12-251-18

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2018 Subaru of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
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q
SERVICE BULLETIN
APPLICABILITY: 2012-2017MY Impreza
NUMBER: 12-251-18
		
2013-2017MY Crosstrek					 DATE: 10/09/18
		
2014-2017MY Forester					
		 2015-2017MY WRX and WRX STI
		 2013-2017MY BRZ		
SUBJECT:
		
Gap Between Top of Glove Box and
Instrument Panel
INTRODUCTION:
This bulletin provides a service procedure to address a gap between the top edge of the door and the
instrument panel on the models listed as shown in the photo below. The gap may also make the glove
box door difficult to close fully.
There is a latch to keep the glove box closed on both sides of the glove box door. If the door is closed
without using enough force to engage both latches or by pushing it shut on just one side instead of
in the middle, one may close and not the other. Over time, if the door is not fully closed with both
latches, high cabin temperatures along with weight of the items inside the glove box may cause the
assembly to deform slightly and a gap to develop.
MATERIALS NEEDED:
•
5 or 6mm (hole diameter) flat washers with a .8 to 1mm thickness to use as a shim(s)
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 12-251-18; Date: 10/09/18
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
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SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for removal of the glove box assembly and related trim components remain
unchanged. Always refer to the applicable Service Manual and review the full requirements of the
repair being performed. The Service Manual procedures contain information critical to performing
an effective repair the first time and every time. This includes but is not limited to: important
SAFETY precautions, proper inspection criteria, necessary special tools, required processes and
related one-time-use parts needed for a complete and lasting repair.
REMINDER: Always take the proper precautions to protect the surfaces of these highly visible trim
panels and the surrounding components from damage during removal and re-installation.
•
CAREFULLY remove the glove box assembly by first removing the damper then releasing
the 2 stoppers and pulling it toward you as shown in the illustrations below.
Damper
•
Using a plastic trim tool, release the clips and remove the kick panel trim and under cover.
Continued...
Bulletin Number: 12-251-18; Date: 10/09/18
Page 2 of 4
•
Using a plastic trim tool, release the clips and remove the instrument panel trim and end
cover.
•
Using a plastic trim tool, release the LED glove box light and disconnect the harness
connector.
•
Remove the 5 screws, disengage the claws and CAREFULLY remove the glove box inner
panel. This will expose the instrument panel vertical support beam.
Glove Box LED Light
•
Start by installing one flat washer as a shim between the back side of the inner panel and
the support beam. Place an inner panel retaining screw back into the hole indicated by the
yellow arrow then put the washer on the threaded portion. As an alternative, use a small
piece of tape to hold the washer in place on the support beam while refitting the inner panel.
The yellow arrow on the illustration below indicates the screw hole where the shim belongs.
Continued...
Bulletin Number: 12-251-18; Date: 10/09/18
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•
Re-assemble in reverse order of disassembly and check for any remaining gap.
○○ If the gap is reduced but still visible, repeat the above procedure and add additional
shim(s) as needed to eliminate the gap.
○○ If the gap is now on the opposite end of the glove box door, repeat the procedure and
replace the previously installed shim with a thinner one.
○○ If the gap is even all the way across and the glove box door closes properly (latched on
both sides), the procedure is complete.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description
GLOVE BOX ASSEMBLY GAP REPAIR
Labor Operation #
A911-018
Labor Time
Applicability
0.4
All Except BRZ
0.5
BRZ
Fail Code
YFD-48
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 12-251-18; Date: 10/09/18
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