ZLD-Lexus POL14-

No.:
Warranty Policy Bulletin
POL14-03
Date:
12/10/14
Page:
1 of 11
Distribute to:
 Service Manager
 Warranty Administrator
REVISED 11/9/17
SUBJECT: VOLUNTARY WARRANTY ENHANCEMENT PROGRAM
(ZLD) PHASE 2, 3, & 4 – PARTS REPLACEMENT
AVAILABLE FOR ALL MODELS):
WARRANTY EXTENSION FOR CRACKED AND/OR
STICKY/MELTING DASHBOARDS (INSTRUMENT
PANELS) AS A RESULT OF HEAT OR HUMIDITY, FOR
THE FOLLOWING VEHICLES:
 CERTAIN 2007-2008 MY ES 350
 CERTAIN 2003-2008 MY GX 470
 CERTAIN 2006-2008 MY IS 250/350
 CERTAIN 2007 MY LS 460
 CERTAIN 2004-2006 MY RX 330
 CERTAIN 2007-2009 MY RX 350
 CERTAIN 2005-2008 MY RX 400H
Background
Lexus has received reports where some vehicles may exhibit cracked and/or
sticky/melting dashboards as a result of heat or humidity.
NOTE: The same voluntary Warranty Enhancement Program coverage
described herein is also applicable to certain 2006-2008 MY IS 250/350 and
certain 2007 MY LS 460 vehicles for cracked and/or sticky/melting front and
rear interior door panels as a result of heat or humidity.
In Mid-December, 2014 Lexus announced the reimbursement phase of this
voluntary Warranty Enhancement Program (the “Program”). Since that
announcement, Lexus has been diligently making parts preparations for the parts
replacement phase of this Program. Due to the age, volume, and breadth of the
covered vehicles subject to the Program and the size and complexity of
dashboard manufacturing, Lexus launched the part replacement portion of this
Program in several phases.
Although Lexus increased and has continued to increase production levels, it is
difficult to predict customer demand and where parts need to be shipped to
support customer demand. It is important that dealerships explain to customers
that there still may be a period of time the customer will need to wait before part
replacement can be performed. Please be sure to take this into consideration
when performing customer scheduling.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
12/10/14
REVISED 11/9/17
Page 2 of 11
Applicability
The dashboard and interior door panels are covered under the Lexus New
Vehicle Limited Warranty for 4 years from the date of first use or 50,000 miles
(whichever occurs first). However, Lexus has announced a voluntary Warranty
Enhancement Program to cover parts replacement to address this condition.
Primary Coverage offers the Warranty Enhancement until May 31, 2017,
regardless of mileage.
After the Primary Coverage expires, the Secondary Coverage is applicable for
10 years from the date of first use, regardless of mileage.
Verify VIN applicability for this voluntary warranty enhancement by checking TIS
before completing any repairs.
Direct marketing of this warranty enhancement is strictly prohibited pursuant to
the Lexus Warranty Policy 5.22, “Warranty Solicitation.” Non-compliance with this
policy may result in a claim debit.
This voluntary Warranty Enhancement Program is subject to all of the
terms and conditions set forth in the Lexus New Vehicle Limited Warranty.
For example, damage from abuse, an accident, theft and/or vandalism, or
repairs to vehicles which are currently or were previously titled as “scrap,”
“salvage,” or “dismantled” is not covered by the New Vehicle Limited
Warranty or this voluntary Warranty Enhancement pursuant to Warranty
Policy 4.15, “What Is Not Covered by the Lexus New Vehicle Limited
Warranty”.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
12/10/14
REVISED 11/9/17
Page 3 of 11
Covered Vehicles
Not all vehicles within the specified model years are covered by this voluntary
warranty enhancement. Verify VIN applicability for this voluntary warranty
enhancement by confirming in TIS prior to completing any repairs.
Program Expiration and Claim Filing
Dealers can complete repairs and file warranty claims under the Program after
the Primary or Secondary Coverage expires for a particular vehicle. To do so,
dealers must verify the condition and open and close a repair order for
dashboard replacement due to a sticky/cracked/melting condition before the
Program expires for that particular vehicle. Thus, please assure customers that
Lexus stands behind its vehicles and this Program, and that Lexus will authorize
repairs under this Program after May 31, 2017 or the Secondary Coverage
expires for a particular vehicle, provided that the customer contacted the
dealership to repair his or her vehicle under this Program prior to the end of the
extended coverage.
Please note that many vehicles covered by this Program will become ineligible to
make claims for repair at the end of the Primary coverage period on May 31,
2017. Thus, we request that you carefully review your pending repair list and
ensure that an RO is created for any vehicle that may not receive repair prior to
May 31, 2017.
Dealers are required to enter the previously opened/closed RO open date in the
“Open RO date” field of the “Repair” tab. The RO open date and attached RO
must correspond with the previously opened/closed RO created prior to
coverage expiration and not the RO open date of the actual repair.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
12/10/14
REVISED 11/9/17
Page 4 of 11
Program Expiration and Claim Filing (Continued)
To facilitate faster review, dealers should ensure that documents are legible,
properly oriented (right side up) and indicate (circle or highlight) any pertinent
information (i.e. RO open date, VIN, parts order date, etc.) related to the claim.
LS 460
IS250/350
R&R Rear Door Trim BOTH
sides
R&R Rear Door Trim: Right
OR Left Side (one side)
R&R Front Door Trim BOTH
sides
Models
ES350
RX
330/350/400h
GX 470
R&R Front Door Trim: Right
OR Left Side (one side)
R&R instrument panel
Claim Submission

