18N01-S1

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
September 13, 2018
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf
Refrigerant
Special R-1234yf Refrigerant Service Information
New! REASON FOR THIS SUPPLEMENT
Service Action Update: Dealers are no longer required to return the refrigerant recovery tanks.
Refer to updated Attachments IV and V.
PROGRAM TERMS
This is a one-time repair program and DOES NOT apply to vehicles outside of New Vehicle Limited
Warranty. Coverage is automatically transferred to subsequent owners.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Expedition
2018
Kentucky Truck
January 2, 2018 through February 6, 2018
Navigator
2018
Kentucky Truck
January 2, 2018 through February 6, 2018
Affected vehicles are identified in OASIS.
REASON FOR THIS PROGRAM
This program provides special service instructions, loaner equipment, and rental assistance to
expedite the repair of affected vehicles equipped with R-1234yf A/C refrigerant, which may be
contaminated.
NOTE: DO NOT connect an A/C recovery machine or pressure gauges to the vehicle unless directed
by this article, as damage to the equipment may result.
SERVICE ACTION
If a vehicle equipped with R-1234yf refrigerant, with a build date between January 2, 2018 and
February 6, 2018, exhibits a lack of A/C cooling with no associated DTCs, or requires recovery of R1234yf A/C refrigerant to complete a service repair, dealers are to obtain the equipment from Ford
Motor Company necessary to evacuate the A/C system. Once the refrigerant has been evacuated,
dealers will replace the A/C components identified in this bulletin and recharge the system following
the instructions in Attachment III. This includes, but is not limited to damage caused by collision or
other. This service must be performed at no charge to the vehicle owner.
NOTE: To obtain the loaner equipment, dealers are to submit a VIN-specific contact via the Special
Service Support Center (SSSC) web contact site. Follow the on-line instructions and complete the
bailment agreement. The SSSC web contact site can be accessed through the Professional
Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report
screen or listed under the SSSC tab.
 Copyright 2018 Ford Motor Company
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters will not be mailed for this program.
New! ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Dealer Bailment Agreement
Attachment V:
Contaminated Refrigerant Recovery Loaner Equipment User Instructions
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2018 Ford Motor Company
ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
OASIS ACTIVATION
OASIS will be activated on July 20, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Vehicles with cancelled warranties are not eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to ten days for a comparable rental vehicle. The rental rate for
Expedition is $60.00 per day, and Navigator is $72.00 per day. Rentals will only be reimbursed for the
days the vehicle is at the dealership for part replacement. Prior approval for more than ten rental
days is required from the SSSC via the SSSC Web Contact Site.
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize
the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
• Fuel fill
• Gift Card for the client’s favorite restaurant
• Transportation assistance
• Courtesy pick-up and delivery of client vehicles
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this
service in owner mailings. Reference EFC06196, Lincoln Loyalty Program Announcement for
additional details.
 Copyright 2018 Ford Motor Company
ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
CLAIMS PREPARATION AND SUBMISSION
• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS)
online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(18N01) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line
from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
• Provision for Misc. Expense: Motorcraft Refrigerant.
o Program Code: 18N01
o Misc. Expense: OTHER
o Amount: Actual cost up to $315.00
•
•
For rental vehicle claiming, the rental rate for Expedition is $60.00 per day, and Navigator is
$72.00 per day. Enter the total amount of the rental expense under Miscellaneous Expense
code RENTAL.
For Lincoln Client Special Handling, reference EFC06196, Lincoln Loyalty Program
Announcement and EFC04165, Lincoln Loyalty Rental Claims for Requirements and Claiming
Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same
Repair Order.
 Copyright 2018 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
LABOR ALLOWANCES
Description
Labor
Operation
Labor
Time
Expedition 4X2: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure
18N01B
12.9
Hours
Expedition 4X4: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure
18N01C
13.1
Hours
Navigator 4X2: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure
18N01D
14.2
Hours
Navigator 4X4: Evacuate Contaminated Refrigerant, Replace
affected A/C Components Following The Service Procedure
18N01E
14.4
Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity
Claim
Quantity
Condenser
1
1
JL1Z-19703-AB
Compressor
1
1
DS7Z-19B596-A
Compressor Assembly Gasket
1
1
HL3Z-19849-C
Thermostatic Expansion Valve
1
1
HL3Z-19B596-A
O-Ring Kit
1
1
HL3Z-19867-M
Compressor Inlet Line
1
1
JL1Z-19972-AA
Compressor Outlet Line
1
1
JL1Z-19A834-BA
Thermostatic Expansion Valve Manifold and Tube
Assembly
1
1
JL1Z-19E631-AA
Compressor Outlet Jumper Line
1
1
HL3Z-19850-GF
Dual Zone Evaporator Case (Only For Dual Zone
Climate Control)
1
1
HL3Z-19850-FF
Single Zone Evaporator Case (Only For Single Zone
Climate Control)
1
1
JL1Z-19867-CA
Rear Evaporator Rear Outlet and Inlet Line (Short
Wheel Base Only)
1
1
JL1Z-19867-DA
Rear Evaporator Rear Outlet and Inlet Line (Long
Wheel Base Only)
1
1
YN-33-A
Refrigerant
JL1Z-19850-AG
Rear Climate Control Housing Assembly
Part Number
Description
HL3Z-19712-A
 Copyright 2018 Ford Motor Company
Claim as
MISC. OTHER
1
1
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
W520514-S440
Catalytic Converter Nut
4
4
W520114-S442
Transmission Crossmember Support Hex Nut
4
1
W714418-S439
Transmission Crossmember Support Bolt
2
1
W717218-S442
Steering Column Hex Flanged Bolt
1
1
W719352-S451
Front Seat Bolt
4
1
W718633-S451
Rear Front Seat Bolt
4
1
W716538-S450B
Nut And Washer Assembly – Hex (Navigator Only)
2
1
W712250-S437
Bolt (Navigator Only)
2
2
W711140-S900
Transmission Mount Bolt (4x2 Only)
3
3
W718353-S900
Transmission Mount Bolt (4x4 Only)
4
1
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2018 Ford Motor Company
ATTACHMENT IV
Page 1 of 6
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
FORD MOTOR COMPANY
EQUIPMENT LOAN AGREEMENT
RECITALS
A.
