PIC6239N

Bulletin No.: PIC6239N
Published date: 10/8/2018
Preliminary Information
PIC6239N Bolt EV (BEV2) High Voltage Battery Exchange
Models
Brand:
Chevrolet
Model:
Bolt EV
Model Years:
2017 - 2019
VIN:
from
All
Engine:
to
All
All
Transmissions:
All
Involved Region or Country North America
Condition
As part of our ongoing quality improvement process e ective as of 11/11/2016, the
Drive Motor Battery for the 2017 Bolt EV are being placed on restriction through the
General Motors Technical Assistance Center (TAC). The dealership must call TAC to
establish a TAC case number and authorization to order the Rechargeable Energy
Storage System (RESS). TAC or Engineering will then provide guidance if internal
components should be replaced or if the RESS should be replaced. If a battery pack
it is to be replaced, the dealer would have to contact the Battery Service Center
(BSC) to order the Drive Motor Battery Pack with an approved TAC Case number.
Cause
New battery case will be reviewed by TAC and Engineering
Correction
Please review the latest version of 18-NA-236 for ordering battery sections.
NOTE: The High voltage battery Part Number or Li-Ion Section Parts Numbers should not be entered on the
Warranty Claim. The Chevrolet Bolt EV Drive Motor Battery may also be referred to as the Rechargeable Energy
Storage System (RESS).
Please review all of the information provided below prior to contacting the General Motors Technical Assistance
Center (TAC) @ 877-446-8227
(U.S.) or in Canada 1-800-263-7740
(English) or 1-800-263-7960
(French) to review case details.
IMPORTANT: Prior to calling TAC, please make sure to collect the required information and complete the
diagnosis provided in the recommendations portion of this PI. Completing the diagnostics and obtaining all
required information will minimize downtime, multiple calls to TAC, misdiagnosis, or unnecessary component
replacement.
1. Do not clear codes prior to capturing data. GDS2 Session Log Freeze Frame & Failure Records should be
reviewed prior to clearing any DTCs or performing any programming. Regardless if DTCs are current, history or
G.S.I. repair procedure gives direction to remove any internal components or perform programming,
2. It may be necessary to road test the vehicle through several drive cycles with GDS2 installed in an attempt to
capture relevant data in the GDS2 Session Log while attempting to duplicate the concern.
3. The GDS2 Session Log should include a Vehicle Wide DTC Check with Module ID Information, any relevant
failure records, and module data from the Hybrid Powertrain Control Module 2 (HPCM 2), Battery Energy Control
Module (BECM) while attempting to duplicate the customer’s concern in certain conditions or driving habits. TAC
or Engineering may request that you e-mail the GDS2 Session Logs to them for immediate review.
4. This information, along with the Battery Identi cation Number (BIN) and the 4 digit battery capacity number.
5. You will need to record the BIN (Hybrid/EV Battery Pack Identi cation Number) and supply it to TAC when
ordering a battery. The battery has a 16 digit Battery Identi cation Tag (B.I.N.) that is located on the right side of
the battery. Can be seen without removing the battery.
The following items should be reviewed and followed by the dealership technician.
- A GDS2 Session Log with Freeze Frame Data, Vehicle Wide DTC Check with Module ID Information, any Battery
Energy Control Module (BECM) or HPCM2 data menus, will normally be requested by TAC or Engineering.
- Guidelines for honoring this exchange program are being strictly enforced. To obtain a replacement Drive Motor
Battery, the servicing Bolt EV technician must provide customer complaint and conditions as mentioned in this
document.
- If the failure is due to one of the non-serviceable components, the battery will be exchanged.
- Whenever performing battery repairs it is imperative that fasteners are torqued to speci cation and that G.S.I.
procedures are followed.
DANGER: Always perform the High Voltage Disabling procedure prior to servicing any High Voltage component or
connection. Personal Protection Equipment (PPE) and proper procedures must be followed. The High Voltage
Disabling procedure will perform the following tasks:
1. Identify how to disable high voltage.
2. Identify how to test for the presence of high voltage.
3. Identify condition under which high voltage is always present and personal protection equipment (PPE) and
proper procedures must be followed.
CAUTION: Before working on any high voltage system, be sure to wear the following Personal Protection
Equipment:
1. Safety glasses with appropriate side shields when within 50 feet of the vehicle, either indoors or outdoors.
2. Certi ed and up-to-date Class "0" Insulation gloves rated at 1000V with leather protective gloves.
3. Visually and functionally inspect the gloves before use.
4. Wear the Insulation gloves at all times when working with the Drive Motor Battery assembly, whether the
system is energized or not. Failure to follow the procedures exactly as written may result in serious injury or
death.