Opcodes
AHGD0E
Flat Rate
hours
2.7




















AHGD0D
AHGD0F
AHGD0G
AHGD0H
AHGD0J
AHGD0K
AHGD0L
AHGD0M
AHGD0N
AHGD0P
AHGD0Q
AHGD0R
AHGD0S
AHGD0T
AHGD0U
AHGD0V
AHGD0W
AHGD0X
AHGD0Y
AHGD0Z
2.4
2.3
3.2
3.6
3.9
3.6
4.0
4.3
3.8
4.2
4.5
2.0
2.3
2.4
2.3
2.6
2.7
2.5
2.8
2.9

























Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
12/10/14
REVISED 11/9/17
Page 5 of 11
R&R Rear Door Trim
BOTH sides
R&R Rear Door Trim:
Right OR Left Side (one
side)
R&R Front Door Trim
BOTH sides
R&R Front Door Trim:
Right OR Left Side (one
side)
Models
R&R instrument panel
Claim Submission (Continued)


LS 460












IS250/350










Opcodes
AHGD2A
AHGD2B
AHGD2C
AHGD2D
AHGD2E
AHGD2F
AHGD2G
AHGD2H
AHGD2J
AHGD2K
AHGD2L
AHGD2M
AHGD2N
AHGD2P
AHGD2Q
AHGD2R
Flat Rate
hours
0.4
0.7
0.4
0.8
1.1
0.6
1.0
1.3
0.3
0.4
0.3
0.6
0.7
0.5
0.8
0.9
A rental car can be claimed for a maximum of 1 day at $45.00 per day utilizing
sublet type “RT” for Op Codes AHGD0L, AHGD0M, AHGD0P, and AHGD0Q.
Photo Requirements and Parts Retention
Lexus requires photo documentation of removed dashboard assemblies and door
trim panels to be recorded as part of the R.O. documentation for this repair.
Photos must provide perspective image(s) that illustrate the damage.
A photo must also be taken with the odometer in focus and the dashboard in the
background. Photos must be made available for TMS Warranty Department
review upon request.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
12/10/14
REVISED 11/9/17
Page 6 of 11
Photo Requirements and Parts Retention (Continued)
Removed dashboard assemblies and door trim panels must be retained for 1
calendar day after the repair has been completed. Retain a photo of the dash
with the repair order. Dashboard assemblies and door trim panels not requested
for return in PRS or inspection by District Service and Parts Managers (DSPMs) or
Field Technical Specialists (FTS) may be scrapped after 3 calendar days.
Replacement Parts
For some models the replacement part will be a kit 04005-XXXXX part number,
please identify the correct service part in the EPC and then use the chart below
to reference the appropriate kit part number for this program. If there is a kit
part number listed, the service part number will not be accepted for this
program. Dealer should order parts in red only.
Model
ES350
RX
330/350/400h
GX 470
LS 460
IS250/350
Service Part #
55401-33211-C0
55401-33211-E0
55401-33211-J0
55401-48050-C0
55401-48050-E0
55401-48060-C0
55401-48060-E0
55401-48090-B0
55401-48090-C0
55401-48100-B0
55401-48100-C0
55401-60926-C0
55401-60926-C1
55401-60926-E0
55401-60922-C0
55401-60922-C1
55401-60922-E0
55401-50909-C1
55401-50909-C2
55401-50909-E2
55401-50909-E3
55400-53906-C0
55400-53906-E0
Kit Part Number
Description
Qty
PAD SUBASSY,
INSTRUMENT
PANEL
SAFETY
1 as
needed
Not Applicable
04005-14148-C0
04005-14148-E0
04005-14248-C0
04005-14248-E0
04005-14348-B0
04005-14348-C0
04005-14448-B0
04005-14448-C0
04005-14660-C0
04005-14660-C1
04005-14660-E0
04005-14760-C0
04005-14760-C1
04005-14760-E0