Ford is willing to lend to Borrower certain equipment ("Equipment") described in Paragraph 1 hereof
for the purpose of recovering contaminated R-1234yf refrigerant on a Ford or Lincoln vehicle.
B.
Borrower is willing to accept the Equipment and use it for the purpose and in accordance with the
terms and conditions of this Agreement.
TERMS & CONDITIONS
1.
Bailment. Ford and Borrower agree that this Agreement shall constitute a bailment of the
Equipment to Borrower. Ford hereby lends the following Equipment to the Borrower to be held and
used by Borrower, as a Bailee of the Equipment, in accordance with this Agreement:
ITEM
Rotunda item #218-TRSA30
Rotunda item #218-HS3B
Rotunda item #218-CRX430TS
Rotunda item #218-ARXF6
DESCRIPTION
Contaminated refrigerant recovery machine with hoses
and fittings
3' standard A/C charge hose
30 lb. refrigerant recovery tank w/float¹
Liquid line filter drier¹
¹ Follow return instructions included with equipment or as specified in Attachment V. Do not return refrigerant recovery tanks and liquid line
filter drier (refrigerant filter), dispose of in accordance with local regulations.
2.
Location and Title. Borrower shall utilize the Equipment in the dealership service area for the
purpose of recovering contaminated R-1234yf refrigerant on a Ford or Lincoln vehicle. The
Equipment shall remain the property of Ford. The Equipment shall at all times be properly used
and maintained by Borrower and shall be marked "Property of Ford Motor Company". The
Equipment shall not be removed from the area referred to above, without Ford's prior written
approval, for any reason other than for delivery to Ford. Upon request by Ford, the Equipment shall
be immediately delivered to Ford. Ford shall have the right to enter onto Borrower's premises at
all reasonable times to inspect the Equipment and Borrower's records with respect thereto.
ATTACHMENT IV
Page 2 of 6
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
3.
Indemnity. Borrower shall defend, indemnify, and save harmless Ford and its subsidiaries and their
respective officers, directors, agents, and employees (hereinafter collectively called "Indemnitees")
from and against any and all losses, damages, claims, actions, costs and expenses, including, but
not limited to, fees and expenses of legal counsel and expert witnesses, that may be imposed upon
or incurred by or asserted or entered against the Indemnitees, or any of them, by reason of actual
or alleged:
(i) injury to or death of persons (including, without limitation, any employee
or employees of one or more of the Indemnitees or of Borrower or of one or
more of its contractors, subcontractors, vendors or agents);
(ii) loss of or damage to the property of any person or legal entity (including,
without limitation, any property of any employee or employees of one or more
of the Indemnitees or of Borrower or of one or more of its contractors,
subcontractors, vendors or agents); or
(iii) violation of any law, ordinance or regulation of any governmental authority
(including, without limitation, the United States of America or any of its states
or localities, or Canada or any of its provinces or localities) by Borrower or by
any of its contractors, subcontractors, vendors, agents or employees;
as a result of or arising out of or in connection with the possession or use, by or on behalf of
Borrower, of the Equipment, or the condition thereof; provided, however, that the foregoing
agreement to indemnify and hold the Indemnitees harmless shall not be applicable to the extent
that any such loss, damage, claim, action, suit, judgment, decree, order, cost or expense are
attributable to the sole negligence or the willful or wanton misconduct of the Indemnitees. Borrower
shall promptly notify Ford of any event covered by this Paragraph of which Borrower has actual
notice, and Ford shall be entitled to participate in the defense of any claim for expenses.
4.
Insurance. Borrower, at its sole cost and expense, shall procure and maintain during the term of
this Agreement, from insurers listed in a current "Bests Insurance Guide" as possessing minimum
policyholder's rating of "A-" and a financial category of "VI", commercial automobile liability and
commercial general liability insurance covering body injury liability and property damage liability,
including broad form property damage liability and contractual liability coverage (either a blanket
policy or a policy applying specifically to this Agreement), with limits of not less than $3 million
combined single limit per occurrence of loss or damage. Such insurance coverage shall protect
the Borrower, Ford and any person using, operating or otherwise having an interest in the
Equipment and shall also meet the requirements of any so-called "no-fault" law now in effect or
which hereafter may be enacted.
ATTACHMENT IV
Page 3 of 6
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
Such insurance policy shall name Ford as an additional insured and shall provide that the policy
may not be canceled or materially altered without 30 days prior written notice to Ford. The
insurance provided by Borrower will be primary insurance and will not be excess to or contributory
with respect to insurance coverage, if any, provided by Ford. In addition, Ford shall be named as
an additional insured on any excess or umbrella program purchased or maintained by Borrower.
