B330416
Service Bulletin Details
Public Details for: B330416
"service action: replace rear-axle differential this service information bulletin supersedes si 33 04 16 dated august 2016 the vehicle delivery stop has been lifted.. The rear differential emits a loud noise. Manufacturing defect in the rea
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Page 1 of 10 SI B33 04 16 Rear Axle September 2016 Technical Service SERVICE ACTION: REPLACE REAR-AXLE DIFFERENTIAL This Service Information bulletin supersedes SI 33 04 16 dated August 2016 The vehicle delivery stop has been lifted. Please perform the procedure the next time the vehicle is in the shop. MODEL F06 (M6 Gran Coupe) F10 (M5) F12 (M6 Convertible) F13 (M6 Coupe) F80 (M3) F82 (M4) F83 (M4 Convertible) F87 (M2 Coupe) SITUATION The rear differential emits a loud noise. CAUSE Manufacturing defect in the rear differential limited slip clutch pack. This may cause, in certain driving situations, excessive noise from the rear differential. AFFECTED VEHICLES This Service Action involves certain M2 Coupe, M3 Sedan, M4 Coupe and Convertible, M5 and M6 (Gran Coupe, Convertible, and Coupe) produced from May 12, 2016 through July 4, 2016. Vehicles which require this Service Action to be completed will show it as “Open” when checked either in AIR, the "Service Menu" of DCSnet (Dealer Communication System) or with the Key Reader. You may receive some vehicles from the ports affected by this campaign that show the campaign as still open. CORRECTION Replace the rear axle differential. Alternatively, the center may release the vehicle to the customer prior to repairs, provided the customer signs the disclosure attached to this bulletin. Note: When applicable, this repair will have to be performed when an https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 2 of 10 affected vehicle arrives at your center for their Running-in Check at 1,200 Miles. PROCEDURE Step One Refer to the following attached repair instruction information: z M5 and M6: RA REP 33 10 016 - Replacing the rear axle differential. z M2, M3 and M4: Refer to the attached repair procedure (REP 33 10 017 R&R Diff F8x Updated 8-22.pdf) in this SIB (do not use ISTA) Note: This Repair procedure has been modified to expedite repairs. During the repair, when releasing rear differential Hexagonal collar bolt M14x1.5x125 (PN 33 17 7 852 488), make sure that the bolt’s hex head does not show any marks indicating previous removal. In case bolt M14x1.5x125 (1) has been removed (torque released) previously, it needs to be replaced together with 4 sub-frame Torx screws M12x60 (PN 33 30 2 284 642). Note: Use the following Repair Instructions in ISTA for the preliminary repair work: z 18 00 018 Removing and installing complete exhaust system (S55) z 33 21 000 Removing and installing/replacing left or right output shaft z 33 32 175 Removing and installing/ replacing left or right rear reinforcement strut Step Two Attention: Rear Axle Differential Follow-up Fluid Service after Assembly Replacement These vehicles require “follow-up” fluid replacement service after the replacement of the rear axle differential assembly, please perform and submit as outlined below: A. Rear axle differential is replaced “before” vehicle delivery to the first customer (New in-stock Vehicle) https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 3 of 10 • After vehicle delivery, the rear axle differential fluid replacement service is included in with performing the “Service - running-in check” at 1,200 miles (Labor operation 00 00 600). • Claim this (“A”) under the BMW Maintenance Program. • BMW recommends not exceeding the first 2,400 miles before performing the Service running-in check. B. Rear axle differential replaced “after” the Service – running-in check has already been performed • Please notify the customer when they pick-up their vehicle they will need to bring the vehicle back to have a follow-up rear axle differential fluid service performed after the next 1,200 miles have elapsed. • Invoice this rear axle differential fluid service (”B”) under the original Service Action Campaign Defect Code (“00 33 99 01 00”) as described in the Warranty Information section below. Note: Defect Code 00 33 99 01 00 will not show “open” after the prerequisite repair for replacing the rear axle differential is “submitted and credited.” PARTS INFORMATION Please monitor the DCS messages for the parts ordering procedure. F8x produced up to 06/28/2016 Identifying the 8 090 464 differential: Check the number of splines on the old/new differential. The correct differential has 35 splines (1) COMMON PARTS F8X (M2/M3/M4) produced up