29. 29 CAUTION: Note the relative positions of the USB 2.0 hub connections before removal. NOTE: The electrical connectors in this illustration are shown in the original colors to provide clarity. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 21/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the electrical connectors from the digital disc player, USB 2.0 hub, and WiFi/Bluetooth™ antennas. 30 CAUTION: Make sure no damage is caused to the wiring harness when removing the spot tape. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 22/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Cut the tape in the position shown. 1 Remove and discard the spot tape and original front link lead 'A'. 31 NOTE: Discard the 2 locking tabs. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 23/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Using a suitable tool, remove and discard the locking tab from the electrical connector at each end of the original USB link lead. 32 NOTE: Only release the electrical connectors from the main black coaxial cable. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 24/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Release the electrical connectors from both ends of the original USB link lead. 1 Discard the original black coaxial USB link lead. 33 NOTE: Retain the 2 locking tabs for later use. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 25/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Use a suitable tool to remove the locking tab from the electrical connector at each end of the new USB link lead. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 26/45 8/30/2018 34 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Release the electrical connectors from both ends of the new USB link lead. Discard the electrical connectors. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 27/45 8/30/2018 35 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Install the replacement black coaxial USB link lead into the original electrical connectors. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 28/45 8/30/2018 36 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Install the locking tabs into the electrical connector at each end of the new link lead. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 29/45 8/30/2018 37 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Apply felt anti-rattle tape around the length of the replacement USB link lead. 38 NOTES: The electrical connectors and wiring in this illustration are shown in their original colors to provide clarity. Make sure the USB link lead is taped to the original harness in the correct orientation. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 30/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Install the new front link lead (A) and use suitable tape secure to the original wiring harness. 39 CAUTION: Make sure no damage is caused to the wiring harness when removing the spot tape. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 31/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Use a suitable tool to remove some of the yellow tape on the IMC rear link lead for access. 40 NOTES: The illustration shows the wiring harness electrical connectors in their original colors as found in the vehicle. Do NOT cut the 2 separate wires colored orange and brown. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 32/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Making sure to NOT cut the 2 separate wires colored orange and brown, cut the main black section of the original IMC rear link lead cable (A). Use the sequence (1 - 2 - 3) in the illustration to remove the remaining cable from the electrical connector 'B' and discard. 41 https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 33/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Using the sequence (1 - 2 - 3) in the illustration, remove the new rear IMC link lead cable from the new electrical connector. Discard the new electrical connector. 42 NOTE: The illustration shows the wiring harness electrical connectors in their original colors as found in the vehicle. Install the new IMC rear link lead cable into the original electrical connector (1). 1 Route the new cable with the main instrument panel harness (2). 43 CAUTION: The connections MUST be installed as shown. Failure to do this may damage the component. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 34/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx NOTE: The electrical connectors in this illustration are shown in the original colors to provide clarity. Install the electrical connectors to the digital disc player and USB 2.0 hub. 44 CAUTION: The connections MUST be installed as shown. Failure to do this may damage the component. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 35/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Install the electrical connectors to the USB 2.0 hub and WiFi/Bluetooth™ antennas as shown 45 Route the new IMC rear link lead cable along the main harness towards the instrument panel. 1 Secure with cable ties in the positions indicated. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 36/45 8/30/2018 46 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Route the new IMC rear link lead cable along the main harness below the floor console. 1 Secure with cable ties in the positions indicated. 47 Remove the rear left floor mat. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 37/45 8/30/2018 48 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the carpet retaining washer. 49 Carefully move aside the rear left floor carpet for access. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 38/45 8/30/2018 50 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Route the new IMC rear link lead cable along the main harness in front of the rear seat base. 1 Secure the cable with cable ties in the positions indicated. 2 Secure the cable with suitable tape to the air duct as indicated. 51 Route the new IMC rear link lead cable along the main harness below the rear door treadplate. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 39/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx 1 Secure the cable with cable ties in the positions indicated. 52 Route the new IMC rear link lead cable along the main harness above the wheel arch. 1 Secure the cable with cable ties in the positions indicated. 53 NOTE: Make sure to only cut the original IMC rear link lead. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 40/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Remove the original IMC rear link lead cable connector from the Infotainment Master Controller (IMC). 1 Cut the cable in a suitable position and discard. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 41/45 8/30/2018 54 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Install the same color connector on the new IMC rear link lead cable (2) to the Infotainment Master Controller (IMC). Route the new cable along the main wiring harness (1) as illustrated from the front of the vehicle. Secure with cable ties in the positions indicated. Any excess cable must be looped and secured as shown. NOTE: The following installation steps are the reverse of removal unless stated otherwise. 55 CAUTION: Make sure the wires are routed correctly when installing the digital disc player. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 42/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Install the digital disc player unit. 56 Install the Integrated Control Panel (ICP) (see TOPIx Workshop Manual section 415-01: Information and Entertainment System - Audio and Climate Control Assembly). 57 Install the battery ground cable (see TOPIx Workshop Manual section 414-01: Battery, Mounting and Cables, General Procedures). 58 59 Install the luggage compartment left trim. NOTE: If equipped. Install the luggage compartment left trim upper fasteners. 60 Install the luggage compartment left trim hooks. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 43/45 8/30/2018 61 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx NOTE: If equipped. Install the luggage retainer left rail. Torque: 24 Nm 62 Install the scuff plate trim panel. 63 Install the lower part of the tailgate seal. 64 Tighten the scuff plate lower nuts. Torque: 10 Nm 65 WARNING: The component(s) may be heavy. Use extra care when handling. Install the spare wheel. 66 Install the loadspace floor panel. 67 Install the rear seat left bolster. 68 Install the rear seat left bolster upper fasteners. 69 Install the rear left door seal. 70 Install the rear left door treadplate panel. 71 NOTE: New seat cushion retaining clips must be used. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 44/45 8/30/2018 JTB00527NAS4 - Disc Does Not Eject From The Digital Disc Player | TOPIx Connect the electrical connectors and install the rear seat cushion. 72 Install the left lower B-pillar trim. 73 Install left upper B-pillar trim. 74 Install the front and rear left door seals. 75 Install the floor console left trim panel. 76 Install the rear heater control panel. 77 NOTE: Repeat this step for both sides. Install the floor console front trims. 78 Install the front left seat (see TOPIx Workshop Manual section 501-10: Seating - Front Seat). 79 Close the doors. https://topix.jaguar.jlrext.com/topix/content/document/view?id=923856 45/45