N47

September 2015
Dealer Service Instructions for:
Customer Satisfaction Notification N47
Rear Structural Enhancement
Models
1999 – 2004
(WJ) Jeep® Grand Cherokee
IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this repair on these vehicles before retail
delivery. Dealers should also perform this repair on vehicles in for service.
Involved vehicles can be determined by using the VIP inquiry process.
Subject
The aftermarket trailer hitch on about 1,443,000 of the above vehicles may
adversely affect the rear structure performance during certain low speed rear
collisions.
Repair
Vehicles equipped with a trailer hitch must be inspected and replaced if required.
NOTE: The initial inspection process can be done by write up personnel in the
write up area. Vehicles found without a trailer hitch can be immediately
returned to the customer.
 Copyright 2015, FCA US LLC, All Rights Reserved
(wah)
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 2
Parts Information
Part Number
Description
CBXTN471AA
Hitch, Trailer
CBXTN472AA
Hex Head Bolt Package
Each package contains the following components:
Quantity
Description
6
Bolt, Hex Head
CBXTN473AA
Trailer Hitch Installation Package
Each package contains the following components:
Quantity
Description
1
1
12
12
Bezel, Fascia Opening
Template, Paper
Pin, Plastic Push
Rivet, Plastic
CBXTN474AA
Trailer Hitch-to-Skid Plate Brace Package
Each package contains the following components:
Quantity
Description
2
4
Brace, Trailer Hitch-to-Skid Plate
Nut, Hex
Each dealer to whom vehicles in the notification were assigned, will receive
enough trailer hitches and bolt packages to service about 20% of those vehicles.
Part Number
Description
68264812AA
Bracket, 7-Pin Trailer Hitch Wiring Connector
(only required for vehicle with seven pin electrical connector)
Special Tools
The following special tool is required to perform this repair:
 2015805140
Gauge, Trailer Hitch Clearance
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 3
Service Procedure
A. Inspect for Trailer Hitch in Write-up Area
NOTE: The initial trailer hitch inspection can be done by write up personnel
in the write up area. Vehicles without a trailer hitch can be immediately
returned to the owner. See the “Completion Reporting and Reimbursement”
section of this recall for special claims processing information.
Visually inspect the rear of the vehicle:
 If the vehicle does not have a trailer hitch, no further action is required.
Return the vehicle to the customer.
 If the vehicle has a factory installed trailer hitch, no further action is
required. Return the vehicle to the customer.
 If the vehicle has an aftermarket trailer hitch, the vehicle will require
additional inspection. Continue with Section B: Inspect the Trailer Hitch.
REAR
FASCIA
AFTERMARKET TRAILER
HITCHES HANG BELOW
THE FASCIA
Figure 1 – Aftermarket Trailer Hitch
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 4
Service Procedure (Continued)
B. Inspect the Trailer Hitch
1. If the aftermarket trailer hitch mounts under the fascia (Figure 1), replace the
trailer hitch assembly. Continue with Section C. Replace Aftermarket
Trailer Hitch.
2. If the aftermarket trailer hitch has a cutout in the fascia for the trailer hitch,
check for clearance with special tool 2015805140. Use the following procedure
to check the clearance:
a. Lift the vehicle on a hoist.
b. Place the special tool between the back of the trailer hitch receiver and the
skid plate:
 If the tool fits between the trailer hitch receiver and the skid plate, no
further action is required (Figure 2). Lower the vehicle from the hoist
and return the vehicle to the customer.
 If the tool will not fit between the trailer hitch receiver and the skid plate
(receiver is too close to the skid plate), the trailer hitch must be replaced.
Continue with Section C. Replace Aftermarket Trailer Hitch.
FUEL TANK
SKID PLATE
SPECIAL TOOL
2015805140
TRAILER HITCH
RECEIVER
Figure 2 – Measure the Clearance Between the Trailer Hitch Receiver and the Fuel Tank
Skid Plate
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 5
Service Procedure (Continued)
C. Replace Aftermarket Trailer Hitch
1. Lift the vehicle on the hoist.
2. For vehicles with trailer hitch
wiring, detach the wiring and/or
connector from the trailer hitch.
OUTER PLASTIC
RIVETS
3. Remove
and
discard
the
aftermarket trailer hitch from the
vehicle.
4. Cut out the paper template that
came with the trailer hitch
installation package.
