2052498.1

Field campaign
Topic
Market area
Brand
Transaction No.
Campaign number
Note
Type
US code
Tailgate hinge bolt (SC18/14)
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2052498/1
EB11
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2017 E
4V1* 2018 E
4V1* 2019 E
*
*
*
*
*
*
*
*
*
Chasssis numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SJA
*
4V *
*
C
011118 023694
Documents
Document name
master.xml
EB11
Tailgate hinge bolt (SC18/14)
Transaction No.: 2052498/1
Notes
Repair instructions
Technical background
The tailgate hinge bolt to the body can experience torque relaxation
Remedy
On the affected vehicles the tailgate hinge bolt to the body must be replaced on both hinges
Customer notification
Customers do not need to be informed directly of this campaign. Please ensure that all affected vehicles are checked and repaired during a service
visit. You should also inform your new and used Car Sales Departments so that the vehicles affected can be checked, and if necessary repaired
immediately and not just prior to sale
Warranty accounting instructions
Warranty type
710 or 790
Labour operation code
55 66 42 99 (up to 24th October 2018)
55 66 42 00 (from 25th October 2018)
Damage Service Number
EB11
Damage Code
00 66
Time
30TU
Criteria ID
01
Genuine parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre
Parts supply
Part Number
Description
Quantity
N 107 884 01
Bolt
2
Parts despatch control
Not applicable
Repair instructions
Notes
Technical background
The tailgate hinge bolt to the body can experience torque relaxation
Check
If the vehicle is not already listed as repaired in ‘Repair history’ (in Elsa Pro) check the vehicle has the RED paint mark applied to the new bolts as
shown in Figure 3. In the event that the campaign has not been applied, please carry out the required work in accordance with these instructions
Genuine parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre
Work
Replace the tailgate hinge bolt
Replace the affected bolt on both tailgate hinges
Remove the Roof end trim panel
Rep Gr. 70 → Roof trim → Headlining – To remove and refit → Roof end trim panel – Removal
Replace the highlighted old bolt (Figure 1) with the highlighted new bolt N 107 884 01 (Figure 2) on both tailgate hinges
Tightening torque for new bolt:
20 Nm + 90°
The bolt must be tightened to 20Nm + 90° and no more
The bolt must be replaced if re-torque is required
Figure 1
Figure 2
Identification
On completion apply a RED paint mark to each of the new bolts (Figure 3). The presence of the RED paint mark confirms campaign completion
Figure 3