BMWSEP0114

BMW
P
1-111-TJNUM_1234567-111-2-333-444-555-666
Customer Name 1
Customer Name 2
Address 1
Address 2
City State ZIP
t
August 2014
This “Important Limited Warranty Information” applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of WBANB535X01234567.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
777-3000-0714
Towards that end, BMW is extending the limited warranty for the Supplemental Restraint
System’s (SRS) front passenger air bag seat occupancy sensor (OC3) mat on the
above referenced vehicle to:
15 years without mileage limitation, as determined by your vehicle’s original
in-service date.
This “component-specific” limited warranty extension applies to defects in materials and
workmanship and is transferable to any subsequent purchaser of your BMW vehicle.
This is notice of a “limited warranty extension” only. This is not a notice of a
Recall or Service Action.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
bmwusa.com
If a repair is required during the extended limited warranty coverage period, eligible work
performed by an authorized BMW center in the United States (including Puerto Rico) will be
completed free of charge.
In the event your vehicle’s Supplemental Restraint System/Air Bag malfunction indicator is
illuminated, please contact your nearest authorized BMW center in the U.S or Puerto Rico to
schedule an appointment for inspection, diagnosis and repair.
Your authorized BMW center will review the scope of repair covered by the limited warranty
extension. Diagnosing and repairing other unrelated issues is not covered under this
warranty extension.
The integrity of our products is essential to BMW’s success and our customers’ trust.
We are determined to exceed your expectations and hope this warranty extension further
enhances your ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2014 OC3 Mat
Previous Customer-pay Repair Reimbursement – Limited Warranty Extension
BMW of North America, LLC
August 2014
VIN WBANB535X01234567
Under this extended limited warranty, BMW of North America, LLC will provide
reimbursement for eligible customer-pay repairs performed prior to the release of
this customer notification.
If you previously paid for a repair that you believe would now be covered under this limited
warranty extension, please submit your reimbursement request online
at www.BMW-RP.com.
To initiate the online process, you will be asked to attach PDF files of the required
documentation as outlined in the reimbursement checklist on the next page.
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2014 OC3 Mat
P.O. Box 561089
Dallas, TX 75356
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please
call 1-844-857-0341.
For all other questions, please contact BMW’s Customer Relations and Services via email at
[email protected] or via telephone at 1-800-831-1117.
Please have your 17-character Vehicle Identification Number (VIN) available and include the
VIN with all communications.
B-ELWR 2014 OC3 Mat
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of
the following documentation and include your VIN, name, address and your preferred
contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all
repairs*
*For repair orders containing multiple repair line items, only the specific line item
expenses that relate to the component that is covered by this extended limited
warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining a repair’s eligibility for reimbursement:
Please use the following questions to review your repair order documentation prior to
submitting a reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility's diagnosis?
3. What did the repair facility do to correct the concern?
B-ELWR 2014 OC3 Mat