FASCIA CENTER
PLASTIC RIVETS
Figure 3 – Fascia Center Plastic Rivets
5. Remove and save the two fascia center plastic rivets (Figure 3).
6. Install the paper template onto the fascia (Figure 4). Use original plastic rivets
to locate the paper template on the fascia.
7. Trace the inside edge of the template onto the fascia (Figure 4).
PAPER
TEMPLATE
GREASE
PENCIL
REAR FASCIA
ORIGINAL PLASTIC RIVETS USED TO
LOCATE THE TEMPLATE ON THE FASCIA
Figure 4 – Install Template and Mark Hole Location on Fascia
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 6
Service Procedure (Continued)
TEMPLATE
OUTLINE
TIN SNIPS
Figure 5 – Cut Out Trailer Hitch Opening in Fascia
8. Remove and discard the paper template.
9. Remove and save the two fascia outer plastic rivets (Figure 3).
10. Using tin snips or equivalent, carefully cut out the trailer hitch opening on the
fascia by following the line made in Step 7 of this procedure (Figure 5).
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 7
Service Procedure (Continued)
REAR
FASCIA
SPLASH
SHIELD
Figure 6 – Right and Left Rear Wheel Opening Splash Shield (left side shown)
11. Remove and save the right and left
rear wheel opening splash shields
(Figure 6).
REAR FASCIA
12. Remove and save the two fascia
retaining nuts inside the right and
left wheel opening (Figure 7).
NOTE: The studs may unscrew
from the fascia instead of the
nut coming off the studs. Should
this happen, leave the studs and
nuts attached to the vehicle and
during fascia installation, screw
the studs back into the fascia.
Figure 7 – Two Fascia Retaining Nuts
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 8
Service Procedure (Continued)
13. Carefully remove all remaining
fascia fasteners and remove the
fascia from the vehicle.
FUEL TANK SKID
PLATE BRACE
FUEL TANK
SKID PLATE
14. For vehicles equipped with fuel
tank skid plate braces, remove
and discard the original braces
(Figure 8).
15. With the help of an assistant,
place the new trailer hitch into
position and install the six
retaining bolts (Figure 8). Tighten
the bolts to 75 ft. lbs. (101 N·m).
Figure 8 – Skid Plate Brace
NEW TRAILER
HITCH
TWO MAN
OPERATION
Figure 9 – With the Help of an Assistant, Install the Trailer Hitch
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 9
Service Procedure (Continued)
REAR QUARTER
PANEL FASCIA
RETAINING SLOTS
Figure 10 – Flatten Fascia Retaining Body Slots
16. Using a rubber hammer, flatten
the fascia retaining body slots
on right and left rear quarter
panels (Figure 10).
TRAILER HITCH
STUD SIDE
FUEL TANK SKID
PLATE SIDE
CAUTION: The fascia will
not fit tight against the
quarter panel if the fascia
retaining body slots are not
flattened out.
17. Install new fuel tank skid plate
braces (Figure 11).
FUEL TANK SKID
PLATE BRACE
STUD
Figure 11 – Fuel Tank Skid Plate Braces
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 10
Service Procedure (Continued)
REAR
FASCIA
Figure 12 – Rear Fascia
18. Install the rear fascia onto the vehicle (Figure 12).
19. Remove the rear wheels and tires from the vehicle.
20. Install the rear wheel opening splash shields.
21. Install the rear wheels and tires.
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 11
Service Procedure (Continued)
FASCIA BEZEL
REAR FASCIA
NEW TRAILER
HITCH
Figure 13 – Correctly Installed Fascia Bezel
22. Install the two original outboard rivets at the bottom of the rear fascia
(Figure 13).
23. Place the trailer hitch fascia opening bezel into position and install the two
original lower rivets (Figure 13).
24. With the trailer hitch fascia opening bezel in position on the fascia, drill the top
center hole using a ¼ inch (6.35 mm) drill bit and install one plastic push pin
(Figure 13).
25. Drill the remaining holes around the trailer hitch fascia opening bezel and
install the plastic push pins (Figure 13).
26. For vehicles with trailer hitch wiring, install trailer wiring as required.
27. Lower the vehicle from the hoist and return the vehicle to the customer.
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 12
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by Chrysler to record Customer Satisfaction Notification
service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number
Time
Allowance
Inspect for a trailer hitch in write up area
13-N4-71-81
No Charge
Additional trailer hitch
inspection by technician
13-N4-72-81
0.2 hours
Inspect and replace trailer hitch
13-N4-71-82
1.4 hours
13-N4-71-50
0.2 hours
Related Operation
Transfer trailer hitch wiring to
new trailer hitch
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete claim processing instructions.