04005-14550-C0
04005-14550-C1
04005-14550-E0
04005-14550-E1
04005-14853-C0
04006-73153-C0
04005-14853-E0
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
LS 460
IS250/350
LS 460
Service Part #
POL14-03
12/10/14
REVISED 11/9/17
Page 7 of 11
Kit Part Number
67610-50691-A2
67610-50691-B1
67610-50691-C1
67610-50701-A0
67610-50701-A1
67610-50701-B0
67610-50701-C0
67610-50711-A0
67610-50711-A1
67610-50711-B0
67610-50711-C0
67610-53451-A0
67610-53451-B0
67610-53451-C0
67610-53471-A0
67610-53471-B0
67610-53471-C0
67610-53511-A0
67610-53511-B0
67610-53511-C0
67610-53491-A0
67610-53491-B0
67610-53491-C0
67610-53521-A0
67610-53521-B0
67610-53521-C0
67620-50691-A2
67620-50691-A3
67620-50691-B1
67620-50691-C1
67620-50701-A0
67620-50701-A1
67620-50701-B0
67620-50701-C0
67620-50711-A0
67620-50711-A1
67620-50711-B0
04005-17150-A0
04005-17150-B0
04005-17150-C0
04005-17250-A0
04005-17250-A1
04005-17250-B0
04005-17250-C0
04005-17350-A0
04005-17350-A1
04005-17350-B0
04005-17350-C0
04005-19253-A0
04005-19253-B0
04005-19253-C0
04005-19353-A0
04005-19353-B0
04005-19353-C0
04005-19453-A0
04005-19453-B0
04005-19453-C0
04005-19553-A0
04005-19553-B0
04005-19553-C0
04005-19653-A0
04005-19653-B0
04005-19653-C0
04005-17450-A0
04005-17450-A1
04005-17450-B0
04005-17450-C0
04005-17550-A0
04005-17550-A1
04005-17550-B0
04005-17550-C0
04005-17650-A0
04005-17650-A1
04005-17650-B0
67620-50711-C0
04005-17650-C0
Description
Qty
PANEL ASSY,
FR DOOR
TRIM, RH
1 as
needed
PANEL ASSY,
FR DOOR
TRIM, LH
1 as
needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
IS250/350
LS 460
Service Part #
67620-53461-C0
67620-53481-A0
67620-53481-B0
67620-53481-C0
67620-53521-A0
67620-53521-B0
67620-53521-C0
67620-53501-A0
67620-53501-B0
67620-53501-C0
67620-53531-A0
67620-53531-B0
67620-53531-C0
67630-50B81-A1
67630-50B81-B0
67630-50B81-C0
67630-50D31-A0
67630-50D31-A1
67630-50D31-B0
67630-50D31-C0
67630-50D41-A0
67630-50D51-A0
67630-50D51-C0
67630-50D61-A0
67630-50D61-A1
67630-50D61-B0
67630-50D61-C0
67630-50D91-A2
67630-50D91-B1
67630-50D91-C1
67630-50E01-A2
67630-50E01-B1
67630-50E01-C1
POL14-03
12/10/14
REVISED 11/9/17
Page 8 of 11
Kit Part Number
04005-19753-C0
04005-19853-A0
04005-19853-B0
04005-19853-C0
04005-19953-A0
04005-19953-B0
04005-19953-C0
04005-20153-A0
04005-20153-B0
04005-20153-C0
04005-20253-A0
04005-20253-B0
04005-20253-C0
04005-17750-A0
04005-17750-B0
04005-17750-C0
04005-17850-A0
04005-17850-A1
04005-17850-B0
04005-17850-C0
04005-17950-A0
04005-18150-A0
04005-18150-C0
04005-18250-A0
04005-18250-A1
04005-18250-B0
04005-18250-C0
04005-18350-A0
04005-18350-B0
04005-18350-C0
04005-18450-A0
04005-18450-B0
04005-18450-C0
Description
Qty
PANEL ASSY,
FR DOOR
TRIM, LH
(CONT.)
1 as
needed
PANEL ASSY,
RR DOOR
TRIM, RH
1 as
needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
Model
IS250/350
LS 460
IS250/350
Service Part #
67630-53241-A0
67630-53261-A0
67630-53261-B0
67630-53261-C0
67630-53281-A0
67630-53281-B0
67630-53281-C0
67640-50D31-A0
67640-50D31-A1
67640-50D31-B0
67640-50D31-C0
67640-50D41-A0
67640-50D41-B0