to 06/28/2016 Part number Description Quantity 33 10 8 090 464 Rear-axle differential with lock 1 46 53 8 534 589 ISA bolt with washer 1 https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 4 of 10 33 32 6 760 380 Multi-purpose nut 4 31 10 6 769 907 Bolt with washer 2 18 30 7 613 551 External Torx 2 07 11 9 904 024 Hexagon nut 4 07 11 9 904 793 Hexagon screw with washer 2 33 41 1 133 785 Collar nut 2 33 14 1 206 439 Circlip 2 33 32 6 760 668 Self-locking collar nut M12X125-10ZNS3 2 31 10 6 768 886 Hexagon nut with collar M14X1.5-10 ZNS3 2 33 32 6 779 785 Eccentric bolt M14X105-10.9 1 33 30 6 784 802 Eccentric bolt M12X1.5-10 ZNS3 1 F87 (M2) ADDITIONAL PARTS 18 30 7 620 349 V-clamp (M2) 1 33 30 7 857 294 Torx bolt with washer (M2) 2 F80, F82, F83 (M3, M4) ADDITIONAL PARTS 18 30 7 597 650 Collar nut M8 (M3/M4) 4 18 30 7 851 168 Seal (M3/M4) 2 07 11 9 906 292 Hex bolt M12X1.5X80 10.9 (M3 M4) 4 F8x produced from 06/29/2016 Identifying the 8 090 473 differential: Check the number of splines on the old/new differential. The correct differential has 27 splines (1) https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 5 of 10 COMMON PARTS F8X (M2/M3/M4) produced from 06/29/2016 Part number Description Quantity 33 10 8 090 473 Rear-axle differential with lock 1 31 10 6 769 907 Bolt with washer 2 18 30 7 613 551 External Torx 2 33 14 1 206 439 Circlip 2 33 41 1 133 785 Collar nut 2 07 11 9 904 793 Hexagon screw with washer 2 07 11 9 904 024 Hexagon nut 4 33 32 6 760 380 Multi-purpose nut 4 46 53 8 534 589 ISA bolt with washer 1 33 32 6 760 668 Self-locking collar nut M12X125-10ZNS3 2 31 10 6 768 886 Hexagon nut with collar M14X1.5-10 ZNS3 2 33 32 6 779 785 Eccentric bolt M14X105-10.9 1 33 30 6 784 802 Eccentric bolt M12X1.5-10 ZNS3 1 F87 (M2) ADDITIONAL PARTS 18 30 7 620 349 V-clamp (M2) 1 33 30 7 857 294 Torx bolt with washer (M2) 2 F80, F82, F83 (M3, M4) ADDITIONAL PARTS 18 30 7 597 650 Collar nut M8 (M3/M4) 4 18 30 7 851 168 Seal (M3/M4) 2 07 11 9 906 292 Hex bolt M12X1.5X80 10.9 (M3 M4) 4 Part number Description Quantity 33 10 8 090 474 Rear-axle differential with lock 1 33 32 6 760 374 Collar nut 2 F06, F1x https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 6 of 10 07 11 9 906 460 Bolt with washer 2 26 11 7 526 322 External Torx screw with ribbed teeth 6 33 17 6 760 336 Hexagon screw with washer 1 31 20 6 795 249 Collar bolt with compression spring 2 33 32 6 768 354 Hexagon screw with collar 8 33 14 1 206 439 Circlip 2 18 30 7 597 650 Collar nut M8 4 26 11 7 527 475 Hex bolt M12X1.5X71-ZNS3 3 26 12 7 536 563 Self-locking nut M12X1.5-10 ZNS3 3 07 11 9 906 034 Screw 8X35 4 07 11 9 902 906 Hex bolt with washer M8X18-Z1-ZNS3 4 07 11 9 905 147 Hex bolt with washer M10X25-10-9ZNS3 4 07 11 9 905 655 Hex bolt M10X40-10-9ZNS3 6 33 30 6 787 062 Combination nut M14X1.5-10ZNNV 1 33 50 6 779 488 Hex bolt M14X105 ZNS3 1 33 20 7 572 719 Reinforcement D=10.5MM/ZNS3 3 Part number Description Quantity 83 22 2 357 992 Final-Drive Gear Oil MSP/A (1000ml) As needed Bulk Materials WARRANTY INFORMATION Reimbursement for this Service Action will be via normal claim entry utilizing the following information: Part One - Replacing the Rear Axle Differential Defect Code: 0033990100 Completion “before” vehicle delivery to the customer or the vehicle is already in the workshop Labor Operation: Labor Allowance: Description: https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 7 of 10 00 64 671 (F10) 48 FRU; (F06) 50 FRU; (F12) 52 FRU; (F13) 53 FRU Replacing the rear axle differential (Plus work) 00 64 671 (F87) 59 FRU; (F80; F82, F83) 64 FRU Replacing the rear axle differential (Includes wheel alignment) (Plus work) Or: Completion after vehicle delivery to the customer Labor Operation: Labor Allowance: Description: 00 64 147 (F10) 50 FRU; (F06) 52 FRU; (F12) 54 FRU; (F13) 55 FRU Replacing the rear axle differential (Main work) 00 64 147 (F87) 60 FRU; (F80, F82, F83) 66 FRU Replacing the rear axle differential (Includes wheel alignment) (Main work) Part Two - Rear Differential Fluid Service Situation “A” (Under the BMW Maintenance Program after the First 1,200 Miles) Defect Code: 85 99 05 01 MP Standard Scope Labor Operation: Labor Allowance: Description: 00 00 105 Refer to KSD2 Service – standard scope (Main work) Defect Code: 85 99 00 88 MP Running-in Check at 1,200 Miles Labor Operation: Labor Allowance: Description: Refer to KSD2 Service – running-in check (includes oil change in rear final drive/rear axle differential) (Center oil chamber) And: 00 00 600 BMW recommends not exceeding the first 2,400 miles before performing the Service - running-in check. https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 