At or before delivery of the Equipment to Borrower, Borrower shall provide Ford with acceptable
evidence of insurance coverage in accordance with this Agreement by delivering certified copies of
insurance policies that provide the required coverage, or certified copies of existing insurance
policies that have been endorsed to provide the required coverages, or certificates of insurance
executed by the insurer or its authorized representative that certify the required coverages. The
furnishing of such insurance shall not relieve Borrower from any liability or obligation for which it is
otherwise responsible to Ford. Ford shall be under no duty to examine any certificate provided by
Borrower or to advise Borrower that its insurance coverage does not comply with the requirements
set forth herein.
5.
Maintenance and Repairs. Borrower shall inspect the Equipment upon delivery and by acceptance
thereof is deemed to find the Equipment in good working order and condition. Borrower or its
designee shall maintain the Equipment in good working order and condition, properly serviced and
greased, and comply in every respect with the provisions of Paragraph 10 hereof, and of the
manufacturer's owner manual that came with the Equipment. Ford or its designee shall make all
major repairs necessary to maintain the Equipment in good working order and condition. Title to
all such repairs shall vest in Ford. All repairs and servicing shall be done by qualified service
personnel except that warranty work, to the extent practicable, shall be done at the shop of the
nearest authorized dealer in such make of the Equipment. Borrower shall pay for all gasoline, oil
and normal service required for the proper operation of the Equipment and for all washing, parking,
garage, highway road service, tolls and fines required or incurred in connection with the operation
of the Equipment.
6.
Delivery and Return of Equipment. Ford shall be responsible for delivery of the Equipment to
Borrower. Ford shall not be responsible for any delay in delivery of the Equipment. Borrower shall
return the Equipment to Ford, at a location designated by Ford, no longer than two weeks after
receipt of the Equipment, unless otherwise specified by Ford.
ATTACHMENT IV
Page 4 of 6
Customer Satisfaction Program 18N01- Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
7.
Use of Equipment. Borrower shall utilize the Equipment for the purpose of recovering contaminated
R-1234yf refrigerant on a Ford or Lincoln vehicle as specified by Ford. Borrower shall not use or
operate the Equipment in violation of any federal, state, local or provincial law, rule, regulation or
ordinance including those pertaining to the age and licensing of drivers, the disclosure of Ford's
interest in the Equipment, or other requirements or limitations. Under no circumstances shall
Borrower disconnect any odometer or other mileage recording device nor shall the Equipment be
used or operated (a) in a manner subjecting it to depreciation above the normal depreciation
associated with general commercial use, (b) for any illegal purpose or by a person under the
influence of alcohol or narcotics, (c) in any manner or for any purpose that would cause any
insurance specified in this Agreement to be suspended, cancelled, held inapplicable or increased
in cost, or (d) outside the continental United States or Canada without Ford's express written
permission. The Equipment shall be operated at all times in a safe, careful and lawful manner and
by qualified operators. The Equipment may be operated only by persons who are employees of
the Borrower and stand in relations to the Borrower as employee to employer. Further, the
operation of the Equipment shall be conducted under the exclusive supervision, direction and
control of Borrower. Under no circumstances shall an employee of Borrower be considered or held
out as an agent, servant or employee of Ford.
8.
Inspection and Reports. Borrower agrees to allow Ford to inspect the Equipment and to otherwise
observe it in operation at such time and facility as Ford may specify. Borrower shall provide Ford
with such mileage, maintenance, safety, operating or other information or copies of any such
records maintained by Borrower with respect to the Equipment as Ford or any governmental
agency may require from time to time.
9.
Risk of Loss. Borrower shall assume all risks of loss with respect to the Equipment, including loss
or damage that occurs despite Borrower's exercise of reasonable care, but excluding normal wear
and tear, from the time it is delivered by Ford to Borrower and until the Equipment has been returned
to Ford at the location Ford designates. In the event of damage to the Equipment, Borrower shall
notify Ford to that effect and follow such instructions as Ford may provide with respect to repair or
disposal of the Equipment. Borrower shall be responsible for payment of any repairs to the extent
not covered by insurance inuring to the benefit of Ford. If any Equipment is lost, stolen, destroyed
or is declared a total constructive loss (subject to Ford's agreement as to such condition), Borrower
shall promptly notify Ford thereof and hold any wreckage for disposal by Ford. With respect to any
lost, stolen, or destroyed Equipment, Borrower shall pay Ford (to the extent not covered by
insurance inuring to the benefit of Ford) an amount equal to the wholesale market value for
comparable Equipment in a condition similar to the lost, stolen or destroyed Equipment immediately
prior to any such loss.
ATTACHMENT IV
Page 5 of 6
Customer Satisfaction Program 18N01- Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
10.
Procedures on Accidents. Within 24 hours of an accident, theft or conversion of any Equipment,
Borrower shall file a written report to that effect with Ford and the insurer of such Equipment.
Borrower shall promptly notify and furnish Ford with every demand, notice, summons, process and
pleading received in every suit, action or claim arising with respect to the condition, use or operation
of the Equipment, and cooperate with Ford and the insurer in defending the same. Ford reserves
the right to examine any such Equipment.
11.
