A911808 2051613-
Service Bulletin Details
Public Details for: A911808 2051613-
This bulletin contains repair instructions for when phone calls are not possible and there is a permanent "please wait?" message in the mmi.
Models from 2016
2016 AUDI A6 |
2016 AUDI A7 |
2016 AUDI TT |
2016 AUDI TT ROADSTER |
Models from 2015
2015 AUDI A6 |
2015 AUDI A7 |
2015 AUDI TT |
2015 AUDI TT ROADSTER |
91 MIB2 High: Phone/Audi connect telephone and online services do not work 91 18 08 2051613/2 August 24, 2018. Supersedes Technical Service Bulletin Group 91 number 18-03 dated July 6, 2018 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A6, A7 and TT 2015 -2016 All MIB2 High Condition REVISION HISTORY Revision Date Purpose 2 - Revised header data (Updated models) 1 07/06/2018 Initial publication Customer states: The customer states that a phone call is not possible or no online services are available. Workshop findings: The message "Please wait …" is permanently shown in the phone menu. Therefore a mobile device cannot be used in the hands-free Bluetooth mode. This message is still shown after the vehicle sleep cycle. Figure 1. Message shown permanently in phone menu. Page 1 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Background The phone module is not initialized and therefore is not recognized in the infotainment control module. Production Solution Not applicable. Service Before starting the repair: Note: This procedure is only applicable to vehicles that require a customer SIM card. It does not apply to vehicles with eSIM. Check the SIM card reader with a flashlight and magnifying glass or photo for broken or damaged pins. If the card reader is damaged, replace the main unit. Remove the fuse for the information electronics control module for at least 30 minutes. If the fault is still permanently present, continue with the TSB. Otherwise, the issue has been resolved. Review the Required Parts and Tools section of this bulletin. Obtain the telephone module retrofit kit listed in the Required Parts and Tools section of this bulletin (if required). Obtain the software matching the customer’s vehicle according to the Required Parts and Tools section of this bulletin. Replace the phone module: Note: Verify that the VAS6613 ESD work surface contains three grounding straps. The repair cannot be completed without all three grounding straps and the ESD mat. Note: This exchange of the telephone module should only be performed in a clean environment due to sensitive electronics. The repair should not be performed in a workshop environment. 1. Remove the MIB main unit from the vehicle according to the instructions in Elsa at Repair Manual, Electrical System >> Communication >> 91 Communication >> Infotainment System >> Information Electronics Control Module 1 J794, Removing and Installing. Page 2 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 2. Prepare the ESD work surface by cleaning the work area of all loose debris and then drying the area with a towel. Doing so ensures that no debris will be rolled into the mat when it is rolled up after use, which could cause long-term damage to the ESD work surface. 3. Place the ESD anti-static mat onto the surface. Ensure that all three grounding straps are securely strapped to the ESD mat. 4. Ground the ESD mat by plugging the 110V grounding strap into a wall socket or power strip (Figure 2). If a power strip is used, it must be plugged into a grounded wall outlet (see attached user instructions for VAS6613 titled “VAS6613 ESD Workspace Guide.pdf”). Figure 2. VAS6613 ESD work surface grounding plug. Page 3 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 5. Ground yourself by placing the elastic strap around your wrist. Make sure it is securely touching your skin. It cannot be loose-fitting or over your shirt cuff (Figure 3). Figure 3. VAS6613 ESD work surface grounding wrist strap. 6. Ground the MIB main unit by placing an alligator clip on the back, ensuring that it makes contact with the metal housing of the main unit. The most secure location is at the bottom of the metal bracket (Figure 4). Figure 4. VAS6613 ESD work surface grounding device clip. Warning: Your wrist, the ESD mat, and the main unit must remain grounded during the entire process. Page 4 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 7. Start by touching the screw driver to the ESD mat to discharge any static that may be built up in the tool. 8. Break the white warranty seal on the back of the main unit (Figure 5). Figure 5. Break the white warranty seal. Page 5 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 9. On the top of the main unit, remove the two retaining screws that hold the telephone module in place (Figure 6). Figure 6. Telephone module retaining screws indicated by the red arrow. 10. Carefully lift up the telephone module, using both ends as points of contact when pulling up. Use a flathead screwdriver to lift the forward flange (Figure 7). The module is held in place with a computer socket-type attachment and will release when enough force is used. Figure 7. Lift up on both ends of the telephone module. Page 6 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 11. Place the new telephone module into the socket, making sure it is level before snapping it into place. Use both ends of the telephone module when pressing it into place. Do not press down using the purple FAKRA connector (Figure 9). Figure 8. Do not press down using the purple FAKRA connector. 12. Re-secure the telephone module retaining screws into the top of the MIB main unit. Page 7 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 13. Place the new warranty seal from the retrofit kit over the original warranty seal (Figure 9). Figure 9. Place the new warranty seal over the location indicated by the yellow arrow. 14. Reinstall the MIB main unit in the vehicle and proceed to Software updates. Software updates (required for all repairs): 1. Turn the vehicle ignition on. When the system is fully initialized, perform TSB 2047576: 91 MIB2 Software Update Instructions to update the ZUG software using the required software update SD card and software code listed in the Required Parts and Tools section of this bulletin. Tip: Ensure that the SVM portion of the update is completed successfully without errors. If any issues arise with SVM, then contact TAC. 2. Turn the vehicle ignition on and allow the MIB main unit to fully initialize. It may take up to three minutes for the main unit to fully initialize due to the hardware replacement. All options will be white in the Telephone menu of the MIB when the system has fully initialized. 3. Perform a quick verification test to ensure that all functions of the MMI are operating correctly: Place the customer’s SIM card into the SIM card slot (if applicable). Ensure that LTE reception is obtained. Check that Bluetooth pairing is working. Page 8 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Check AM/FM/SAT radio operation outside the shop. Check that Navigation is receiving more four or more satellites (Navigation >> Route then scroll up to top, then Select and scroll up to top again to obtain the number of satellites being received). Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9196 Damage Code: 0040 Labor Operations: All models: Software Update 0151 0000 According to TSB #2047576 9196 1900 50 TU ECM information display control head remove + reinstall 9196 1900 30 TU GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU A6 and A7: ECM information display control head remove + reinstall TT: Diagnostic Time: Claim Comment: As per TSB #2051613/2 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Page 9 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Required Parts and Tools Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Part Number Part Description Quantity 8W0898407A MIB2 Telephone Module Retrofit Kit 01 VAS6613 ESD work surface 01 T10057 Radio removal tools 01 T40056A Torx T8 screwdriver 01 A6/A7: 4M0906961AJ A6/A7 MIB2 Update Card 01 SVM Code: MI2HNAR0539C7 TT: 4M0906961S TT MIB2 Update Card 01 SVM Code: MI2HNAR1075TT See ETKA Fasteners, Bolts, Nuts and Screws as needed per the Repair Manual See ETKA/ELSA Additional Information TSB 2047576, 91 MIB2 Software Update Instructions TSB 2011732, 00 Software Version Management (SVM), operating instructions. All part and service references provided in this TSB (2051613) are subject to change and/or removal. ©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 10 of 10 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.