8 of 10 Or: Situation “B” (Under the original Service Action Campaign/ Running-In Check Previously Performed and Claimed) Defect Code: 00 33 99 01 00* Labor Operation: Labor Allowance: Description: Refer to KSD2 Oil change in rear final drive (Center oil chamber) (Main work) and replace the rear sub frame bolts* Refer to KSD2 Oil change in rear final drive (Center oil chamber) (Plus work – Vehicle is already in the workshop) and replace the rear sub frame bolts* 00 11 259 Or: 00 11 559 * Replace sub frame bolts according to VIN list only. Note: *Campaign Defect Code 00 33 99 01 00 will not show “open ” after the prerequisite repair for replacing the rear axle differential is submitted and credited. However, this follow-up fluid service can still be claimed and submitted under the special Campaign Defect Code as outlined above. Performed this service after the next 1,200 miles have elapsed. And: Sublet – Bulk Materials (For Part One and Two) Sublet Code 4 Reimbursement for the repairrelated bulk materials (BMW part See sublet reimbursement numbers, please do not use the calculation below part numbers for claim submission) Sublet reimbursement calculation for claiming the “used quantities” of repair-related bulk materials (BMW part numbers) is at dealer net plus your center’s handling. Enter this material cost in sublet and itemize the amount on the repair order and in claim comment https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 9 of 10 section. Overlapping Labor – Associated and/or Other Repairs If invoicing KSD2 flat rate labor operation codes for the additional repair work results in overlapping labor being claimed, please invoice work time labor operation 00 50 000 for the additional time (FRU) minus the overlap instead. When work time labor operation 00 50 000 is used for work that will be claimed under a different defect code, separate punch times are required. Work time labor operation code 00 50 000 is not considered a Main labor operation. On the repair order and in the claim comment section, please identify the labor operations that labor operation code 00 50 000 replaces and itemize the claimed FRU amount. CUSTOMER INFORMATION FOR CUSTOMERS WHOSE VEHICLES ARE EITHER AT THE PORT OR AT THE DEALER AND CANNOT BE DELIVERED As part of ongoing quality control, BMW has initiated a service campaign to replace the rear differential in certain BMW M models. Under extreme driving conditions it was determined that a noise may originate from the vehicle’s limited slip clutch pack. FOR CUSTOMERS WHO HAVE TAKEN DELIVERY AND HAVE QUESTIONS Can I drive my vehicle aggressively before the repair? You can use your vehicle in all driving conditions. In case of an excessive, groaning noise coming from the area of rear differential during aggressive (tight) turns, contact your BMW service center. Details about the wearing out prematurely (time/mileage/noise, etc) - what details can we share? We do not have a defined time/mileage for a discs wear to start developing. It depends on a driving style and road conditions. How many vehicles have had premature wear? Only one known case from factory testing Is this a safety issue? Not a safety issue How will I be made aware when the parts are available for my car? Parts = Your Dealer will contact you to schedule an appointment. How long will it take for the parts arrive? Parts = We are receiving parts on a weekly basis. To complete all vehicles it might take two months. What’s going on? At BMW, we are committed to maintaining a level of automotive excellence that exceeds your expectations. As part of ongoing quality control, BMW has initiated a service campaign to replace to rear differential in certain BMW M models. Under extreme driving conditions it was determined that a noise may originate from the vehicle’s limited slip clutch pack. Can I continue to drive my car? YES https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016 Page 10 of 10 When will it be repaired? Due to a unforeseen delay in obtaining replacement parts, we anticipate that vehicle repairs will be completed by the end of October. We greatly appreciate your patience! Is this a recall? This is a Technical Campaign to be implemented at the next customer visit to the workshop. If customer complains about noise from rear of vehicle: Suggest that the customer have the vehicle looked at by their authorized local BMW center. ATTACHMENTS View PDF attachment B330416RearAxleDifferentialDisclosure. View PDF attachment REP 33 10 017 R&R Diff F8x Updated 8-25. [ Copyright ©2016 BMW of North America, Inc. ] https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/36... 10/7/2016