LTB01108NAS4

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LTB01108NAS4 - InControl® Touch Pro™ Features May Not Function As Expected; Phase 4 Updates | TOPIx
LT B 0 1 1 0 8 N A S 4
TECHNICAL BULLETIN
27 JUN 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.
I N F O R M AT I O N
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01: Information and Entertainment Systems
S U B J E C T/ C O N C E R N :
InControl® Touch Pro™ Features May Not Function As Expected; Phase 4 Updates
AFFECTED VEHICLE RANGE:
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MODEL:
MODEL
YEAR:
VIN:
ASSEMBLY
PLANT:
APPLICABILITY:
Discovery Sport (LC)
2018 Onwards
721748
Onwards
Halewood
Vehicles With: InControl Touch
Pro
Discovery (LR)
2017 Onwards
000523
Onwards
Solihull
Vehicles With: InControl Touch
Pro
Range Rover Evoque
(LV)
2018 Onwards
267153
Onwards
Halewood
Vehicles With: InControl Touch
Pro
Range Rover Velar (LY)
2018 Onwards
700000
Onwards
Solihull
Vehicles With: InControl Touch
Pro
Range Rover Sport
(LW)
2017 Onwards
124031
Onwards
Solihull
Vehicles With: InControl Touch
Pro
Range Rover Sport
(LW)
2017-2018
666892-699998
Solihull
Vehicles With: InControl Touch
Pro
Range Rover Sport
(LW)
2018 Onwards
400000
Onwards
Solihull
Vehicles With: InControl Touch
Pro
Range Rover (LG)
2017-2018
320324-399959
Solihull
Vehicles With: InControl Touch
Pro
Range Rover (LG)
2018 Onwards
500017
Onwards
Solihull
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
A major part of this update is to the look & feel of the single-screen InControl Touch Pro system,
which will change to match that of the InControl Touch Pro Duo system. Once this software
update is completed, it CANNOT be reversed. Refer to the InControl Touch Pro Release Notes
(SDD Phase 4 / PATHFINDER 170) on TOPIx for more information.
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar
Land Rover has developed a software upgrade designed to enhance the robustness of a range of
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system features and functions.
CAUSE:
These may be caused by a software issue. Refer to the InControl Touch Pro Release Notes (SDD Phase
4 / PATHFINDER 170) on TOPIx for a list of issues related to this update.
NOTE:
This software update enables a new InControl® Touch Pro™ feature - Voice control of the
navigation system. In order to utilize this feature, the vehicle owner will need to update their
navigation maps to the latest version. Specific information on how to do this can be found in the
Owner's Handbook.
ACTION:
Should a Customer express any of the concerns listed in the InControl Touch Pro Release Notes (SDD
Phase 4 / PATHFINDER 170), follow the Diagnostic Procedure below.
PA RTS :
No Parts Required
TOOLS:
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