1. Call GM TAC to establish a TAC case. The latest version of PIP4902 can be used to email the GDS2 Session Log
that may need further review by TAC or Engineering. If a component has been identi ed as one of the allowable
internal battery repairs, instructions will be provided to the dealer. It is imperative that the technician has
completed all available Bolt EV training including hands-on training as well as have all the required dealer
equipment, and all Personal Protection Equipment (PPE) is up to date.
2. After the data is reviewed, TAC will advise the dealer to order an exchange Drive Motor Battery through the
Battery Service Center (BSC) in order to have it shipped to your dealership. Using he Tac Case for reference.
Dealers are now asked to order packs and sections directly from the GM Battery Service Center by calling 1-83333 GM BSC (1-833-334-6272).
This is the information that the dealer will need to Provide Speirs when calling to order a Battery
Dealer Name: __________________
Dealer Code: _________________________
Shipping Address: ______________________________________
Contact At Dealership (include phone#): _____________________
Dealerships Preferred Dealer Delivery Time/Date for Dealer Forklift Operator (Must be within 24 hours of the
order time)
Hours of operation: _________________
Does Dealership Need Delivery Truck to have Lift gate: Y/N
RO #: ____________________________________
Part #:____________________________________
Battery Type: _______________________________
VIN #_________________________
TAC Case #_______________________
Return BIN # (From Battery)_________________________
Customer Complaint: ¬¬____________________________________
Odometer Reading: ____________________________
4 digit battery capacity number______________
3. After verifying that the high voltage systems are disabled, remove battery assembly per SI procedures.
IMPORTANT: The Battery pack has two ground straps that are attached to the battery. ONLY remove the ground
straps that are attached to the battery. The new battery will NOT come with the 2 ground straps already attached.
IMPORTANT: The exchange unit will be shipped without coolant. As part of the battery removal process, all
coolant should be drained from the drive motor battery.
Follow G.S.I. procedure for proper coolant type, ll and coolant bleed procedures. After the Battery has been
removed from the vehicle (see G.S.I. procedure), and before placement into the shipping container, prepare the
battery for return by performing the following:
1. Install Coolant plugs (2) in coolant lines. Coolant plugs can be removed from the new service battery assembly
and installed in the returned battery. Additional coolant plugs (GM P/N 22770854) can be ordered if they are
needed.
2. Install the Manual Service Disconnect (MSD) Cover. The MSD cover can be removed from the new service
battery assembly and installed in the returned battery. Additional MSD covers (GM P/N 22989605) can be ordered
if they are needed. The MSD lever should remain with the vehicle and not be returned with the battery assembly.
3. Install the High and Low Voltage Connector Covers. The covers can be removed from the service battery and
installed on the returned battery. In order to properly prepare the used battery for shipping and to insure safe
shipment, all of the above steps must be followed.
CAUTION: With the Drive Motor Battery on the EN 48244 Support Table, slowly raise the support table to the
vehicle. Use a punch or alignment tool to get the Drive Motor Battery into position. Avoid making contact with the
front of the drive motor battery with the body so damage does not occur to the studs that are used to attach the
aero panels upon nal installation.
DANGER: The High Voltage Drive Motor Battery must be protected when outside of the vehicle. This is why the
battery must be immediately placed in the original shipping container.
4. Follow current SI Procedure to complete installation of the Drive Motor Battery.
IMPORTANT: Programming steps: (Please carefully review steps 1-5).
1. Perform K16 Drive Motor Generator Battery Energy Control Module (BECM) programming when replacing the
Drive Motor Battery. This will also program the Module Balance Boards (MBBs) and Current Sense Module (CSM)
which may take approximately four minutes.
2. Turn the ignition o , disconnect all devices, close the door and allow the vehicle to enter a sleep cycle (fully
power down) for at least two minutes.
3. After SPS programming the BECM, follow current SI procedure. Using GDS2, select Control Functions, perform
the Hybrid / EV Pack Capacity Reset and then Battery Capacity Relearn in Hybrid Powertrain Control Module 2.
4. When SI procedures are complete, you will have to drive the vehicle in Sport Mode with the vehicle in Low Gear
for approximately 5 miles (8 km). This will pack the most energy in the battery during charging and regeneration
and exercises the coolant valves and pumps. When performing the 5 mile (8 km) drive cycle, drive vehicle in
slalom (side to side motion) to purge any air from the battery pack cooling plates. After the drive cycle, check for
codes and top o the coolant system.
IMPORTANT: Low coolant or the incorrect coolant could result in internal battery or coolant heater damage
5. Follow current SI Procedure to complete installation of the Drive Motor Battery and fully charge Drive Motor
Battery before delivering the vehicle to the customer.