Termination. Ford may terminate this Agreement at any time by giving 30 days prior written notice
to Borrower, except that Ford may terminate this Agreement effective immediately upon written
notice to Borrower, in the event Borrower fails to provide or maintain any insurance required
hereunder, or in the event of the filing of any petition by or against Borrower under any bankruptcy,
reorganization, receivership law, or Borrower's making an assignment for the benefit of creditors,
or if Borrower makes or suffers any voluntary or involuntary assignments, or attachment, lien, or
levy is made of or attached to the Equipment, or in the event Borrower otherwise fails to adhere to
the terms and conditions of this Agreement. Borrower may terminate this Agreement at any time
by giving 30 days prior written notice to Ford. Upon termination by either party, Borrower shall
make all Equipment immediately available for return to Ford. The obligations and rights provided
in Paragraphs 3, 9, 13 and 14 shall survive termination of this Agreement.
12.
Assignment. Borrower is expressly prohibited from assigning this Agreement or delegating
performance of any of its obligations hereunder without the prior written consent of Ford. Ford shall
not be prohibited from selling, assigning, transferring or otherwise encumbering any interest or right
hereunder with respect to the Equipment. Nothing contained herein shall be interpreted as
releasing Borrower from any of its obligations as specified in this Agreement.
13.
Publicity. Neither party hereto shall identify the other party as a joint venturer or partner or
otherwise characterize the arrangement between them as anything other than a bailment.
Borrower shall not disclose or publicize to any third party: (a) any description of the Equipment,
technical specifications or other information about the Equipment; (b) the nature or terms of this
Agreement; or (c) the results of any testing, inspection or evaluation of the Equipment by Ford or
Borrower without Ford's prior written consent. Borrower shall take the necessary steps to
familiarize all appropriate employees of Borrower of its obligations under this Paragraph.
Neither party shall use the other's name or logos, in whole or in part, for any purpose whatsoever,
specifically including but not limited to any written, oral or pictorial endorsement, testimonial or
advertisement, whether actual or implied, without such other party's prior written approval.
ATTACHMENT IV
Page 6 of 6
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
14.
Force Majeure and No Consequential Damages. Ford shall not be liable for any failure in
performing any provision hereof due to fire or other casualty, labor difficulty, governmental
restriction or any cause beyond Ford's control. Borrower specifically warrants that the Equipment
is not critical to the operation of its business and the loss of use of such Equipment, for any reason
whatsoever, will not have a material adverse effect on its business. IN NO EVENT SHALL FORD
BE LIABLE FOR ANY LOSS OF PROFITS, OTHER CONSEQUENTIAL DAMAGES OR
INCONVENIENCE DUE TO EARLY TERMINATION OF THIS AGREEMENT, OR ANY THEFT,
DAMAGE, LOSS, DELAY OR FAILURE OF DELIVERY OR DEFECT OR FAILURE OF THE
EQUIPMENT, OR THE TIME CONSUMED IN RECOVERING, REPAIRING, SERVICING OR
REPLACING THE SAME.
15.
Governing Law. This Agreement will be governed by and construed and interpreted in
accordance with the laws of the State of Michigan.
16.
Entire Agreement, Waiver and Notice. This Agreement constitutes the entire agreement between
the parties and may only be amended, modified or supplemented by a written amendment
executed by Ford and Borrower. Failure by Ford to enforce any term, provision or condition
hereof, or to exercise any of its rights hereunder, shall not be construed as thereafter waiving any
such terms, provisions, conditions or rights. In no event shall any course of dealing, custom or
usage of trade modify, alter or supplement any of the terms or provisions contained herein. All
notices specified or permitted herein shall be in writing, mailed postpaid U.S. mail, or courier
service, with return receipt requested.
17.
Additional Attachments: The following Attachments (if any) are incorporated into this Agreement by
reference: none. To the extent that a provision of an Attachment conflicts with a provision of this
Agreement, THIS AGREEMENT SHALL SUPERSEDE THE ATTACHMENT.
Execution of this document indicates agreement with the terms stated above and acceptance of the
Equipment in good condition. The person signing for the Borrower warrants and represents that he or
she is an officer or agent of the Borrower and is authorized to execute this Agreement on its behalf. IN
WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their
authorized representatives as of the date indicated in the request form.
ATTACHMENT V
Customer Satisfaction Program 18N01 - Supplement #1
Certain 2018 Model Year Expedition and Navigator Vehicles Equipped With R-1234yf Refrigerant
Special R-1234yf Refrigerant Service Information
Contaminated Refrigerant Recovery
Loaner Equipment
Ford and Lincoln Dealership User Instructions
September 2018
ATTACHMENT V
Box 1 Contents:
Box 2 Contents:
1.
2.
3.
4.
5.
6.
7.
8.
9.
1.
2.
Refrigerant recovery machine
Yellow refrigerant hose
Red refrigerant hose
Blue refrigerant hose
Refrigerant fittings (2)
Dealer bailment agreement
Dealer setup instructions
Manufacturer operating instructions
Return Shipping Label
•
Unpack both boxes
•
Keep Box 1 including all
packaging materials and return
shipping label
Refrigerant Recovery Tank
Refrigerant filter
2
ATTACHMENT V
Assemble as shown.
See details on pages 3-5.
3
ATTACHMENT V
2.
1. Connect the yellow hose from
recovery machine Out to the
low side (blue) port on the
recovery tank.
1.
2. Connect the high pressure cutoff switch from the recovery
machine to the recovery tank.
4
ATTACHMENT V
3. Connect the red hose from the
recovery machine In to the
refrigerant filter Out port.