Jaguar Land
Rover-approved
Midtronics battery
power supply

Jaguar Land
Rover-approved
diagnostic
equipment with
latest
PATHFINDER
software
DTSE9G2/32GB
Jaguar Land
Rover-approved
USB memory
device
WARRANT Y:
NOTES:
Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to JLR claims submission
system to obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
DESCRIPTION
SRO
Update ECU - InControl Touch Pro - Phase 2.5 To Phase 4.0
- Without RSE
87.01.50
2.0
42
LR091126
Update ECU - InControl Touch Pro - Phase 2.5 To Phase 4.0
- With RSE
87.01.51
3.3
42
LR091126
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NOTE:
Normal Warranty procedures apply.
S E R V I C E I N F O R M AT I O N - V E H I C L E S W I T H S I N G L E - S C R E E N S Y S T E M :
CAUTION:
Due to this important and irreversible change to the way the customer directly interacts
with their vehicle, retailers must inform the customer of this change to their vehicle before
performing the following update. Perform the update ONLY after the customer is informed
and in agreement.
NOTE:
A major part of this update is to the look & feel of the single-screen InControl Touch Pro
system, which will change to match that of the InControl Touch Pro Duo system. Once this
software update is completed, it CANNOT be reversed.
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
Vehicles with Single-Screen System - current 4-tile look & feel home screen:
A - Media
B - Climate Control
C - Phone
D - Navigation
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
Vehicles with Single-Screen System - updated 3-tile look & feel home screen:
A - Navigation
B - Media
C - Climate Control
D I A G N O S T I C P R O C E D U R E : P AT H F I N D E R
CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected to the
internet at least once every 24 hours.
This procedure requires Pathfinder version 170 loaded or a later version.
The software transfer process can take some time, please be patient. The vehicle ignition will
turn 'OFF' during this transfer which is normal – do not touch the Start/Stop button unless
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instructed to do so.
Before starting, make sure that the Infotainment screens display the 'Home' screen with the
ignition ‘ON’. If not (i.e the display screens show the Jaguar logo or the front screen is blank),
lock the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the ignition ‘ON’ and
check the display screens again.
Do NOT to disturb the Data Link Connector (DLC) connection. Any interruption in connection
between VCI and the DLC connection will result in a failure and may not be recoverable.
Remove all customer USB devices in any of the vehicle front and rear USB ports (as applicable)
before connecting the Jaguar Land Rover-approved diagnostic equipment and starting with
the software update. After successfully completing the update and after disconnecting the
Jaguar Land Rover-approved diagnostic equipment, connect the customer USB devices back
to their original location.
NOTES:
This action will result in the navigation journey ETA share contacts being deleted from the
system. Inform customers that any contacts previously stored in the navigation system (not
phone contacts) will need to be entered again upon completion.
This procedure requires the Jaguar Land Rover-approved USB memory device
DTSE9G2/32GB.
1
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the startup
battery.
2
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with
PATHFINDER version 170 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a
new session.
3
NOTE:
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The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle
out of Transit mode if required.
Follow the on-screen prompts.
4
CAUTION:
At the start of this process, the diagnostic equipment will transfer a large number of
files to the USB memory device. These will then be transferred to the vehicle.
NOTE:
The infotainment screen display will go blank or change color during this update, this is
normal behavior and is to be expected when the software is being updated in the
InControl® Touch Pro™ control module.
Select ECU Diagnostics.
5
Select Infotainment Master Controller [IMC].
6
Select ECU Functions.
7
Select Update - InControl Touch Pro.
8
NOTE:
When the diagnostic equipment is formatting the USB memory device and copying over
the software update package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
socket. The vehicle’s ignition must be ON and the IMC must be ON and fully booted.
This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment.
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1 When all tasks are finished, go to the next Step.
9
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
10
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
1 When all tasks are finished, go to the next Step.
11
CAUTION:
At the start of this process, the diagnostic equipment will transfer a large number of
files to the USB memory device. These will then be transferred to the vehicle.
NOTE:
The infotainment screen display will go blank or change color during this update, this is
normal behavior and is to be expected when the software is being updated in the
InControl® Touch Pro™ control module.
Select ECU Diagnostics.
12
Select Infotainment Slave Controller [ISC].
13
Select ECU Functions.
14
Select Update - InControl Touch Pro.
15
NOTE:
When the diagnostic equipment is formatting the USB memory device and copying over
the software update package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
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socket. The vehicle’s ignition must be ON and the IMC must be ON and fully booted.
This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment.
1 When all tasks are finished, go to the next Step.
16
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
17
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land
Rover-approved USB memory device from the vehicle'.
1 When all tasks are finished, go to the next Step.
18
Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
5 When all tasks are finished, go to the next Step.
19
Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle Touchscreen.
2 Press and hold until you are in 'edit' mode.
If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to
delete everything one by one.
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5 When all tasks are finished, go to the next Step.
20
Select the Settings icon on the vehicle Touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
6 When all tasks are finished, go to the next Step.
21
If the vehicle has navigation journey ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
10 When all tasks are finished, go to the next Step.
22
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
4 When all tasks are finished, go to the next Step.
23
Disconnect the diagnostic equipment and battery support unit from the vehicle.
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Switch the ignition OFF for a minimum of 10 minutes to allow the vehicle modules to shut
down.
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