DANGER: The High Voltage Drive Motor Battery must be protected when outside of the vehicle. This is why the
battery must be immediately placed in the original shipping container.
STORAGE GUIDELINES:
1. Store the Drive Motor Battery at.
2. Store the Drive Motor Battery in an environmentally protected area.
3. Maintain the Drive Motor Battery at room temperature.
4. Protect the Drive Motor Battery from exposure to liquids.
5. Protect the Drive Motor Battery from physical damage.
6. Store the Drive Motor Battery in a limited-access area.
DANGER: Failure to follow these guidelines may result in serious injury or death.
PARTS RETENTION AND RETURNS UNITED STATES SERVICE AGENTS Only
All Li-Ion drive motor batteries and battery sections need to be returned for possible refurbishment. If the
batteries are not returned within 30 days, the dealer will be charged back the value of a replacement battery.
These charges are substantial. There are two di erent ways the Li-Ion drive motor battery or battery section
could be returned.
Note: For Bolt EV Drive Motor Battery returns, please follow the Warranty Parts Center (WPC) process.
1. Oklahoma City Determination Center: If you do not receive a WPC special request within 3 days of
completing the repair contact CCA Logistics CCA Logistics (810-866-9300 )
[email protected]. It is expected that the majority of batteries will go thru this process.
2. Warranty Parts Center (WPC): A Special Parts Return Request will be faxed or e-mailed to you with proper
shipping instructions/location. You must use the BOL that is sent to you. Do NOT wait for the warranty
claim to be processed before returning the failed used drive motor battery. WPC guidelines below:
Do NOT send a battery back without a Special Parts Return Request.
DO NOT ship drive motor batteries directly to the WPC.
Do NOT return battery in any other container than the container (cocoon) that the new/refurbished
battery was delivered in. The removed unit must be returned complete in the original exchange
shipping container. Refer to the speci c drive motor battery exchange bulletin in eSI for the
vehicle being repaired.
Note: Failure to return the battery or battery section by the due date will result in the dealership being debited
the entire warranty claim (parts and labor) as well as assessment for the value of the failed pack.
Note: If you do not receive a direction of where to ship the battery or battery section back, verify that you do not
have an existing open WPC Request. If you don’t have a WPC Special Part Request via fax or e-mail from WPC,
contact CCA Logistics (810-866-9300
[email protected] for shipping instructions and the
proper paper work in order to return the failed Drive Motor Battery or battery section.
Oklahoma City Determination Center Shipping Instructions:
Note: Never ship a damaged or compromised battery without prior approval. All hazardous materials must be
shipped in accordance with all local, state, and federal laws.
1. Disable the high voltage at the drive motor generator battery. Refer to High Voltage Disabling. Refer to eSI.
2. Remove the Drive Motor Battery from the vehicle as outlined in Drive Motor Generator Battery
Replacement in eSI.
3. Tighten any fasteners that were loosened or removed during Drive Motor Battery removal to the original
torque speci cation.
4. Remove any plastic shipping plugs or covers from the new unit and install them on the Drive Motor Battery
to be returned.
5. Place a copy of the repair order with technician comments. The bill of lading and customs papers (for cross
border shipments) should also be inserted into the plastic envelope. Remove the original shipping label and
attach the plastic envelope with the return shipping label on it to the container.
6. Place the Drive Motor Battery into the shipping container and attach the completed return shipping tag to
the Drive Motor Battery Cocoon.
Determination Center Shipping Address
Spiers New Technologies
50 NE 42nd St
Oklahoma City, Oklahoma 73105-2201
XPO 810-866-9300 (To setup shipment of return core)
Battery Service Center 833-334-6272 (for BSC assistance)
WPC Shipping Instructions:
1. The Special Parts Request will provide a request number. This request number must be placed in the
outside shipping envelope along with the TAC Case number. Dealers need to place a new envelope inside
the battery cocoon TAC Case #, along with a copy of the Job Card (RO) including the technician’s comments,
DTCs, diagnostics, and completed "Battery Product Feedback Form”.
2. The bill of lading and customs papers (for cross border shipments) should also be inserted into the outer
plastic envelope. Remove the original shipping label and attach the plastic envelope with the return
shipping label on it to the container. Failure to place this information both outside and inside the battery
shipping container may delay the processing of your return. Do not ship a battery back without an o cial
WPC Request.
3. Label the outside of the shipping container with the Part Return request number and the TAC case
reference number. Refer to latest version of 99-00-89-019 for detailed shipping information
4. Contact Central Transport at 586-467-1900 for pick-up of removed battery. If lift gate service is necessary,
please request it at the time of arranging pick-up service. The number is also on the BOL that is sent to you
from WPC.