3.
NOTE: ensure that the valve on the
red hose is in the Open position
(parallel to the hose).
NOTE: the arrow on the refrigerant
filter should point toward the
recovery machine/red hose.
4.
4. Connect the blue hose from the
refrigerant filter In to the R1234yf coupler.
NOTE: The recovery machine
comes with two couplers; use only
the R-1234yf coupler.
5
ATTACHMENT V
•
Connect the R1234yf coupler to the low side service port on the vehicle
•
Connect the recovery machine electrical supply.
•
Open the low side valve (blue knob) on the recovery tank.
•
Turn on the recovery machine and allow it to run for 25 minutes.
•
Close the low side valve (blue knob) on the recovery tank.
•
Turn off the recovery machine and disconnect the electrical supply.
•
The refrigerant has been recovered and the vehicle can be repaired.
•
Return the appropriate equipment to Box 1 as it was received.
•
Apply the return shipping label provided to Box 1 and return the equipment.
•
Refrigerant recovery tank can be kept to service additional vehicles affected by this recall if
required (one refrigerant recovery tank can reclaim the refrigerant from up to 8 vehicles)
•
Dispose of the contaminated refrigerant recovery tank in accordance with local regulations
when full or if no additional vehicles require repair.
•
The refrigerant filter can be disposed of in the regular trash.
NOTE: Normal warranty parts return process for 700 tags does apply for this program.
6
ATTACHMENT III
PAGE 1 OF 33
CUSTOMER SATISFACTION 18N01-S1
CERTAIN 2018 MODEL YEAR EXPEDITION AND NAVIGATOR VEHICLES
EQUIPPED WITH R-1234YF REFRIGERANT - SPECIAL R-1234YF REFRIGERANT
SERVICE INFORMATION
OVERVIEW
This program provides special service instructions, loaner equipment, and rental assistance to expedite
the repair of affected vehicles equipped with R-1234yf A/C refrigerant, which may be contaminated.
NOTE: DO NOT connect an A/C recovery machine or pressure gauges to the vehicle unless directed
by this article, as damage to the equipment may result. If a vehicle equipped with R-1234yf refrigerant,
with a build date between January 2, 2018 and February 6, 2018, exhibits a lack of A/C cooling with no
associated DTCs, or requires recovery of R-1234yf A/C refrigerant to complete a service repair, dealers
are to obtain the equipment from Ford Motor Company necessary to evacuate the A/C system. Once
the refrigerant has been evacuated, dealers will replace the A/C components identified in this bulletin
and recharge the system following the instructions in Attachment III. This includes, but is not limited to
damage caused by collision or other. This service must be performed at no charge to the vehicle owner.
NOTE: To obtain the loaner equipment, dealers are to submit a VIN-specific contact via the Special
Service Support Center (SSSC) web contact site. Follow the on-line instructions and complete the
bailment agreement. The SSSC web contact site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed
under the SSSC tab.
SERVICE PROCEDURE
Recommended Tool List For Replacement:
General Tools
General Equipment
1/4" Drive 3 Inch Extension
Pry Bar 12"
1/4" Drive Deep Sockets 10mm and 11mm
Right Angle Pick 6"
1/4" Drive Standard Sockets 5.5mm, 7mm, 8mm
Motion Pro Torque Adapter
3/8" Drive Extensions 3", 10" and 24"
Plastic Trim Tool
3/8" Drive Deep Sockets 13mm and 15mm
Metal Push Pin Tool
3/8" Drive Swivel Socket 15mm
1/2" Breaker Bar
3/8" Drive Standard Sockets 10mm, 13mm. 15mm
3/8" External Torx Plus 18mm
Recovery Equipment
1/2" Drive Standard Sockets 18mm and 21mm
Recharge Equipment
1/2" Drive Torx T55
Torque Wrenches 1/4", 3/8" and 1/2" Drive
Power Tools 1/4", 3/8" and 1/2" Drive
Wrenches 1&1/8", 10mm, 16mm, 18mm
Ratcheting Wrench 15mm
Crows Foot 3/8" Drive 15mm and 19mm
Medium Length Flat Blade Screwdriver
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 2 OF 33
CUSTOMER SATISFACTION 18N01-S1
NOTICE: Keep all caps on new A/C components until time of connection, also cover up RH 		
turbocharger housing after Charge Air Cooler (CAC) intake pipe removal.
1. Is the vehicle equipped with R-1234yf refrigerant? Vehicle build information can be verified in PTS
under vehicle Information, then click on Additional Information. If equipped, build information
will equal G3FAD - A/C REFRIGERANT- HF01234YF:
		 A. No, this program does not apply.
		 B. Yes, proceed to step 2.
2. Does vehicle have a production build date between January 2, 2018 and February 6, 2018?
		 A. No, this program does not apply.
		 B. Yes, proceed to step 3.
3. Does vehicle exhibit a lack of A/C cooling with no associated DTCs, or does vehicle require recovery of
R-1234yf refrigerant to complete a service repair?
		 A. No, this program does not apply.
		 B. Yes, proceed to step 4.
4. Obtain the equipment from Ford Motor Company necessary to evacuate the A/C system by submitting
a VIN-specific contact via the SSSC web contact site the SSSC web contact site can be accessed 		
through the PTS website using the SSSC link listed at the bottom of the OASIS VIN report screen or 		
listed under the SSSC tab.
5. Once Loaner equipment has arrived, unpack the boxes and keep all boxes and packing material for 		
return shipping.
