B011615

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SI B01 16 15
Warranties
November 2015
Warranties
This Service Information bulletin supersedes SI B01 16 15 dated July 2015.
designates changes to this revision
SUBJECT
An "Add Engine Oil" Check Control Message Displays
MODEL
All
SITUATION
Prior to a “Due” engine oil service, a customer may contact your center or arrive at your workshop
stating the vehicle is displaying a message to “add engine oil” to the crankcase.
To assist your center in helping these customers and increase their satisfaction, this bulletin
provides a procedure for addressing this concern.
This new procedure becomes effective with repair order/claim dates on or after August 17, 2015.
PROCEDURE
When a vehicle arrives at your center, as described in the “Situation” above, please perform a key
read to evaluate the vehicle’s current “Key Data” through the ISPA Light application.
If the “Engine oil” Service task:
• Shows “Recommended” in the Service status “field,” or it
• “Qualifies” to be performed based on the “60-day Bundling” procedure (See SI B01 06 13).
Perform the “Engine oil” Service task and “reset” the CBS data.
If the “Engine oil” Service task does not qualify to be performed:
• Top-up the engine oil in the crankcase.
Submit for the quantity of engine oil needed as outlined below in the Warranty Information section.
PARTS INFORMATION
Part Number
Description
Quantity
As applicable*
BMW Engine Oil (1 liter )
As needed
*Please refer to SI B11 01 15 and/or the BMW Chemical Program for information on the
recommended engine oils.
Your center’s standard BMW Maintenance program parts reimbursement rate applies.
WARRANTY INFORMATION
Covered under the terms of the BMW Maintenance Program when it is “active” on the vehicle.
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Reimbursement for the procedure outlined above, parts only with no labor, will be via normal claim
entry utilizing the following information:
Defect Code:
87 11 01 00 MP
Topping Up Engine Oil
Expedited Engine Oil Top-up Service Procedure
To speed up this process, there is no need to open a Repair Order and get the customer’s
signature “at the time” the top-up service is performed.
To help with claim submissions, when claiming for these reimbursements, maintain a VIN list
of the engine oil top-ups performed that contains at least the following information:
VIN (Last seven)
Service Advisor
Top-Up Date
Quantity
Part Number
AB12345
John Smith
9/1/2015
2 Liters
83 21 2 365 946
CD23456
Bob Jones
9/2/2015
1 liter
83 21 2 365 949
Periodically, based off this list:
•
•
Create and open a RO “for each specific VIN” for which an engine oil top-up service
was “performed on” (a customer’s signature is not required for this repair alone); then
Create a corresponding DCSnet claim for the reimbursement.
The above process is not mandatory, the process is only being provided to help your
center expedite the oil top up process when the customer is at your center.
The standard 30-day claim submission policy, based on the date of top-off was performed, still
applies unless otherwise required by state law.
Centers using Bulk Supply Engine Oil
Please refer to SI B01 09 15 for claiming the one-tenth liter part numbers for claim submission (1
liter = 10 “one-tenths”).
[ Copyright ©2015 BMW of North America, Inc. ]
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