5. Have the driver sign the bill of lading. Retain a copy of the signed bill of lading and attach your copy to the
original repair order. This will be your proof of returning the Drive Motor Battery.
6. Ship the battery Third Party Prepaid Freight Collect with appropriate paperwork to address provided.
Once the battery is shipped, please e-mail [email protected] with tracking number and Special Parts Return
Request Number
Canadian Shipping Instructions:
Canadian Dealers should follow the steps below to return a failed battery:
1. Submit a type 4 core return for the battery. A core return tag along with a core return application will be
generated at your servicing PDC and sent to you.
2. Place the core return tag on the outside of the battery container (cocoon).
3. Complete the required return hazardous goods shipping paperwork (302C form)
4. Leave the labeled container (cocoon) along with the necessary shipping documents in the area within your
dealership which you would normally use for your material/core returns. The DDS carrier will pick up this battery
core along with your normal returns. If your dealership is not serviced by a DDS carrier you will need to return
this battery via LTL (similar to how you would return other parts).
5. A x a 8.5 x 11 asher on the cocoon with the following information in large bold letters so the DDS carrier can
identify the package correctly including the TAC Case #, VIN, destination and description. For example:
Bolt EV Battery TAC case #____________ VIN ________________
SHIP TO LG (TROY, MI, USA) VIA CROSS DOCK
6. Canadian Dealers do NOT return batteries to the ESC or to the WPC.
7. Contacts: Rob Carlyle – CCA at 905-644-5385 or Kris Muller CCA at 905-644-5159
CANADIAN SERVICE AGENTS ONLY:
All Bolt EV batteries must be returned with completed documentation including battery return worksheets with
TAC Case Number and VIN.
NOTE: Failure to return the battery will result in the dealership being debited the entire warranty claim (parts and
labor.) For dealers in Canada, the return of failed batteries will be handled as outlined in Parts Bulletin GMP2013081.
PARTS INFORMATION:
No Part Number should be entered for exchange components. Applicable miscellaneous items such as coolant
should be added to the part allowance amount and claimed in the Parts Cost column and not included in the Net
Amount (DMN) column of the warranty claim.
SHIPPING PREPARATION:
1. Disable the high voltage at the drive motor generator battery. Refer to High Voltage Disabling.
2. Remove the Drive Motor Battery from the vehicle as outlined in Drive Motor Generator Battery Replacement in
G.S.I.
3. Tighten any fasteners that were loosened or removed during Drive Motor Battery removal to the original
torque speci cation.
4. Remove any plastic shipping plugs or covers from the new unit and install them on the Drive Motor Battery to
be returned.
5. Write the TAC case reference number on the drive motor battery assembly in a visible location.
6. Write the TAC case reference number on the repair order.
7. Place the Drive Motor Battery on the cradle into the shipping container.
8. Dealers need to place a new envelope inside the battery crate with completed Bolt EV Battery Exchange
information including the TAC Case #, along with a copy of the Job Card (RO) including the technician’s comments,
DTCs, and diagnostics. It is recommended that this be taped to the battery inside the crate.
9. It is important to package the Drive Motor Battery upon return exactly as the new Drive Motor Battery was
received. Zinc-Plated Steel Lag Screws for Wood, 5/16" Diameter, 2-1/2" Length are used to secure the battery
pack to the crate base. The dealership must also use banding straps to secure the battery to the container base.
The container top or “bonnet” must also be banded to the container base as pictured below. Notify Technical
Assistance if banding equipment is not available at the dealership.
Example of NOT OK
4. Tie strap is not on.
3. Painted outside lines do not Match.
The lid still goes on but the structural rigidity of the cocoon is compromised. If another battery is stacked on top
the cocoon with the backwards lid, it could collapse.
Example of OK
2. Tie strap is in place and tight.
1. Painted outside lines match.
Parts Information
Description
Part Number
QTY
A4 HV Drive Motor Battery
24286782 FSU 24289550
1
Warranty Information
Labor Operation
5031030
Description
Drive Motor Battery Replacement and
Shipping Preparation
Labor Time
Use Published Labor
$500.00
Operation Time
Version History
Version
Net
Admin
Allowance
11
Created on 12/15/2016
2/1/2017 updated to change shipping Address
4/10/2017 to update Administrative Details
5/18/2017 to update return shipping and add 2018 model year
8/29/2017 to add Canada battery return
9/25/2017 to update Part Information
2/1/2018 to update part number and Administrative Details
4/17/2018 to update the Shipping preparation info.
5/24/2018 to update Administrative Details
6/12/2018 to update Shipping Information
7/10/2018 to Remove getting the BIN from GDS.
8/21/2018 to Remove the battery sections and internal parts.
9/14/2018 to update wording in the ordering process.
10/08/2018 to update Model 2019
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