67640-50D51-A0
67640-50D51-C0
67640-50D61-A0
67640-50D61-A1
67640-50D61-B0
67640-50D61-C0
67640-50D91-A2
67640-50D91-B1
67640-50D91-C1
67640-50E01-B1
67640-50E01-C1
67640-53241-B0
67640-53261-A0
67640-53261-B0
67640-53261-C0
67640-53281-A0
67640-53281-B0
67640-53281-C0
POL14-03
12/10/14
REVISED 11/9/17
Page 9 of 11
Kit Part
Number
04005-20353-A0
04005-20453-A0
04005-20453-B0
04005-20453-C0
04005-20553-A0
04005-20553-B0
04005-20553-C0
04005-18550-A0
04005-18550-A1
04005-18550-B0
04005-18550-C0
04005-18650-A0
04005-18650-B0
04005-18750-A0
04005-18750-C0
04005-18850-A0
04005-18850-A1
04005-18850-B0
04005-18850-C0
04005-18950-A0
04005-18950-B0
04005-18950-C0
04005-19150-B0
04005-19150-C0
04005-20653-B0
04005-20753-A0
04005-20753-B0
04005-20753-C0
04005-20853-A0
04005-20853-B0
04005-20853-C0
Description
Qty
PANEL ASSY,
RR DOOR
TRIM, RH
(CONT.)
1 as
needed
1 as
needed
PANEL ASSY,
RR DOOR
TRIM, LH
1 as
needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
12/10/14
REVISED 11/9/17
Page 10 of 11
Ancillary Parts
CSP ZLD also provides coverage for the replacement of certain ancillary parts
related to the covered components, such as necessary clips, vents, etc., that are
damaged as a result of the CSP repair. Ancillary parts will be covered if they are
needed to complete the CSP and were un-damaged prior to repair. Dealers
should take care as much as possible to remove these parts without damage.
In the event that additional replacement parts are necessary, they must be
claimed on the ZLD claim. Photo documentation of damaged ancillary parts is
required and must be recorded as part of the R.O. documentation for this repair.
Photos must provide perspective image(s) that illustrate the damage. Photos
must be made available for TMS Warranty Department review upon request.
In the event of an extended back order on ancillary parts, please contact
your DSPM or region representative for claim filing instructions.
Technical Instructions (Repair Procedures)
Technical instructions can be found in the applicable Technical Service
Information Bulletin (TSIB), please refer to the table below for additional TSIB
information.
Model
ES 350
RX 330/350/400h
GX 470
IS250/350
LS 460
TSIB Number
L-SB-0011-15
L-SB-0041-15
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Warranty Policy Bulletin
POL14-03
12/10/14
REVISED 11/9/17
Page 11 of 11
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for repairs to address a cracked and/or
sticky/melting dashboard as a result of heat or humidity, please have them mail a
copy of their repair order, proof-of-payment, and proof-of-ownership* to the
following address for reimbursement consideration:
Lexus, A Division of Lexus Motor Sales, U.S.A., Inc.
Lexus Customer Assistance Center L201
19001 South Western Avenue
Torrance, CA 90509
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 6-8 weeks for processing.
*Please refer to the Reimbursement Checklist attached to the sample owner letter for required
documentation details.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.