Emissions Servic

VOLKSWAGEN DEALER COMMUNICATION
Repair Available – Emissions Service Action 26K2 – Reductive Agent Heating Element
(AdBlue Heater)
This notice is for: 
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Date:
Issue:
Repair:
Parts Department:
Notes:
Dealer Principal
General Manager
Sales Managers
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Service Manager
Parts Manager
Service Consultant
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Warranty Administrator
Technicians
July 26, 2018
The reductive agent fluid (AdBlue) could contaminate the temperature sensor, causing the
Malfunction Indicator Light (MIL) to come on. Additionally, high heat levels can cause the AdBlue
fluid to react with the heating fins, causing a variation in internal resistance and the MIL to come
on. If the MIL is on, the vehicle will not pass an emissions inspection.
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REPAIR AVAILABLE – July 27, 2018
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Repair instructions available in ELSA/ServiceNet
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Replace the reductive agent heating element (AdBlue heater).
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Check daily campaign open inventory report or OMD for affected vehicles in inventory
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Repair every affected inventory vehicle before delivery to consumers.
Parts will be allocated prior to owner notification. If allocated parts have been used and your
dealership is at the weekly Upper Order Limit, please submit the backordered sales document
number to [email protected] to have additional parts released.
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Vehicles: 2009-2016 MY Volkswagen Touareg with TDI (Diesel) Engine
Schedule owner repairs immediately
Owner mailing – July 2018
Requirements for Emissions Campaigns Having Customer Notification (CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related campaigns
to be completed prior to vehicle registration renewal. When campaign work is done you must provide the owner
with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMISCAVWAU). Certificates can
be ordered at no cost online via the Compliance Label Ordering portal.
Please note: This action is fully independent of the approved diesel modification recall on TDI vehicles. For owner
convenience, this action can be performed at the same time as other service work, but can also be done independent
of the diesel modification. Owners do not need to receive the diesel modification in order to receive this repair.
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Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection
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