6. Evacuate the A/C system.
		 A. Use one refrigerant recovery tank per vehicle, as samples from each vehicles will be needed 		
for lab analysis.
		 B. Refer to Dealer Setup Instructions (a copy will be in the box with the equipment and is also 		
18N01 Attachment V).
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 3 OF 33
CUSTOMER SATISFACTION 18N01-S1
IMPORTANT!: Do not connect contaminated components to the new replaced components. Only 		
connect new replaced components to other new replaced components for the 		
A/C system.
Underhood A/C Component Replacement All Vehicles.
7. Position the front seats to access the front seat bolts for removal.
8. Open the liftgate.
9. Depower the Supplemental Restraint System (SRS). Please refer to Workshop Manual (WSM) 		
procedures in section 501-20B.
10. Remove the battery and battery tray. Please refer to WSM procedures in section 414-01.
11. Remove the engine cover. See Figure 1.
NOTE: Expedition shown, Navigator similar.
x2
x2
1825A
E265269
FIGURE 1
12. Replace the A/C Compressor. Please refer to WSM procedures in section 412-00.
13. Replace the A/C Compressor Outlet Line. Please refer to WSM procedures in section 412-00.
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 4 OF 33
CUSTOMER SATISFACTION 18N01-S1
14. Replace the A/C Compressor Inlet Line. Please refer to WSM procedures in section 412-00.
		 • Do not connect to the Thermostatic Expansion Valve Manifold and Tube Assembly at 		
		 this time.
15. Replace the A/C Condenser. Please refer to WSM procedures in section 412-00.
		 • Do not connect to the Thermostatic Expansion Valve at this time.
16. Replace the Thermostatic Expansion Valve Manifold and Tube Assembly. Please refer to WSM 		
procedures in section 412-00.
		 • Do not connect the Thermostatic Expansion Valve Manifold and Tube Assembly to the 			
		 thermostatic expansion valve and rear evaporator rear outlet and inlet lines at this time.
17. Remove the RH front and rear Wheels and Tires. Please refer to WSM procedures in section 		
204-04A.
18. Remove the RH front Fender splash shield. Please refer to WSM procedures in section 501-02.
Expedition Vehicles Tailpipe and Muffler Removal
19. Loosen the muffler and tailpipe clamp. See Figure 6.
20. Remove the bolts from the isolator. See Figure 6.
		
21. Release the locator tab releasing the muffler and tailpipe. See Figure 6.
2
x2
3
1
1825G
E261457
FIGURE 6
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 5 OF 33
CUSTOMER SATISFACTION 18N01-S1
22. Remove the catalytic converter and muffler bolts. See Figure 7.
1825G
E261437
FIGURE 7
23. Remove the isolator bracket bolts and detach the isolators and remove the muffler. See Figure 8.
2
2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
x2
1
PLACE COPY HERE
1825I
PLACE COPY HERE
E261458
FIGURE 8
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 33
CUSTOMER SATISFACTION 18N01-S1
Navigator Vehicles Tailpipe and Muffler Removal
24. Loosen the muffler and tailpipe clamps. See Figure 9.
25. Release the locator tabs releasing the muffler and tailpipes. See Figure 9.
2
3
1
x2
1825FF
E264981
FIGURE 9
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 7 OF 33
CUSTOMER SATISFACTION 18N01-S1
26. Remove the bolts and remove the tailpipe. See Figure 10.
x2
1825GG
FIGURE 10
E264982
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
ATTACHMENT III
PAGE 8 OF 33
CUSTOMER SATISFACTION 18N01-S1
27. For Navigator vehicles loosen the clamps, release the tabs and slide the clamps back on the muffler. 		
See Figure 11.
4
1
3
2
1825CC
E264556
FIGURE 11
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 9 OF 33
CUSTOMER SATISFACTION 18N01-S1
28. Detach the isolators and remove the muffler. See Figure 12.
x2
1825HH
E264983
FIGURE 12
LH Catalytic Converter Removal All Vehicles
29. Disconnect the HO2S electrical connector. See Figure 13.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1825W
PLACE COPY HERE
E261434
FIGURE 13
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 10 OF 33
CUSTOMER SATISFACTION 18N01-S1
30. If equipped remove the retainers and remove the transmission housing cover. See Figure 14.
x4
1825J
E259871
FIGURE 14
31. Disconnect the HO2S electrical connector. See Figure 15.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
1825X
MISSING NUT
E261432
FIGURE 15
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 11 OF 33
CUSTOMER SATISFACTION 18N01-S1
32. Remove the LH catalytic converter nuts and discard. See Figure 16.
x2
1825Y
E261431
FIGURE 16
33. Loosen the clamp and remove the LH catalytic converter. See Figure 17.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
1825Z
E261433
FIGURE 17
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
ATTACHMENT III
PAGE 12 OF 33
CUSTOMER SATISFACTION 18N01-S1
Transmission Crossmember and Support Insulator Removal All Vehicles
34. If equipped remove the skid plate bolts and remove the skid plate. See Figure 18.
x4
1825K
E259872
FIGURE 18
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 13 OF 33
CUSTOMER SATISFACTION 18N01-S1
35. Remove the LH exhaust heat shield bolt from the transmission crossmember. See Figure 19.
1825L
E194279
FIGURE 19
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 14 OF 33
CUSTOMER SATISFACTION 18N01-S1
36. Remove the RH outboard exhaust heat shield retainers and heat shield. See Figure 20.
1825M
E259877
FIGURE 20
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 15 OF 33
CUSTOMER SATISFACTION 18N01-S1
37. Using a high lift transmission jack support the transmission, be sure the jack makes contact with the 		
outer ribs of the transmission fluid pan.
