T-SB-0120-18

T-SB-0120-18
September 6, 2018
Rear Hatch Hinge Corrosion
Service
Category
Vehicle Exterior
Section
Door/Hatch
Market USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2013 - 2017
RAV4
WMI(s): 2T3
Plant Code(s): W
Serial Number Range: 001004 - 660294
Introduction
Some 2013 – 2017 model year RAV4 vehicles may exhibit corrosion around the rear hatch
hinges. The corrosion may be present in varying degrees, ranging from paint blisters to red
surface rust with perforation. Follow the Repair Procedure in this bulletin to address
this condition.
Figure 1. Paint Blistering
Figure 2. Defined Red Rust
Production Change Information
This bulletin applies to 2013 – 2017 model year RAV4 vehicles produced BEFORE the Production
Change Effective VINs shown below.
MODEL
PLANT
RAV4
TMMC
DRIVETRAIN
PRODUCTION CHANGE EFFECTIVE VIN
AWD
2T3RFREV#HW660294
2WD
2T3WFREV#HW381372
© 2018 Toyota Motor Sales, USA
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T-SB-0120-18
September 6, 2018
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Rear Hatch Hinge Corrosion
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
BD1810
Sublet to Repair Shop (Repair and Sealer)*
0.2
68810-0R010
67
17
*Use typical body shop sublet type “ZZ” other for claiming repair, sealing, and replacement of the back door hinges.
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Parts Information
PART NUMBER
PART NAME
QTY
68810-0R010
Hinge Assy, Back Door
2
Required Tools & Equipment
REQUIRED TOOLS & MATERIAL
PART NUMBER
QTY
3M™ Heavy Bodied Sealer or
3M™ Urethane Seam Sealer
8308 or
8405
1
Repair Procedure
1. Inspect the vehicle for corrosion around the rear hatch hinges.
Is corrosion present around the rear hatch hinges?
 YES — Sublet the vehicle to a body shop for repair, then continue to step 2.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
2. Remove the hatch and hinges from the body and perform the body repairs.
3. Install the NEW hinges to the body side.
4. Apply 3M™ Heavy Bodied Sealer (or 3M™ Urethane Seam Sealer) around ALL four sides of
each rear hatch hinge.
NOTE
 For accessibility, step 4 MUST be completed BEFORE the hatch is installed to the upper portion
of the hinge.
 Step 4 will provide additional protection AFTER the hinge is installed to the body.
© 2018 Toyota Motor Sales, USA
T-SB-0120-18
September 6, 2018
Rear Hatch Hinge Corrosion
Repair Procedure (continued)
5. Use a spatula to smooth and complete the seal around the hatch hinges.
Figure 3. LH Hinge
Figure 4. RH Hinge
6. Install the hatch to the upper portion of the hinge.
© 2018 Toyota Motor Sales, USA
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