FOR VEHICLES THAT WERE INSPECTED IN THE WRITE UP AREA:
Enter “INSPECT” in the part number section of your claim with a quantity of
one (1). Enter $5.00 WITH NO MARK-UP for reimbursement of trailer hitch
inspection performed in the write up area.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Customer Satisfaction Notification N47
Rear Structural Enhancement
Page 13
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners
to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
N47 CUSTOMER SATISFACTION NOTIFICATION
REAR STRUCTURAL REINFORCEMENT
In accordance with Rear Structural Reinforcement Customer Satisfaction Notification N47
(CSN N47), certain Jeep® Grand Cherokee vehicles with a trailer hitch require, free of charge,
an inspection and repair if necessary.
DOES YOUR VEHICLE HAVE A TRAILER HITCH?
Please review the figures below to determine if your vehicle is equipped with a trailer
hitch and if so which kind. For further assistance to determine if your vehicle has a trailer
hitch and which kind, contact our Customer Care Hotline at 1-866-814-1480 or visit
www.myJeepAuto.com.
VEHICLE INFORMATION
YOUR SCHEDULING OPTIONS
1. YOUR BEST OPTION CALL THE
CUSTOMER CARE HOTLINE:
1-866-814-1480
Monday through Friday, 7 a.m. to 6 p.m. CST.
2. CALL YOUR JEEP® DEALER
[3]
After you complete your inspection with
an authorized Jeep® Dealer, simply visit
www.MyJeepAuto.com to fill out the
Prepaid Card Registration form to get your
$100 Visa® Prepaid Card (see back for details).
FIGURE 1. After-market
installed trailer hitch
(Hitch is located below the bumper)
Call our Hotline to
schedule an inspection.
Parts will be available
by September 15, 2015
FIGURE 2. Factory or MOPAR
installed trailer hitch
(Hitch is incorporated in the bumper)
Call our Hotline or visit
www.myJeepAuto.com to confirm
your vehicle meets N47 requirements
to maintain the value of your vehicle
FIGURE 3. No trailer hitch
Call our Hotline or visit
www.myJeepAuto.com to
confirm your vehicle meets N47
requirements to maintain the
value of your vehicle
SCHEDULE YOUR FREE INSPECTION AND
GET A $100 VISA® PREPAID CARD
If you have an after-market installed trailer hitch (Figure 1), we will inspect your vehicle and
install an Original Equipment Manufacturer (OEM) trailer hitch, free of charge[1]. If your
vehicle looks like Figure 1 and thus requires an inspection, you will receive a $100 Visa
Prepaid Card[2] for your time to address this CSN N47 inspection and potential repair work.
If your vehicle requires a repair after the inspection, the repair work will take about two
hours to complete. Additional time may be necessary depending on service schedules.
Chrysler recommends you remove the ball & ball mount whenever your vehicle is not
actually in use of towing. Parts will be available by September 15, 2015. We can schedule
your service appointment at that time.
For your convenience, we have provided 2 easy ways, listed to the left, to schedule your
inspection and potential repair and to receive your $100 Visa Prepaid Card.
Thank You,
Customer Care, Jeep® Recall Resolution Team
PLEASE, WE NEED TO HEAR FROM YOU. CALL OUR CONVENIENT
HOTLINE TODAY AT 1-866-814-1480
DEALERSHIP INSTRUCTIONS: Please inspect and repair if necessary according to the N47 CSN instructions.
If it is determined that the condition of your vehicle does not allow the installation of a Chrysler OEM trailer hitch or replacement mounting bolts, your vehicle will be
returned and you will be advised what, if any, repairs are needed before the installation can be performed.
[2]
The $100.00 Visa® Prepaid Card will be mailed to you 4–6 weeks after the completion of your vehicle inspection, and warranty claim submission by the authorized dealer. The
Visa Prepaid Card is not redeemable for cash or usable at any ATM. Your card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards can be
used at any merchants that accept Visa debit cards within the United States and US territories.
[3]
If you are scheduling your inspection directly through your Jeep Dealer and not through our Customer Care Hotline, simply visit www.MyJeepAuto.com to get your $100 Visa
Prepaid Card (see back for details).
[1]
©2015 FCA US LLC. All rights reserved. Jeep is a registered trademark of FCA US LLC.
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