38. Remove the two transmission wiring harness bolts from the crossmember and position the wiring 		
harness aside. See Figure 21.
1825N
FIGURE 21
39. Remove and discard the transmission support crossmember nuts and bolts. See Figure 22.
x4
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE
COPY HERE
1825O
E259873
FIGURE 22
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 16 OF 33
CUSTOMER SATISFACTION 18N01-S1
40. Remove the transmission mount nuts and the transmission support crossmember. See Figure 23.
x2
1825P
E259874
FIGURE 23
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 17 OF 33
CUSTOMER SATISFACTION 18N01-S1
Rear Wheel Drive (RWD) Vehicles
41. Remove the bolt and the LH isolator cap. See Figure 24.
1825Q
E240759
FIGURE 24
42. Remove and discard the transmission support insulator bolts and washers. See Figure 25.
x3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1825U
E266066
FIGURE 25
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 18 OF 33
CUSTOMER SATISFACTION 18N01-S1
43. Remove the transmission support insulator. See Figure 26.
1825R
E240758
FIGURE 26
Four-Wheel Drive (4WD) Vehicles
44. Remove the bolt and the LH isolator cap. See Figure 27.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
1825S
PLACE
COPY HERE
E240753
FIGURE 27
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
ATTACHMENT III
PAGE 19 OF 33
CUSTOMER SATISFACTION 18N01-S1
45. Remove and discard the transmission support insulator bolts and washers. See Figure 28.
x4
1825T
E266067
FIGURE 28
46. Remove the transmission support insulator. See Figure 29.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD 1825V
FOR
MISSING NUT
E240756
FIGURE 29
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 20 OF 33
CUSTOMER SATISFACTION 18N01-S1
RH Catalytic Converter Removal All Vehicles
47. Disconnect the HO2S electrical connector. See Figure 30.
1825AA
E258114
FIGURE 30
48. Disconnect the HO2S electrical connector. See Figure 31.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1825BB
E261435
FIGURE 31
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 21 OF 33
CUSTOMER SATISFACTION 18N01-S1
49. Remove the RH catalytic converter nuts and discard. Remove the RH catalytic converter. 			
See Figure 32.
x2
x2
1825EE
E261436
FIGURE 32
Rear A/C
50. Replace the Rear Evaporator Rear Outlet and Inlet Lines. Please refer to WSM procedures in section
412-02.
NOTE: Be sure to only cut and remove the A/C lines not the heater core lines.
IMPORTANT!: Do not connect the underbody lines to the rear climate control housing, doing so 		
could contaminant the new components.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 22 OF 33
CUSTOMER SATISFACTION 18N01-S1
RH Catalytic Converter Installation All Vehicles
51. Install the RH catalytic converter and nuts. See Figure 32.
		 • Torque to 30 lb.ft (40 Nm).
52. Connect both RH HO2S electrical connectors. See Figures 30 and 31.
Transmission Insulator Installation Rear Wheel Drive (RWD) Vehicles
53. Install the transmission support insulator. See Figure 33.
1825II
E240757
FIGURE 33
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 23 OF 33
CUSTOMER SATISFACTION 18N01-S1
54. Install the transmission support insulator bolts in the sequence shown. See Figure 34.
		 • Torque to 66 lb.ft (90 Nm).
1
2
3
1825JJ
E240761
FIGURE 34
55. Install the LH isolator cap and the bolt. See Figure 35.
		 • Torque to 41 lb.ft (55 Nm).
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE1825Q
COPY HERE
E240759
FIGURE 35
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 24 OF 33
CUSTOMER SATISFACTION 18N01-S1
Transmission Insulator Installation Four Wheel Drive (4WD) Vehicles
56. Install the transmission support insulator. See Figure 36.
1825KK
E240755
FIGURE 36
57. Install the transmission support insulator bolts in the sequence shown. See Figure 37.
		 • Torque to 76 lb.ft (103 Nm).
2
4
1
3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING
NUT
1825LL
E240613
FIGURE 37
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 25 OF 33
CUSTOMER SATISFACTION 18N01-S1
58. Install the LH isolator cap and the bolt. See Figure 38.
		 • Torque to 41 lb.ft (55 Nm).
1825S
E240753
FIGURE 38
Transmission Support Crossmember Installation All Vehicles
59. Install the transmission support crossmember and the transmission mount nuts. See Figure 39.
		 • Torque to 85 lb.ft (115 Nm). 		
x2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
1825P
PLACE COPY HERE
E259874
FIGURE 39
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 26 OF 33
CUSTOMER SATISFACTION 18N01-S1
60. Install the transmission support crossmember nuts and bolts. See Figure 40.
		 • Torque to 76 lb.ft (103 Nm).
x4
1825MM
E259873
FIGURE 40
61. Remove the high lift transmission jack support from the transmission.
62. Install the two transmission wiring harness bolts into the transmission crossmember. See Figure 21.
63. Install the RH outboard exhaust heat shield and retainers. See Figure 20.
		 • Torque to 177 lb.in (20 Nm).
64. Install the LH exhaust heat shield bolt from the transmission crossmember. See Figure 19.
		 • Torque to 177 lb.in (20 Nm).
