08-037-15

NUMBER:
GROUP:
DATE:
08-037-15
Electrical
April 17, 2015
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-087-13, DATED NOVEMBER
09, 2013, WHICH SHOULD BE REMOVED FROM YOUR FILES. THIS IS A COMPLETE
REVISION AND NO ASTERISKS HAVE BEEN USED TO HIGHLIGHT REVISIONS.
HELP USING THE wiTECH DIAGNOSTIC APPLICATION FOR FLASHING AN ECU IS
AVAILABLE BY SELECTING “HELP” THEN “HELP CONTENTS” AT THE TOP OF
THE wiTECH DIAGNOSTIC APPLICATION WINDOW.
THE wiTECH SOFTWARE LEVEL MUST BE AT 15.04 OR HIGHER TO PERFORM THIS
PROCEDURE.
SUBJECT:
Flash: Audio Enhancement, Reduce Audio Distortion
OVERVIEW:
This bulletin involves updating the Amplifier software.
MODELS:
2013-2014
(LC)
Challenger
NOTE: This bulletin applies to vehicles built on or before October 29, 2013 (MDH
1029XX) equipped with 18 Speaker Premium Audio System (sales code RGE).
SYMPTOM/CONDITION:
The customer may notice a poor audio quality. This condition may happen when the audio
volume is at a mid to high output.
DIAGNOSIS:
Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in
TechCONNECT, verify no DTCs are set. If DTCs are present record them on the repair
order and repair as necessary before proceeding further with this bulletin.
If the customer describes the symptom, perform the Repair Procedure.
REPAIR PROCEDURE:
NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2
volts. Do not allow the charging voltage to climb above 13.5 volts during the
flash process.
08-037-15
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NOTE: If this flash process is interrupted/aborted, the flash should be restarted.
1. Reprogram the AMP with the latest available software. Detailed instructions for
flashing modules using the wiTECH Diagnostic Application are available by selecting
the “HELP” tab on the upper portion of the wiTECH window, then “HELP CONTENTS.”
This will open the Welcome to wiTECH Help screen where help topics can be
selected.
2. Clear any DTCs that may have been set in any modules due to reprogramming. The
wiTECH application will automatically present all DTCs after the flash and allows them
to be cleared.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
Labor
Operation
No:
Description
18-60-07-9A Module, Amplifier Reprogram (0 - Introduction)
Description Skill Category
6 - Electrical and Body Systems
Amount
0.2 Hrs.
NOTE: The expected completion time for the flash download portion of this
procedure is approximately 5 minutes. Actual flash download times may be
affected by vehicle connection and network capabilities.
FAILURE CODE:
The dealer must choose which failure code to use. If the customer came in with an
issue and the dealer found updated software to correct that issue, use failure code
CC, for all other use failure code RF.
•
•
If the customer’s concern matches the SYMPTOM/CONDITION identified in the
Service Bulletin, than failure code CC is to be used.
If an available flash is completed while addressing a different customer concern,
failure code RF is to be used.
CC
Customer Concern
RF
Routine Flash