BMWOCT0114

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Sunroof Glass Shattered While Driving
Thursday, October 02, 2014 1:15:30 PM
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October 01, 2014
Technical Service
October 31, 2014
DCSnet Message
Important
Sunroof Glass Shattered While Driving
Message Recipients:      Service Managers, Shop Foremen, and Technicians
Message Text:
Situation: The sunroof glass shatters for no apparent reason.
Vehicles affected: All with sunroof
Cause: The root cause is not known.
Field:
In order to understand and identify the root cause of the situation, we are looking for parts for
analysis. We are requesting the complete sunroof cassette in cases where the sunroof glass broke
or shattered while driving.
If there is a vehicle in your service center with this complaint, please perform the following:
1) Inspect the vehicle and sunroof for any signs of outside influence (rock, stone impact, etc.).
2) If the sunroof glass exploded on its own, the edge where the glass broke will be pointed up
towards the sky.
3) Submit a PuMA Info Only case with pictures attached.
4) Replace the complete sunroof cassette.
5) Do not discard/scrap the defective part.
6) Further details regarding the defective part will be provided or received via the Warranty System.
Sincerely,
Lul Ramkissoon
[email protected]
Attachments:
No Attachments No Attachments
Recipients:
MINI Passenger Cars, Service, All Regions, All Areas, All Departments, All Personnel
BMW SAV (Light Trucks), Service, All Regions, All Areas, All Departments, All Personnel
BMW Passenger Cars, Service, All Regions, All Areas, All Departments, All Personnel