PC650_PC655 - Fr

CAMPAIGN
BULLETIN
QUALITY ACTION
Free Oil Change
Specific Vehicles Subject to the Takata Recall
Reference: PC650_PC655
Date: October 9, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
Campaign
ID:
PC650
Affected Models/Years:
Affected
Population:
MY2001-03 Maxima
MY2002-04 Pathfinder
PC655
Dealer
Inventory:
SERVICE
COMM
Activation
date:
NA
October 9, 2018
Stop Sale
In Effect
166,806
82,459
MY2002-06 Sentra
398,387
MY2007-11 Versa H/B and
Sedan
219,937
NO
*****Detailed Information*****
To help accelerate repair completions on specific populations of vehicles recalled for the
Takata airbag, Nissan is offering a special incentive for certain populations of affected
vehicles for a limited time. The expiration date for this offer is December 31, 2018.
Nissan is offering a complimentary oil change for participating customers free of charge.
Nissan Consumer Affairs will be outreaching to these eligible owners directly, but dealers
may also offer this incentive to eligible owners found on your retailed vehicle open
campaign report if their VIN has PC650 or PC655 applied in Service Comm or DBS National
Service History – Open Campaign.
*****What Dealers Should Do*****
1. Dealers should verify if vehicles are eligible for this complimentary oil change using
Service Comm or DBS National Service History – Open Campaign I.D. PC650 or PC655.

The free oil change should only be performed if the Takata recall campaign
has been performed first or at the same time as the oil change.
NOTE: Customers should be informed that this free oil change offer is timelimited. Owners may redeem this free oil change offer at any point from the date of
Takata repair until December 31, 2018. SERVICE COMM will be deactivated on January
1, 2019, and the offer will expire at that time.
2. The service department should submit the free oil change offer and Takata recall repairs
as two separate campaign repair claims. Once the oil change claim has been submitted
and paid, the offer will no longer display in Service Comm.
PC650_PC655 | Original Document
Campaign ID
PC650
PC655
Description
OP Code
Maxima Free Oil Change & Filter
PC6500
Pathfinder Free Oil Change & Filter
PC6501
Versa Free Oil Change & Filter
PC6550
Sentra Free Oil Change & Filter
PC6551
FRT
0.3
Dealers may also claim the following parts: oil filter, washer drain, and up to five
(5) quarts of Nissan genuine/bulk oil.
***** Release Schedule *****
Owner
Notification
 Nissan Consumer Affairs outbound call center will begin contacting

customers via telephone in October 2018, to offer them a
complimentary oil change if they go to a dealer to have the Takata
campaign completed.
Dealers may also reach out to customers directly to offer this incentive
on any vehicle active in SERVICE COMM for campaign ID PC650 or
PC655.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check SERVICE COMM or DBS National Service History –
Open Campaign using the appropriate Campaign I.D. for the campaign status on each
vehicle falling within the range of this special incentive offer which for any reason enters the
service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
What is the reason for this action?
A.
To help accelerate repair completions on specific populations of vehicles recalled for
the Takata airbag, Nissan is offering a special free oil change incentive for certain
populations of affected vehicles for a limited time. The expiration date for this
offer is December 31, 2018.
Q.
When will vehicle owners be notified?
A.
Nissan Consumer Affairs outbound call center will begin contacting customers via
telephone in October 2018, to offer them a complimentary oil change if they go to
a dealer to have the Takata campaign completed.
PC650_PC655| Original Document
Q.
Will I have to take my vehicle back to the selling dealer to obtain this free
oil change offer?
A.
No, any Nissan dealer can extend this offer to customers active for PC650 or PC655
in SERVICE COMM even if the Takata repair is completed at a different dealer.
Q.
What model year vehicles are involved?
A.
Specific groups of model Year 2001-03 Nissan Maxima, 2002-04 Pathfinder, 2002-06
Sentra, 2007-11 Versa Sedan and Hatchback active for campaign ID PC650 or PC655
in SERVICE COMM.
Revision History:
Date
October 9, 2018
Announcement
Original
Purpose
New campaign announcement
PC650_PC655| Original Document