65. If equipped install skid plat and retainers. See Figure 18.
		 • Torque to 177 lb.in (20 Nm).
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
ATTACHMENT III
PAGE 27 OF 33
CUSTOMER SATISFACTION 18N01-S1
LH Catalytic Converter Installation All Vehicles
66. Install the LH catalytic converter in vehicle. Install the LH catalytic converter nuts. See Figure 16.
		 • Torque to 30 lb.ft (40 Nm).
67. Tighten the clamp. See Figure 41.
		 • Torque to 41 lb.ft (55 Nm).
1825NN
E261455
FIGURE 41
68. Connect both LH HO2S electrical connectors. See Figures 13 and 15.
69. If equipped install the underbody shield and bolts. See Figure 14.
		 • Torque to 71 lb.in (8 Nm).
STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 28 OF 33
CUSTOMER SATISFACTION 18N01-S1
Muffler and Tailpipe Installation Expedition Vehicles
70. Install the muffler and attach the isolators and bracket bolts. See Figure 8.
		 • Torque to 18 lb.ft (25 Nm).
71. Install the catalytic converter and muffler bolts. See Figure 7.
		 • Torque to 46 lb.ft (63 Nm).
72. Install the muffler and tailpipe. See Figure 6.
73. Install the isolator bolts. See Figure 6.
		 • Torque to 18 lb.ft (25 Nm).
74. Install into position the muffler and tailpipe clamp. See Figure 6.
		 • Torque to 41 lb.ft (55 Nm).
Muffler and Tailpipe Installation Navigator Vehicles
75. Install the muffler and attach to the isolators. See Figure 12.
76. Install the clamps into position and tighten in the sequence shown. See Figure 11.
		 • Torque to 35 lb.ft (48 Nm).
77. Install the muffler and tailpipe. See Figure 10.
78. Install the muffler and tailpipe clamps. See Figure 9.
		 • 1 Torque to 35 lb.ft (48 Nm).
		 • 2 Torque to 41 lb.ft (55 Nm).
Rear Climate Control Housing All Vehicles
79. Remove and discard the Rear Climate Control Housing. Please refer to WSM procedures in section 		
412-02.
NOTE: Only remove the third row single seat to access the rear climate control housing.
80. Install the new Rear Climate Control Housing. Please refer to WSM procedures in section 		
412-02.
NOTE: Connect the Rear Evaporator Rear Outlet and Inlet Lines to the rear climate control housing.
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 29 OF 33
CUSTOMER SATISFACTION 18N01-S1
81. Install the RH front Fender splash shield. Please refer to WSM procedures in section 501-02
82. Install the RH front and rear wheels and tires. Please refer to WSM procedures in section 		
204-04A.
Front Climate Control Housing All Vehicles
83. Replace the front climate control housing and install the new thermostatic expansion valve while the 		
climate control housing is out of the vehicle. Please refer to WSM procedures in section 412-00.
Underhood Component Connection
84. Install and connect the Thermostatic Expansion Valve Manifold and Tube Assembly to the front 		
climate control housing Thermostatic Expansion Valve. See Figure 42.
		 • Torque to 133 Ib.in (15 Nm).
1825OO
E258625
FIGURE 42
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
ATTACHMENT III
PAGE 30 OF 33
CUSTOMER SATISFACTION 18N01-S1
85. Install the thermostatic expansion valve manifold tube assembly fitting nuts to the rear evaporator inlet
and outlet lines. See Figure 43.
		 • 1 Torque to 80 lb.in (9 Nm).
		 • 2 Torque to 159 lb.in (18 Nm).
1
2
1825PP
E261373
FIGURE 43
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 31 OF 33
CUSTOMER SATISFACTION 18N01-S1
86. Install the front and rear heater core hoses to the heater core lines. See Figure 44.
1825QQ
FIGURE 44
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 32 OF 33
CUSTOMER SATISFACTION 18N01-S1
87. Install the PCM connectors and electrical connector. See Figure 45.
1825C
FIGURE 45
88. Install the three cables and nuts to the battery junction box, install the cover. See Figure 46.
STUD FOR
MISSING NUT
STUD
1825D FOR
MISSING NUT
FIGURE 46
STUD FOR
89. Install the RH Air Cleaner Outlet Pipe. Please refer to WSM procedures in section 303-12.
MISSING NUT
90. Install the RH Charge air cooler (CAC) intake pipe. Please refer to WSM procedures in section
PLACE		
COPY HERE
303-12.
PLACE COPY HERE
91. Install the Battery Tray and Battery. Please refer to WSM procedures in section 414-01.
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 33 OF 33
CUSTOMER SATISFACTION 18N01-S1
92. Install the engine cover. See Figure 47.
NOTE: Expedition shown, Navigator similar.
x2
x2
1825A
E265269
FIGURE 47
93. Charge the A/C system. Please refer to WSM procedures in section 412-00.
94. Repower the SRS system. Please refer to WSM procedures in section 501-20B.
95. Check for DTC's. Please refer to WSM procedures in section 100-00.
96. Perform Cooling System Draining, Vacuum Filling and Bleeding procedure. Please refer to WSM 		
procedures in section 303-03.
97. Close liftgate.
98. Package the loaner equipment back into the original boxes and ship them back using the return
		
STUD
FOR
shipping labels (be careful to apply correct shipping labels to correct boxes).
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
9/2018